Accepting PhD Students

PhD projects

Email potential topic of your interest that suits with any of the following broad category, - Frontline service employees - Service encounters - Consumer psychology - Emotion and emotional decision making in purchase - Employees' psychological well-being - Relationship building and maintainance (both B2B and B2C context)

20082020

Research output per year

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Personal profile

Biography

Dr Johra K Fatima is a lecturer in the Canberra Business School. She holds a PhD from UNSW, Sydney. Her current research interests span frontline service employees, customer relationship management, consumer psychology and emotion. Dr Fatima has published in various prestigious journals, including Psychology and Marketing, Journal of Retailing and Consumer Services, Journal of Service Theory and Practice, Journal of Strategic Marketing and Environmental Education Research. She regularly speaks in academic conferences around the world and also an editor of the book titled, ‘Wilderness of Wildlife Tourism’. As a key team member, she worked in various research institutes such as Centre for sustainable and responsible organizations, Deakin University and Centre for economic and health convergence, McGill University, Canada. As a recognition of her research she has been awarded ‘Dean’s Award for Research Excellence’ in 2018 and 2019. Her expectations from future research students are that students will be willing to work hard and interested to solve complex quantitative models if they prefer Dr Johra as a supervisor.

Research interests

Areas of research interests are: 

-Service relationships (B2B or B2C)

-Consumer psychology

-Emotional decision making in purchase

 

Student Projects Available

Email potential topic of your interest that suits with any of the following broad category,

- Frontline service employees

- Service encounters

- Consumer psychology

- Emotion and emotional decision making in purchase

- Employees' psychological well-being

- Relationship building and maintainance (both B2B and B2C context)

Education/Academic qualification

PhD, University of New South Wales

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Research Output

Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness

Fatima, J., Di Mascio, R. & Sharma, P., Mar 2020, In : Journal of Retailing and Consumer Services. 53, p. 1-7 7 p., 101967.

Research output: Contribution to journalArticle

  • 3 Citations (Scopus)

    Synchronizing relational benefits with customer commitment profiles

    FATIMA, J. & Di Mascio, R., 18 May 2020, In : Journal of Strategic Marketing. 28, 4, p. 366-378 13 p.

    Research output: Contribution to journalArticle

  • The dynamic role of rapport on satisfaction-commitment relationship: Testing alternative models

    Fatima, J. & Mascio, R., 2020, In : International Journal of Bank Marketing. 38, 4, p. 917-932 16 p.

    Research output: Contribution to journalArticle

  • Mediation effects of service features on rapport–dependency link in emerging market

    Fatima, J. K., di Mascio, R., Johns, R. & Quazi, A., 2019, In : Journal of Service Theory and Practice. 29, 5/6, p. 639-660 22 p.

    Research output: Contribution to journalArticle

  • 1 Citation (Scopus)

    Mobile learning adoption for tourism education in a developing country

    FATIMA, J., Ghandforoush, P., Khan, M. & Mascio, R., 25 Feb 2019, In : Currrent Issues in Tourism. 22, 4, p. 420-427 8 p.

    Research output: Contribution to journalArticle

  • 4 Citations (Scopus)

    Activities

    • 1 Hosting an academic visitor

    Hazliza Haron

    Johra Fatima (Host)

    23 Sep 2019

    Activity: Hosting a visitorHosting an academic visitor