Jennifer graduated from the University of Toronto (Canada) with an Honours Bachelor of Science and from the University of Queensland (Australia) with a PhD in Organisational Psychology. She is a fully registered psychologist with the Australian Health Practitioner Regulation Agency. She is a member of the Australian Psychological Society (APS), the American Psychological Association (APA), Academy of Management (AOM) and Australia Human Resource Institute (AHRI). She is also an Academic member with the College of Organisational Psychologist.

Her main research interests lie in Organisational/Industrial Psychology and Organisational Management. Specifically, she is interested in investigating counter-productive workplace issues and in understanding about the underlying mechanisms responsible for wellbeing & organisational outcomes among vulnerable groups of individuals from a work context.

QUALIFICATIONS

BSC (Hons), PhD,

MAPs, CAHRI, ANZAMM

SELECTED PUBLICATIONS

BOOK

Oh, SB., Loh, M.I., & Gringart, E. (2015). Success Quotient@ work: Transforming performance through talent development. McGraw Hill Education.

Book Chapter

Dale N.F., Loh J., Poretti L., Nichols S., Pearsall S. (2022). A digital student journey: Supporting students in an age of super complexity. In: Padró F.F., Kek M., Huijser H. (eds) Student Support Services. University Development and Administration. Springer, Singapore. https://link.springer.com/referenceworkentry/10.1007%2F978-981-13-3364-4_20-2

Loh, M.I. (2015). Success quotient@ work for leadership. In Oh, Loh and Gringart (eds.), Success Quotient@ work. Chapter 7. McGraw Hill Education.

Loh, M.I. (2015). Success quotient@ work for managing personal stress and wellness. In Oh, Loh and Gringart (eds.), Success Quotient@ work. Chapter 17. McGraw Hill Education.

Loh, M.I. (2015). Merlion - The influence of Singapore’s cosmopolitan culture on workplace incivility. In M. Omari & M. Paull (eds.), Workplace abuse, incivility and bullying: Methodological and cultural perspectives. Chapter 10. Taylor & Francis/Routledge.

Loh, M.I. (Jennifer). (2014). The role of Human Resource departments in addressing bullying behaviour. In Lipinski, J., & Crothers, L.M. (Eds.), Bullying in the workplace: Causes, symptoms, and remedies (pp. 255-269). New York, NY: Routledge. 

Technical Report

Loh, J., & Dale, N.F. (2019). Equity Group Students at the University of Canberra: A Gap Analysis Report on Support Service Provisions. Canberra, ACT: University of Canberra.

Loh, J.M.I., & Loi N. (2017). The differential reactions to work withdrawal behaviours between harassed male and female employees. International Journal of Psychology and Behaviour Analysis, 3, 127-130. doi: 10.15344/2455-3867/2017/127

Peer Reviewed Journal publications

Loh, J (M.I)., Khan, M. I., & Talukder, M.J.H. (2023). To complain or not to complain: Management responses as a moderator in the relationship between workplace incivility and workplace outcomes among Australia and Singaporean targets. Heliyon, 9(11), e21363 (SCImago = Q1).

Khan, I., Loh, J. MI., Hossain, A., & Talukder, M. J. H. (2023). Cynicism as strength: Privacy cynicism, satisfaction and trust among social media users. Computers in Human Behavior, 142, 1-11. doi: https://doi.org/10.1016/j.chb.2022.107638 (SCImago = Q1).

Md Irfanuzzaman Khan & Loh, Jennifer. (2022). Benefits, challenges and social impact of healthcare providers’ adoption of social media. Social Science Computer Review, https://doi.org/10.1177/08944393211025758  (SCImago Q1; ABDC= A; Impact factor = 2.696).

*Loh, J., Khan, M.I. and Johns, R. (2022). The straw that breaks the camel's back: Service provider vulnerability to customer incivility. Journal of Service Theory and Practice, 32 (4), 545-564. https://doi.org/10.1108/JSTP-11-2021-0238. (SCImago= Q1).

 *Loh, J., & Saleh, A. (2022). Lashing out: Emotional exhaustion triggers retaliatory incivility in the workplace. Heliyon, 8(1), e08694 (SCImago= Q1).

Khan, I., Loh, J., Saleh, A., Quazi, A., & Talukeder, M. (2021). Effect of barrier related factors on perceived usefulness and ease of use of Social Media application in the Australian healthcare sector. Australasian Journal of Information Systems, 25. (ABDC= A; Impact factor =2.32)

Loh, J., & Walsh, M. (2021).Social media context collapse: The consequential differences between context collusion versus context collision.Social Media and Society, https://doi.org/10.1177/20563051211041646 (SCImago Q1; IF= 4.249)

Waqar, S., Hanif, R., & Loh, J. (2021). Invisibility not invincibility: Pakistani women and the lack of career ascendance. Gender in Management: An International Journal, 36, 731-744. doi:10.1108/GM-10-2020-0299 (SCImago Q2)

Loh, J., Thorsteinsson, E., & Loi, N. (2019). Workplace Incivility and Work outcome: Cross cultural comparison between Australian and Singaporean employees. Asia Pacific Journal of Human Resources, 59(2), 305-329. https://doi.org/10.1111/1744-7941.12233 (SCImago Q1)

