Jennifer graduated from the University of Toronto (Canada) with an Honours Bachelor of Science and from the University of Queensland (Australia) with a PhD in Organisational Psychology. She is a fully registered psychologist with the Australian Health Practitioner Regulation Agency. She is a member of the Australian Psychological Society (APS), the American Psychological Association (APA), Academy of Management (AOM) and Australia Human Resource Institute (AHRI). She is also an Academic member with the College of Organisational Psychologist.

Her main research interests lie in Organisational/Industrial Psychology,  Organisational Management and Human Resource. Specifically, she is interested in investigating counter-productive workplace issues and in understanding about the underlying mechanisms responsible for wellbeing & organisational outcomes among vulnerable groups of individuals from a work context. She is also interested in researching the imapct of technologies usage on individuals' work performance, teamwork and well being.

QUALIFICATIONS

PhD, BSC(Hons)

MAPs, CAHRI, ANZAMM

PEER REVIEWED PUBLICATIONS (Last 5 years-selected)

Loh, J., Johns, R., & English, R. (2024). Can contemporary women have the best of two worlds: Reality or dream?” Qualitative Research in Organization and Management, 19(4), 309-329. https://www.emerald.com/insight/content/doi/10.1108/qrom-11-2023-2628/full/html

Khan, I., Loh, J. MI., Hossain, A., & Talukder, M. J. H. (2023). Cynicism as strength: Privacy cynicism, satisfaction and trust among social media users. Computers in Human Behavior, 142, 1-11. doi: https://doi.org/10.1016/j.chb.2022.107638 (SCImago = Q1).

Loh, J (M.I)., Khan, M. I., & Talukder, M.J.H. (2023). To complain or not to complain: Management responses as a moderator in the relationship between workplace incivility and workplace outcomes among Australia and Singaporean targets. Heliyon, 9(11), e21363 (SCImago = Q1)

Md Irfanuzzaman Khan & Loh, Jennifer. (2022). Benefits, challenges and social impact of healthcare providers’ adoption of social media. Social Science Computer Review, 40(6), https://doi.org/10.1177/08944393211025758 (SCImago Q1; ABDC= A; Impact factor = 2.696).

*Loh, J., Khan, M.I. and Johns, R. (2022). The straw that breaks the camel's back: Service provider vulnerability to customer incivility. Journal of Service Theory and Practice, 32(4), 545-564. https://doi.org/10.1108/JSTP-11-2021-0238. (SCImago= Q1).

Khan, I., Loh, J., Saleh, A., Quazi, A., & Talukder, M. (2021). Effect of barrier related factors on perceived usefulness and ease of use of Social Media application in the Australian healthcare sector. Australasian Journal of Information Systems, 25. (ABDC= A; Impact factor =2.32)

Loh, J., & Walsh, M. (2021). Social media context collapse: The consequential differences between context collusion versus context collision. Social Media and Society, 1-15, https://doi.org/10.1177/20563051211041646 (SCImago Q1; IF= 4.249)

Waqar, S., Hanif, R., & Loh, J. (2021). Invisibility not invincibility: Pakistani women and the lack of career ascendance. Gender in Management: An International Journal, 36, 731-744. doi:10.1108/GM-10-2020-0299 (SCImago Q2)

Loh, J., Robinson, K., & Muller-Townsend, K. (2020). Exploring the motivators and blockers in second year undergraduate students: An ecological system approach. The Australian Educational Researcher, 48, 85-106. doi:10.1007/s13384-020-00385-w (SCImago Q1)

Loh, J., & Snyman, R. (2020). The tangled web: Consequences of workplace cyberbullying in adult male and female employees. Gender in Management, 35, 567-584. doi:10.1108/GM-12-2019-0242 (SCImago Q2)

*Loh, J.M.I., Strachan, J., & Johns, R. (2020). How rude is rude: An exploratory study among Australian Millennials, Generation ‘X’ and Baby Boomers mobile phone users. Behaviour & Information Technology, 40(14), 1516-1527. doi: 10.1080/0144929X.2020.1764106 (SCImago Q1)

BOOK

Loh, J., Johns, R., & English, R. (2021). The superwoman myth: Can contemporary women have it all now? UK: Taylor & Francis (Routledge).

Oh, SB., Loh, M.I., & Gringart, E. (2015). Success Quotient@ work: Transforming performance through talent development. McGraw Hill Education.

