Johra FATIMA

2025

Changing Nature of Consumer Values Toward Negative Word of Mouth: Voice and Risk Avoidance as Moderators

Wako, A., Fatima, J. K. & Johns, R., Jan 2025, In: Journal of Consumer Behaviour. 24, 1, p. 455-469 15 p.

Research output: Contribution to journal › Article › peer-review

Open Access

2 Citations (Scopus)

Impact of employees’ self-related constructs on job satisfaction and perspective-taking intention: Customer incivility as a moderator

Bashir, H., FATIMA, J. & JOHNS, R., 2025, In: Journal of General Management. p. 1-8 8 p.

Research output: Contribution to journal › Article › peer-review

Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services

KHAN, I., FATIMA, J., Bahmanni, S., CHATRATH, S. K., Dale, N. F. & JOHNS, R., 22 Jan 2025, In: Journal of Service Theory and Practice. 35, 1, p. 56-88 33 p.

Research output: Contribution to journal › Article › peer-review

4 Citations (Scopus)

Norms of Normative Commitment in Bangladesh

FATIMA, J. & Di Mascio, R., 2025, In: Journal of Global Marketing. p. 1-11 11 p.

Research output: Contribution to journal › Article › peer-review

2024

Omnichannel shopping habit development

Sharma, N., Fatima, J., Sharma, S. & Amin, S., Jul 2024, In: International Journal of Consumer Studies. 48, 4, p. 1-19 19 p., e13072.

Research output: Contribution to journal › Article › peer-review

Open Access

6 Citations (Scopus)

Rapport with a chatbot? The underlying role of anthropomorphism in socio-cognitive perceptions of rapport and e-word of mouth

Fatima, J., Khan, I., Bahmanni, S., Chatrath, S. K., Dale, N. F. & Johns, R., Mar 2024, In: Journal of Retailing and Consumer Services. 77, p. 1-10 10 p., 103666.

Research output: Contribution to journal › Article › peer-review

Open Access

File

27 Citations (Scopus)

106 Downloads (Pure)

2023

Antecedents of team alignment for team performance: length of relationship as a moderator

Jadhav, D., Fatima, J. K. & Quazi, A., 25 May 2023, In: Journal of Business and Industrial Marketing. 38, 12, p. 2731-2744 14 p.

Research output: Contribution to journal › Article › peer-review

10 Citations (Scopus)

Demystifying employee co-creation: optimism and pro-social behaviour as moderators

Bangun, Y., Fatima, J. K. & Talukder, M., 15 Jun 2023, In: Journal of Service Theory and Practice. 33, 4, p. 556-576 21 p.

Research output: Contribution to journal › Article › peer-review

12 Citations (Scopus)

Does it matter to have rapport and social interaction on a group tour?

Fatima, J. K., 12 Dec 2023, (E-pub ahead of print) In: Journal of Vacation Marketing. p. 1-13 13 p.

Research output: Contribution to journal › Article › peer-review

Open Access

File

3 Citations (Scopus)

46 Downloads (Pure)

Influence of perceived value on omnichannel usage: Mediating and moderating roles of the omnichannel shopping habit

Sharma, N. & Fatima, J., Nov 2023, (E-pub ahead of print) In: Journal of Retailing and Consumer Services. 77, March, p. 1-13 13 p., 103627.

Research output: Contribution to journal › Article › peer-review

Open Access

File

26 Citations (Scopus)

107 Downloads (Pure)

2022

Role of internal marketing in Australian higher education sector: age, gender and job level as moderators

Asif, S., Fatima, J. & Johns, R., 23 Mar 2022, (E-pub ahead of print) In: Journal of Marketing for Higher Education. p. 1-18 18 p.

Research output: Contribution to journal › Article › peer-review

6 Citations (Scopus)

2021

Role of Life-satisfaction on Purchase-happiness and Purchase-satisfaction with Moderation Impact of Self-control

Fatima, J., 1 Dec 2021, (E-pub ahead of print) p. 1-7. 7 p.

Research output: Contribution to conference (non-published works) › Paper › peer-review

2020

Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness

Fatima, J., Di Mascio, R. & Sharma, P., Mar 2020, In: Journal of Retailing and Consumer Services. 53, p. 1-7 7 p., 101967.

Research output: Contribution to journal › Article › peer-review

30 Citations (Scopus)

Synchronizing relational benefits with customer commitment profiles

FATIMA, J. & Di Mascio, R., 18 May 2020, In: Journal of Strategic Marketing. 28, 4, p. 366-378 13 p.

Research output: Contribution to journal › Article › peer-review

17 Citations (Scopus)

The dynamic role of rapport on satisfaction-commitment relationship: Testing alternative models

Fatima, J., Mascio, R., Quazi, A. M. & Johns, R., 2 Jun 2020, In: International Journal of Bank Marketing. 38, 4, p. 917-932 16 p.

