Research Output per year
Fingerprint Dive into the research topics where Ben Ellway is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
call center
Earth & Environmental Sciences
Operations research
Engineering & Materials Science
facilitation
Earth & Environmental Sciences
navigation
Earth & Environmental Sciences
Navigation
Engineering & Materials Science
Information systems
Engineering & Materials Science
Call centres
Business & Economics
services
Earth & Environmental Sciences
Network
Recent external collaboration on country level. Dive into details by clicking on the dots.
Research Output 2013 2018
- 9 Article
8
Citations
(Scopus)
Operating without operations: how is technology changing the role of the firm?
Breidbach, C., Choi, S., Ellway, B., Keating, B. W., Kormusheva, K., Kowalkowski, C., Lim, C. & Maglio, P., 2018, In : Journal of Service Management. 29, 5, p. 809-833 25 p.Research output: Contribution to journal › Article
Operations research
Elasticity
Automation
Trajectories
services
4
Citations
(Scopus)
3
Downloads
(Pure)
Design vs practice: How problematic call routing and rerouting restructures the call centre service system
ELLWAY, B., 2016, In : International Journal of Operations and Production Management. 36, 4, p. 408-428 21 p.Research output: Contribution to journal › Article
Customer satisfaction
Macros
Managers
Systems analysis
Service system
16
Citations
(Scopus)
4
Downloads
(Pure)
The reciprocal intertwining of practice and experience in value creation
ELLWAY, B. & Dean, A., 2016, In : Marketing Theory. 16, 3, p. 299-324 26 p.Research output: Contribution to journal › Article
Value creation
Logic
Sensemaking
Self-reliance
Triad
What's wrong with IVR system service? A spatial theorisation of customer confusion and frustration
ELLWAY, B., 2016, In : Journal of Service Theory and Practice. 26, 4, p. 386-405 20 p.Research output: Contribution to journal › Article
Service system
Navigation
Usability
Telephone
Service delivery
8
Citations
(Scopus)
2
Downloads
(Pure)
A doxa-informed practice analysis: reflexivity and representations, technology and action
ELLWAY, B. & Walsham, G., 2015, In : Information Systems Journal. 25, 2, p. 133-160 28 p.Research output: Contribution to journal › Article
Information systems
Information technology
Activities 2019 2019
- 1 Oral presentation
Engaging the Industry in Research
Saeed Banihashemi (Speaker), Ben Ellway (Speaker), Fanke Peng (Speaker), Yoonmo Sang (Speaker)13 Nov 2019
Activity: Talk or presentation › Oral presentation