BOOK CHAPTERS

Khoo, E.L., John, B., Romano, R., Loh, J. (2024). Mobile Salesforce Automation: A study of the acceptance and use by grocery retailers. In: Sharma, S.K., Dwivedi, Y.K., Metri, B., Lal, B., Elbanna, A. (eds.), Transfer, Diffusion and Adoption of Next-Generation Digital Technologies. TDIT 2023. IFIP Advances in Information and Communication Technology, vol. 699. Springer, Cham. https://doi.org/10.1007/978-3-031-50204-0_30

Dale N.F., Loh J., Poretti L., Nichols S., Pearsall S. (2022). A digital student journey: Supporting students in an age of super complexity. In: Padró F.F., Kek M., Huijser H. (eds.), Student Support Services. University Development and Administration. Springer, Singapore. https://link.springer.com/referenceworkentry/10.1007%2F978-981-13-3364-4_20-2

Loh, M.I. (2015). Success quotient@ work for leadership. In Oh, Loh and Gringart (eds.), Success Quotient@ work. Chapter 7. McGraw Hill Education.

Loh, M.I. (2015). Success quotient@ work for effective communication. In Oh, Loh and Gringart (eds.), Success Quotient@ work. Chapter 12. McGraw Hill Education.

Loh, M.I. (2015). Success quotient@ work for listening techniques. In Oh, Loh and Gringart (eds.), Success Quotient@ work. Chapter 14. McGraw Hill Education.

Loh, M.I. (2015). Success quotient@ work for managing personal stress and wellness. In Oh, Loh and Gringart (eds.), Success Quotient@ work. Chapter 17. McGraw Hill Education.

Loh, M.I. (2015). Merlion - The influence of Singapore’s cosmopolitan culture on workplace incivility. In M. Omari & M. Paull (eds.), Workplace abuse, incivility and bullying: Methodological and cultural perspectives. Chapter 10. Taylor & Francis/Routledge.

TECHNICAL/CONSULTATIVE REPORT

Loh, J., & Dale, N.F. (2019). Equity Group Students at the University of Canberra: A Gap Analysis Report on Support Service Provisions. Canberra, ACT: University of Canberra.

Loh, J.M.I., & Loi N. (2017). The differential reactions to work withdrawal behaviours between harassed male and female employees. International Journal of Psychology and Behaviour Analysis, 3, 127-130. doi: 10.15344/2455-3867/2017/127

CONFERENCE PROCEEDINGS 

Conference Presentations & Invited addresses.

Loh, J. (2024, Invited Guest Speaker). Fostering an inclusive and respectful culture, Guest presentation to Pathway to Politics for Women on 23 August 2024, University of Canberra, ACT, Australia.

Loh, J. (2024, Invited Guest speaker). How rude is rude: An exploratory study among Australian Millennials, Generation ‘X’ and Baby Boomers mobile phone users. Guest presentation to UNE Psychology Seminar Series on 13 March 2024, University of New England, NSW, Australia.

Loh, J. (2024, Plenary address). Improving workplace culture. Lecture presented to U3A (University of the Third Age, ACT) on 20 March 2024, Canberra, Australia.

Loh, J., Strachan, J., & Johns, R. (2020). How rude is rude. Paper presented to the Canberra Business School seminar series, 20 August, Canberra, Australia.

SUPERVISION

Areas of Research Interest

Human Resource, Counter Productive Workplace Behaviours, Dysfunctional Workplace Behaviors (including cyber-bullying in the workplace), Organisational Management, Positive Psychology, Advanced Technology, social media, Virtual Reality.

Research Theories / Models of Interest

Human Resource theory, Psychology theory, Management theory, Cross-Cultural theory

Research Methods of Interest

Quantitative Methods, Qualitative methods, Action Research, Mixed Methods.

Completed PhD/DBA Supervision

Hae Jin Jang, University of Canberra (Professional Doctorate in Business Administration, DBA). A mixed method research study of employees’ perception of Kkondae bullying in the educational field, completed 2023 (Principal Supervisor: Professor Jennifer Loh; Associate Supervisors: Dr Johra Fatima).

Xinmei Wu, University of Canberra (Professional Doctorate in Business Administration, DBA). Improving service innovation through big data analytics: A case study of an international air freight forwarder, completed 2023 (Principal Supervisor: Professor Richard Hu; Associate Supervisors: Professor Jennifer Loh).

Robin Ladwig, University of Canberra, (Doctor of Philosophy, PhD) Work experiences and career development of trans and gender diverse individuals in relation to organisational structures and work culture, completed 2022 (Principal Supervisor: Professor Raechel Johns; Associate Supervisors: Professor Jennifer Loh and Associate Professor Michael Walsh).

