Projects per year
Personal profile
Biography
Naomi is a Professor of Management and Associate Dean Curriculum & Students in the Faculty of Business, Government and Law at the University of Canberra. Naomi has been teaching and researching in the Tourism Discipline at UC since 2006. She was the recipient of an Australian Post Graduate Award scholarship and her Ph.D. investigated destination choice by school excursion groups in Australia. She is CEO of the Canberra Region Tourism Industry Council (CRTIC), coordinator of the Visitor Research Forum and an Executive member of the Australian Tourism Industry Council (ATIC), the Council for Australasian Tourism and Hospitality Education (CAUTHE) and the ACT Branch of Higher Education Research and Development Society of Australasia (HERDSA). Naomi’s research is concerned with Learning and Engagement in Tourism. This incorporates research in the specific areas of educational tourism, policy impacts of curriculum, and visitor research at cultural institutions and national capital attractions. It also captures emerging research interests in the application of social media, and strategies for engagement through e-platforms (in teaching, tourism, and events). Other key areas are around consumer behaviour and marketing.
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
External positions
Board Member, Australian Tourism Industry Council
Jan 2017 → …
President, National Capital Attractions Association
Jan 2017 → …
Executive, Council Australasian University Tourism Hospitality Education
Jul 2015 → …
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Projects
- 14 Finished
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Impact of short-term rentals for holiday-makers on the availability of long-term rental supply
DALE, N. (CI), JOHNS, R. (CoI) & FREYENS, B. (CoI)
5/03/24 → 30/04/24
Project: Research
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Size and Effect of School Excursions to the National Capital, 2023
DALE, N. (CI) & CHATRATH, S. K. (CoI)
12/10/23 → 30/11/23
Project: Other
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Evaluating the planning and pedagogy for Indigenisation of Curriculum Design for a STEM subject using the 8 ways framework
ROMANO, R. (CI), DALE, N. (CoI), JOHN, B. (CoI), COPEMAN, P. (CoI), MACKRELL, D. (CoI), Kemp, T. (CoI) & Martiniello , M. (CoI)
1/06/22 → 1/06/23
Project: Research
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Assessing Workforce Shortages and identifying barriers to workforce attraction in the ACT
JOHNS, R. (CI), GONG, X. (CoI), DALE, N. (CoI), FREYENS, B. (CoI) & Fear, J. (CoI)
23/03/22 → 23/09/22
Project: Research
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Understanding gambling harms in the digital age
HOLLAND, K. (CI), MCCALLUM, K. (CoI), FISHER, C. (CoI), JOHNS, R. (CoI), ORDWAY, C. (CoI), DALE, N. (CoI), BROWN, T. (CoI), ROCHE, M. (CoI), George, A. (CoI) & DAVEY, R. (CoI)
21/01/22 → 30/04/24
Project: Research
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Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services
KHAN, I., FATIMA, J., Bahmanni, S., CHATRATH, S. K., Dale, N. F. & JOHNS, R., 22 Jan 2025, In: Journal of Service Theory and Practice. 35, 1, p. 56-88 33 p.Research output: Contribution to journal › Article › peer-review
1 Citation (Scopus) -
Antecedents of online learning effectiveness and its impact on educational ethics: A comparative study between India and Malaysia
Anand, T., CHATRATH, S. K., Ramachandran, J., Batra, G., Dale, N. F., Tze, H. K., Bansal, R. & Govindakrishnan, D., Jun 2024, In: Journal of Applied Structural Equation Modeling. 8, 2, p. 1-26 26 p.Research output: Contribution to journal › Article › peer-review
Open AccessFile18 Downloads (Pure) -
Easing Transitions: Empowering Equity Students to Pursue their Career Dreams
Ladwig, R. C., Dale, N. F., ROBERTS, P., Triantafyllou, M. & DEAN, J., 2024, p. 1-1. 1 p.Research output: Contribution to conference (non-published works) › Paper › peer-review
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Rapport with a chatbot? The underlying role of anthropomorphism in socio-cognitive perceptions of rapport and e-word of mouth
Fatima, J., Khan, I., Bahmanni, S., Chatrath, S. K., Dale, N. F. & Johns, R., Mar 2024, In: Journal of Retailing and Consumer Services. 77, p. 1-10 10 p., 103666.Research output: Contribution to journal › Article › peer-review
Open AccessFile18 Citations (Scopus)95 Downloads (Pure) -
The impact of social media use on customer experiences within physical service environments
Johns, R., Walsh, M. & Dale, N. F., 21 Jun 2023, In: Journal of Services Marketing. 37, 6, p. 788-797 10 p.Research output: Contribution to journal › Article › peer-review
2 Citations (Scopus)
Activities
- 1 Contribution to Inquiries & Commissions
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Inquiry into Canberra’s National Institutions
Dale, N. (Participant)
Apr 2019Activity: Expert Advice and Other › Contribution to Inquiries & Commissions