(Top Cited Article for 2021-2022 inn Asia Pacific Journal of Human Resources)

Madden, Charmein, M., & Loh, J. (2018). Workplace cyberbullying and bystander helping behaviour. The International Journal of Human Resource Management, 1-25. doi: 10.1080/09585192.2018.1449130. (IF= 3.150)

Loh, J., & Loi, N. (2018). Tit for Tat: Burnout as a Mediator Workplace Incivility and Instigated Workplace Incivility. Asia Pacific Journal of Business Administration, 10, 100-111. doi: 10.1108/AP JBA-11-2017-0132

(Awarded the 2019 Emerald Literati Award for the Category: Highly Commended paper)

Loh, J., Harms, C., & Harman, B. (2017). Effects of Parental Stress, Optimism and Health Promoting Behaviors on the Quality of Life of Primiparous and Multiparous Mothers. Nursing Research, 66, 231-239. (IF = 1.856).

Snyman, R., & Loh, J (2015). Cyberbullying at work: The mediating role of optimism between cyberbullying and job outcomes. Computers in Human Behaviour, 53, 161-168. (IF= 2.69).

Loh, J., Schutte, N., & Thorsteinsson, E. (2013). Be happy: The role of resilience between characteristic affect and symptoms of depression. Journal of Happiness Studies. Advance online publication. doi: 10.1007/s10902-013-9467-2. (ABDC: B, IF = 1.88)

Gills, R., & Loh, M.I. (2010). The role of optimism in perceived stress and health promoting behaviours in primiparous mother, Nursing Research, 59, 348-355 (IF= 1.785) 

Loh, M.I., Restubog, S.L.D., & Gallois, C. (2010). Attitudinal outcomes of boundary permeability: A comparison of Australian and Singaporean employees. Cross Cultural Management: An International Journal, 17, 118-134. (IF= 0.67) (Lead article; ABDC ranking: B).

Loh, M. I., Restubog, S. L. D., & Zagencyzk, T. J. (2010). Consequences of workplace bullying on employee identification and satisfaction among Australian and Singaporean employees. Journal of Cross-Cultural Psychology, 41, 236-252 (IF= 1.857, ABDC ranking: A). 

Also featured in Siddle, S. D. (2010). Research Brief: Eye of the beholder: Does culture shape perceptions of workplace bullying? The Academy of Management Perspectives, 24, 100-101 (ABDC ranking: A, IF = 5.427)

FUNDING

Loh, Jennifer (2019). The distinguished International Visitor Program. University of Canberra BGL & Research Service scheme (AUD$10, 000).

Loh, Jennifer., & Dale, Naomi. (2018-2019). Retaining and Engaging Equity Group. University of Canberra HEPPP funds (AUD$ 45, 000).

Dandy, Justine, Drake, Deirdre, & Loh, Jennifer. (2016). Families and money: Norms and behaviours between and within cultures. SAH grant scheme (AUD $17,086.00).

Loh, Jennifer (MI) & Robinson, K. (2016). Supporting non-persistent learners to be persistent. SIF funding (AUD $5000)

Loh, Jennifer (MI). (2015). Caught in a bully’s web: Consequences of Cyber-bullying in the workplace: Impact of gender. Perth Convention Bureau ASPIRE University Professional Development Award (AUD$5000). 

Loh, Jennifer (MI). FHES Collaborative Research Grant Scheme from Edith Cowan University (Collaboration with the Australian National University – (Workplace incivility, gender equity and its outcomes in Australia, Singapore and the Philippines AUD $9599.38).

Loh, Jennifer (MI) & Robinson, K. FHES Teaching and Learning Grant (Edith Cowan University). Realising your potential: The importance of meeting professional competency needs to improve the participation, retention and academic success of Psychology, Nursing and Engineering students (AUD $9995.40).

Loh, Jennifer (MI) & Robinson, K. (2012). What motivates first year’s students in psychology to academic success? Computing, Health and Science Teaching and Learning Grant (AUD $10,000).  

Loh, Jennifer (MI). Psychological barriers among job seekers in regional Australia: Matching clients’ profile and needs to unemployment service providers’ programs. Australian Research Council Discovery Grant (UNE- AUD$5000)

Loh, Jennifer (MI). Stress, resilience and well-being in University students. University of New England Research Start up Grants (AUD $2500)

Loh, Jennifer (MI) & Dahesihsari, R. (2007). Facilitating Indonesian women entrepreneurship: Resilience and empowerment. Atma Jaya University, Indonesia. (INDO $20 Million Rupia).  

SUPERVISION

Areas of Research Interest

Counter Productive Workplace Behaviours

Dysfunctional Workplace Behaviors (including cyber-bullying in the workplace)

Organisational Management

Positive Psychology and Capacity Building

Motivation (Work and Students)

Research Theories / Models of Interest

Psychology theory

Management theory

Cross-Cultural theory

Research Methods of Interest

Quantitative Methods

Qualitative methods

Action Research

Mixed Methods (Triangulation)

CURRENT PROJECTS

Workplace incivility, bullying and organisational outcomes

Workplace cyberbullying

Social media, collapse and consequences

Girls Alliance Survey

Millennial women at home and in the workplace

Higher Education Participation and Partnership Program

Veteran’s transition and well-being

EXTERNAL ENGAGEMENT