Janet Boeteng, Edith Cowan University (Doctor of Philosophy, PhD) Women in district assemblies in Ghana: Gender construction, resistance and empowerment, conferred 2018 (Principal Supervisor: Professor Vicki Banham; Associate Supervisor: Associate Professor Jennifer Loh).

Leigh Lehanne, University of New England, (Doctor of Philosophy, PhD), Social Determinants of Health, Coping, and Quality of Life in Migrants from Burma in Sangkhlaburi District, Thailand, conferred 2011 (Principal Supervisor: Professor Mary J. Ditton; Associate Supervisor: Associate Professor Jennifer Loh & Professor Robert Boughton).

Completed Honours Supervision (Primary supervisor)

Timothy Scott Austin, Edith Cowan University, conferred 2017, Autonomy and organisational citizenship behaviour: The moderating role of perceived stress.

Emily Garrigan, Edith Cowan University, conferred 2017, The role of amotivation on First Year University student attrition.

Charmein Madden, Edith Cowan University, conferred 2016, Workplace cyberbullying: Using the Bystander Effect theory and the Social Identity approach to understanding bystander helping behaviour.

Jane Strachan, Edith Cowan University, conferred 2016, How rude is rude?

Leanne Carter, Edith Cowan University, conferred 2015, The moderating role of emotional intelligence on the relationship between workplace incivility and mental health, and work outcomes.

Suellen M Triplett, Edith Cowan University, conferred 2015, Investigating national cultural values and trust as moderators between work locus of control and psychological safety in multi-cultural organizations

Robyn Synman, Edith Cowan University, conferred 2014, Cyberbullying among adults in the workplace.

Elizabeth M. Binckes, Edith Cowan University, conferred 2014, The effect of hierarchical position on health workers tolerance of workplace Incivility

Muuka Hlupho Dabali, Edith Cowan University, conferred 2014, Perceived social support as a moderator in the relationship between occupational stress and psychological strain for Australia’s skilled African migrants.

Rachel Brand, Edith Cowan University, conferred 2013, A qualitative study of young refugee women in Perth, Western Australia: Racism, discrimination and community connection.

Jayne Armstrong, Edith Cowan University, conferred 2012, Parents raising adolescents diagnosed with low-functioning autism and their perceptions of the level and quality of support they receive.

Tania Dickinson, Edith Cowan University, conferred 2012, Employment longevity of Western Australian Miners: A qualitative investigation.

Tony Nguyen, Edith Cowan University, conferred 2012, Is there a Tiger mother effect: An interpretive Phenomenological analysis of the parenting experiences of immigrant Vietnamese mothers and fathers of adolescent in Western Australia.

Alexandra Kosevic, Edith Cowan University, conferred 2012, Personal mastery: The underlying mechanisms of a workaholic.

POSTGRADUATE EXAMINATIONS

Master of Philosophy Thesis. Rachael Brand, Edith Cowan University, November 2016, How to be a super-supervisor: Factors that influence the success of a reflective supervision programme at a not-for-profit organisation in Western Australia

Master of Philosophy Thesis. Elizabeth Ang, Edith Cowan University, November 2016, Understanding current attitudes, knowledge, and beliefs about infant mental health in Western Australia: A benchmarking exercise.

Master of Philosophy Thesis. Zoe Pearce, Edith Cowan University, November 2015, Psychological distress and life satisfaction among homeless youth in Australia: The mediating role of self-esteem.

Master of Philosophy Thesis. Gael Harris, Edith Cowan University, November 2015, The ‘lived experience’: Trichotillomania, an adolescent case study.

Master of Philosophy Thesis. Leah Bowman, Edith Cowan University, November 2014, Life satisfaction in single mothers: The influence of resilience and optimism.

Master of Philosophy Thesis. Kelly Jaunzems, Edith Cowan University, November 2014, An investigation into the use of social media in occupational health and safety.

Master of Philosophy Thesis. Alyssa Taylor, Edith Cowan University, November 2013, The effectiveness of multisystemic therapy as a treatment for youth with antisocial behaviour and/or severe emotional disturbance: A review of the literature.

Master of Philosophy Thesis. Gwenda Davies, Edith Cowan University, November 2012, Personality traits as predictors of forgiveness and unforgiveness: A critical review of current research.

HONOURS EXAMINATIONS

Honours Thesis. The influence of mindset and thwarted self-determination on student withdrawal from distance education courses. Jessica Quilty, Edith Cowan University, November 2017.