Research output: Contribution to journal › Article › peer-review

12 Citations (Scopus)

2019

Mediation effects of service features on rapport–dependency link in emerging market

Fatima, J. K., di Mascio, R., Johns, R. & Quazi, A., 29 Nov 2019, In: Journal of Service Theory and Practice. 29, 5/6, p. 639-660 22 p.

Research output: Contribution to journal › Article › peer-review

7 Citations (Scopus)

Mobile learning adoption for tourism education in a developing country

FATIMA, J., Ghandforoush, P., Khan, M. & Mascio, R., 25 Feb 2019, In: Currrent Issues in Tourism. 22, 4, p. 420-427 8 p.

Research output: Contribution to journal › Article › peer-review

28 Citations (Scopus)

Role of social business for sustainable regional tourism growth in Australia

FATIMA, J. & Haque, S., 5 Aug 2019, p. 1-2. 2 p.

Research output: Contribution to conference (non-published works) › Paper › peer-review

Understanding Pro-environmental Behaviour of Accounting and Business Students: Development of a Conceptual Framework

KHAN, H., FATIMA, J. & Bose, S., 2019, Ethics and Sustainability in Accounting and Finance. Tunca Çalıyurt, K. (ed.). Singapore, Singapore: Springer, Vol. 1. p. 69-82 14 p. (Accounting, Finance, Sustainability, Governance & Fraud: Theory and Application).

Research output: A Conference proceeding or a Chapter in Book › Chapter › peer-review

10 Citations (Scopus)

2018

Impact of relational benefits on trust in the Asian context: Alternative model testing with satisfaction as a mediator and relationship age as a moderator

FATIMA, J., Mascio, R. D. & JOHNS, R., 1 Jun 2018, In: Psychology and Marketing. 35, 6, p. 443-453 11 p.

Research output: Contribution to journal › Article › peer-review

20 Citations (Scopus)

Reversing the dependency-trust relationship in B2C services

FATIMA, J. & Di Mascio, R., 2018, In: Journal of Retailing and Consumer Services. 41, p. 1-10 10 p.

Research output: Contribution to journal › Article › peer-review

13 Citations (Scopus)

The role of identification in frontline employee decision-making

Di Mascio, R. & FATIMA, J., Jul 2018, In: Journal of Retailing and Consumer Services. 43, p. 131-138 8 p.

Research output: Contribution to journal › Article › peer-review

17 Citations (Scopus)

2017

Ecotourism Participation intention in Australia: Mediating influence of social interactions

FATIMA, J., KHAN, H. & HALABI, A. K., 2017, In: Tourism Analysis. 22, 1, p. 85-91 7 p.

Research output: Contribution to journal › Article › peer-review

Open Access

8 Citations (Scopus)

11 Downloads (Pure)

Moderated moderation effect of age and gender on attitude-intention link for mobile-based tourism education in emerging market

Fatima, J., 10 Jul 2017, Conference proceedings, 7th Advances in Hospitality & Tourism Marketing & Management (AHTMM) Conference. Ozturen, A., Gursoy, D. & Kilic, H. (eds.). Cyprus : Eastern Mediterranean University and Washington State University , p. 604-606 3 p.

Research output: A Conference proceeding or a Chapter in Book › Other chapter contribution › peer-review

Preface

Fatima, J. K., 2017, Wilderness of Wildlife Tourism. Fatima, J. (ed.). Oakville, Canada: Apple Academic Press , p. xix-xix 1 p.

Research output: A Conference proceeding or a Chapter in Book › Foreword/postscript

1 Citation (Scopus)

Role of innovativeness and self-efficacy in tourism m-learning

FATIMA, J., Ghandforuosh, P., Khan, M. & Di Masico, R., 2017, In: Tourism Review. 72, 3, p. 344-355 12 p.

Research output: Contribution to journal › Article › peer-review

34 Citations (Scopus)

Wilderness of Wildlife Tourism

Fatima, J. (Editor), May 2017, USA: Apple Academic Press . 310 p. (Advances in hospitality and tourism)

Research output: Book/Report › Edited Book

1 Citation (Scopus)

World Around Wildlife Tourism

FATIMA, J. & Khan, M., 2017, Wilderness of Wildlife Tourism. Kayeser Fatima, J. (ed.). Canada: Academic Press, Vol. Canada. p. 277-282 6 p. (Wilderness of Wildlife Tourism).

Research output: A Conference proceeding or a Chapter in Book › Chapter › peer-review

File

1 Citation (Scopus)

1012 Downloads (Pure)

2016

Environmental knowledge and behavioural outcomes of tourism students in Australia: towards testing a range of mediation and moderated mediation effects

FATIMA, J., Khan, H. & Goh, E., 2016, In: Environmental Education Research. 22, 5, p. 747-764 18 p.

