Ben Ellway

Senior Lecturer, Canberra Business School

Research output per year

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10 Article

Habitus as a value lens to link customer engagement and value cocreation
Ellway, B. P. W. & Dean, A., 20 Mar 2020, In: Journal of Service Theory and Practice. 30, 1, p. 57-77 21 p.
Research output: Contribution to journal › Article › peer-review
Operating without operations: how is technology changing the role of the firm?
Breidbach, C., Choi, S., Ellway, B., Keating, B. W., Kormusheva, K., Kowalkowski, C., Lim, C. & Maglio, P., 2018, In: Journal of Service Management. 29, 5, p. 809-833 25 p.
Research output: Contribution to journal › Article › peer-review

Open Access
16 Citations (Scopus)
Design vs practice: How problematic call routing and rerouting restructures the call centre service system
ELLWAY, B., 2016, In: International Journal of Operations and Production Management. 36, 4, p. 408-428 21 p.
Research output: Contribution to journal › Article › peer-review
6 Citations (Scopus)

3 Downloads (Pure)
The reciprocal intertwining of practice and experience in value creation
ELLWAY, B. & Dean, A., 2016, In: Marketing Theory. 16, 3, p. 299-324 26 p.
Research output: Contribution to journal › Article › peer-review
22 Citations (Scopus)

4 Downloads (Pure)
What's wrong with IVR system service? A spatial theorisation of customer confusion and frustration
ELLWAY, B., 2016, In: Journal of Service Theory and Practice. 26, 4, p. 386-405 20 p.
Research output: Contribution to journal › Article › peer-review
1 Citation (Scopus)

3 Downloads (Pure)

1 Oral presentation

Engaging the Industry in Research
Saeed Banihashemi (Speaker), Ben Ellway (Speaker), Fanke Peng (Speaker) & Yoonmo Sang (Speaker)
13 Nov 2019
Activity: Talk or presentation › Oral presentation

Habitus as a value lens to link customer engagement and value cocreation

Operating without operations: how is technology changing the role of the firm?

Design vs practice: How problematic call routing and rerouting restructures the call centre service system

The reciprocal intertwining of practice and experience in value creation

What's wrong with IVR system service? A spatial theorisation of customer confusion and frustration

Engaging the Industry in Research