Honours Thesis. A qualitative analysis of the lived experiences of parents of one child. Kellie Warner, Edith Cowan University, November 2016.

Honours Thesis. Fathers of children with Autism in regional Australia: Experiences and motivators for seeking support. Rochelle D. Randles, Edith Cowan University, November 2016.

Honours Thesis. Mothers’ constructions of risk in early childhood. Kathryn Kirchner, Edith Cowan University, November 2016.

Honours Thesis. Single mothers’ experiences of intimate partner violence in the co-parenting relationship. Charisse Hay, Edith Cowan University, November 2016.

Honours Thesis. The relationship between employment and the adjustment of female expatriate spouses in Abu Dhabi. Tracy Crisp, Edith Cowan University, November 2015.

Honours Thesis. Stigma, access and exclusion: Experiences of West Australian mothers of children with ADHD. Elena Trethowan, Edith Cowan University, November 2015.

Honours Thesis. The relational experience of parents who are guiding their adolescents into career pathways. Amanda Morton, Edith Cowan University, November 2015.

Honours Thesis. Parents in Denmark Western Australia who choose not to vaccinate. Anoushka Walster, Edith Cowan University, November 2014.

Honours Thesis. Female attitudes towards sun protection, the use of tan enhancement products and the influence of photoaged appeal. Bianca Mancini, Edith Cowan University, November 2014.

Honours Thesis. An Exploration into the Factors that Influence Parent Participation in Playgroup Programs. Freya Davis, Edith Cowan University, November 2014.

Honours Thesis. Post traumatic growth (or lack of) of mothers caring for a child diagnosed with schizophrenia. Leone Dunn, Edith Cowan University, November 2014.

Honours Thesis. Examining perceptual expertise: How do people categorise own-race and other-race faces? Bianca Thorup, Edith Cowan University, November 2014.

Honours Thesis. My body between myself and me: Conceptualizing the physical and subjective dimensions of bodily self-consciousness in Anorexia Nervosa. Kate Pearson, Edith Cowan University, November 2013.

Honours Thesis, The impact of a child with a disability on families. Kiara Slater, Edith Cowan University, November 2013.

Honours Thesis. Seeking health information on the Internet: The experiences of Western Australian adolescents; Where they search and what devices they use. Le-Anne Martins, Edith Cowan University, November 2013.

Honours Thesis. Men at Birth: Women's experiences of having their partner present in the delivery room, Sarah Dlugosz, Edith Cowan University, November 2013.

Honours Thesis. The cross-race effect, recognising and differentiating between different Asian nationalities. Scott Donatti, Edith Cowan University, November 2013.

Honours Thesis. Recruitment discrimination against Middle Eastern people in Western Australia: The case of accountants. Tiny Pinkerton, Edith Cowan University, November 2013.

Honours Thesis. Karen Burmese refugee youth: The influence of Facebook on sense of community. Beth Hazelden, Edith Cowan University, November 2012.

Honours Thesis. Conceptualising female perpetrated abuse towards intimate male partners: A Delphi study of experts’ views. Sarah Moate, Edith Cowan University, November 2012.

Honour Thesis. Perceived stress and psychological symptoms: The moderating effects of coping and positive affect. Avril J. Cauchi, University of New England November 2008.

Honour Thesis. Relationship between work stress, perceived organizational support and work outcomes. Carlie Bills, University of New England, November 2008.

Honours Thesis. The effectiveness of treatment through the “Better Outcome in Mental Health Care” program in the New England Area. Jodie Shipp, University of New England, November 2008.

Honours Thesis. Problematic internet use in adolescence: The relationship to quality of life and psychopathology. John McGee, University of New England, 2008.

Honours Thesis. Investigating the relationship between pathological gambling and workaholism. Stella Louise Bowring, University of New England, 2008.

Honours Thesis. The value of consensus information in reducing prejudice towards Muslims in Australia. Veronica Anne Randjelovic, University of New England, 2008.

Honours Thesis. The relationship between self-esteem and the internalisation of beauty ideals: Contingent self-esteem predicts vulnerability. Hanna Amanda Thunstrom, School of Psychology and Counselling, QUT, 2007.

CURRENT PROJECTS

Human Resource, Leadership, Workplace incivility, bullying and organisational outcomes, Workplace cyberbullying, Social media, collapse and consequences, Impact of technological usgae, Gender equity, well being.

EXTERNAL ENGAGEMENT