Research output: Contribution to journal › Article › peer-review

37 Citations (Scopus)

Modelling satisfaction-commitment relationship in developing country context

FATIMA, J., Razzaque, M. & Di Mascio, R., 2016, In: International Journal of Quality Reliability Management. 33, 7, p. 985-1001 17 p.

Research output: Contribution to journal › Article › peer-review

12 Citations (Scopus)

2015

Modelling roles of commitment on rapport and satisfaction

FATIMA, J., Razzaque, M. & Di Mascio, R., 2015, In: International Journal of Bank Marketing. 33, 3, p. 261-275 15 p.

Research output: Contribution to journal › Article › peer-review

17 Citations (Scopus)

Slum tourism as a remedial measure for pro-suicide behavior of youth generation in USA

Fatima, J. & Ara, S. J., 2015, Proceedings of the The 2015 ICBTS International Academic Research Conference . USA: ICBTS, p. 1-5 5 p.

Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

2014

Determinants and recent development of sustainability reporting of banks in developing countries: The case of Bangladesh

Khan, H., ALI, M. & FATIMA, J., 1 Jun 2014, In: Corporate Ownership and Control. 11, 4 Continued 6, p. 507-519 13 p.

Research output: Contribution to journal › Article › peer-review

Open Access

24 Citations (Scopus)

Roles of trust on rapport and satisfaction in services

FATIMA, J. & Razzaque, M., 2014, In: Asia Pacific Journal of Marketing and Logistics. 26, 4, p. 566-578 13 p.

Research output: Contribution to journal › Article › peer-review

18 Citations (Scopus)

Service quality and satisfaction in the banking sector

FATIMA, J. & Razzaque, M., 2014, In: International Journal of Quality Reliability Management. 31, 4, p. 367-379 13 p.

Research output: Contribution to journal › Article › peer-review

40 Citations (Scopus)

2 Downloads (Pure)

2013

Roles of customer involvement in rapport and satisfaction

FATIMA, J. & Razzaque, M., 2013, In: Asia Pacific Journal of Marketing and Logistics. 25, 3, p. 452-471 20 p.

Research output: Contribution to journal › Article › peer-review

21 Citations (Scopus)

3 Downloads (Pure)

2012

Service quality, customer involvement and customer satisfaction: A case study of retail banking in Bangladesh

FATIMA, J. & Razzaque, M., 2012, In: Journal of Business and Policy Research. 7, 2, p. 135-146 12 p.

Research output: Contribution to journal › Article › peer-review

2011

Corporate sustainability reporting of major commercial banks in line with GRI: Bangladesh evidence

Khan, H., Islam, M., FATIMA, J. & Ahmed, K., 2011, In: Social Responsibility Journal. 7, 3, p. 347-362 16 p.

Research output: Contribution to journal › Article › peer-review

117 Citations (Scopus)

7 Downloads (Pure)

Overall Customer Satisfaction: A Case Study of the Bangladesh Banking Sector

Fatima, J. & Razzaque, M., 2011, Academy of Marketing Science Annual Conference. USA: AMS, p. 139-141 3 p.

Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

Service quality, customer involvement and customer satisfaction: A case study of retail banking in Bangladesh

Fatima, J. & Razzaque, M., 23 Dec 2011, 5th Asian Business Research Conference. p. 135-146 17 p.

Research output: A Conference proceeding or a Chapter in Book › Conference contribution

2010

Influences of contractual, competence and goodwill trusts on rapport and customer overall satisfaction: A case study of the Bangladesh banking sector

Fatima, J. & Razzaque, M., 2010, The Sixth International Conference on Global Research in Business & Economics.

Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

Understanding the role of service quality, customer involvement and rapport on overall satisfaction in Bangladesh banking service

Fatima, J. & Razzaque, M., 2010, Australia and New Zealand Marketing Academy Conference (ANZMAC) 2010. Ballantine, P. & Finsterwalder, J. (eds.). Australian and New Zealand Marketing Academy, p. 1-9 9 p.

Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

Open Access

2009

A proposed model of customer-employee interactions leading to overall customer satisfaction in the banking sector of Bangladesh

Fatima, J. & Razzaque, M., 2009, Australia and New Zealand Marketing Academy Conference (ANZMAC) 2009. Australia: Australian and New Zealand Marketing Academy, p. 1-10 10 p.

Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

2008

Intellectual Capital Reporting Practices: Evidence from Bangladesh

Khan, H., Ali, M. & Fatima, J., 2008, In: Journal of Business Studies. 29, 1, p. 82-104 22 p.

Research output: Contribution to journal › Article › peer-review

Open Access

Understanding Customer: Employee Relationship and Customer Satisfaction: A Proposed Study of Private Commercial Banks in Bangladesh

Fatima, J. & Razzaque, M., 2008, Australia and New Zealand Marketing Academy Conference (ANZMAC) 2008. Spanjaard, D., Denize, S. & Sharma, N. (eds.). Australian and New Zealand Marketing Academy, p. 1-8 8 p.

Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

Open Access

Johra FATIMA

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