Projects per year
Personal profile
Biography
Before taking on the role of Adjunct Professor, Naomi was a Professor of Management and Associate Dean Curriculum & Students in the Faculty of Business, Government and Law at the University of Canberra, where she had been teaching and researching in the Tourism Discipline since 2006. She was the recipient of an Australian Post Graduate Award scholarship and her Ph.D. investigated destination choice by school excursion groups in Australia. She is CEO of the Canberra Region Tourism Industry Council (CRTIC), coordinator of the Visitor Research Forum and an Executive member of the Australian Tourism Industry Council (ATIC), the Council for Australasian Tourism and Hospitality Education (CAUTHE) and the ACT Branch of Higher Education Research and Development Society of Australasia (HERDSA). Naomi’s research was concerned with Learning and Engagement in Tourism, incorporating research in the specific areas of educational tourism, policy impacts of curriculum, and visitor research at cultural institutions and national capital attractions. It also captured emerging research interests in the application of social media, and strategies for engagement through e-platforms (in teaching, tourism, and events). Other key areas were around consumer behaviour and marketing.
External positions
Board Member, Australian Tourism Industry Council
Jan 2017 → …
President, National Capital Attractions Association
Jan 2017 → …
Executive, Council Australasian University Tourism Hospitality Education
Jul 2015 → …
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
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SDG 4 Quality Education
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SDG 11 Sustainable Cities and Communities
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SDG 12 Responsible Consumption and Production
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Projects
- 14 Finished
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Impact of short-term rentals for holiday-makers on the availability of long-term rental supply
DALE, N. (CI), JOHNS, R. (CoI) & FREYENS, B. (CoI)
5/03/24 → 30/04/24
Project: Research
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Size and Effect of School Excursions to the National Capital, 2023
CHATRATH, S. K. (CI) & DALE, N. (CoI)
12/10/23 → 15/12/24
Project: Other
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Evaluating the planning and pedagogy for Indigenisation of Curriculum Design for a STEM subject using the 8 ways framework
ROMANO, R. (CI), DALE, N. (CoI), JOHN, B. (CoI), COPEMAN, P. (CoI), MACKRELL, D. (CoI), Kemp, T. (CoI) & Martiniello , M. (CoI)
1/06/22 → 1/06/23
Project: Research
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Assessing Workforce Shortages and identifying barriers to workforce attraction in the ACT
JOHNS, R. (CI), GONG, X. (CoI), DALE, N. (CoI), FREYENS, B. (CoI) & Fear, J. (CoI)
23/03/22 → 23/09/22
Project: Research
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Understanding gambling harms in the digital age
HOLLAND, K. (CI), MCCALLUM, K. (CoI), FISHER, C. (CoI), JOHNS, R. (CoI), ORDWAY, C. (CoI), DALE, N. (CoI), BROWN, T. (CoI), ROCHE, M. (CoI), George, A. (CoI) & DAVEY, R. (CoI)
21/01/22 → 30/04/24
Project: Research
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Teacher Training and Professional Development: A Holistic and Adaptive Framework
Chatrath, S. K., Kaur, A. & Dale, N. F., 1 Jan 2026, Smart Technologies for Sustainable Development Goals: Quality Education. Anand, A. J. & Krishnan, S. (eds.). CRC Press, p. 130-139 10 p.Research output: A Conference proceeding or a Chapter in Book › Chapter › peer-review
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Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services
KHAN, I., FATIMA, J., Bahmanni, S., CHATRATH, S. K., Dale, N. F. & JOHNS, R., 22 Jan 2025, In: Journal of Service Theory and Practice. 35, 1, p. 56-88 33 p.Research output: Contribution to journal › Article › peer-review
42 Link opens in a new tab Citations (Scopus) -
Management: An Interactive Approach, 1st edition: Management: An Interactive Approach, 1st edition
Mollica, K., Coomber, N., Dale, N. F. & CHATRATH, S. K., 29 Oct 2025, 1 ed. Pearson Australia.Research output: Book/Report › Text Book › peer-review
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Self-help groups (SHGs): a tool for developing economies' socio-economic development
CHATRATH, S. K., Verma, J., Singh, J., Dale, N. F. & Gagandeep, 2025, Social Marketing in the age of disruption . Aslan, M. & Russell-Bennett, R. (eds.). Australia: University of Canberra, p. 243-246 4 p.Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review
Open AccessFile20 Downloads (Pure) -
Antecedents of online learning effectiveness and its impact on educational ethics: A comparative study between India and Malaysia
Anand, T., CHATRATH, S. K., Ramachandran, J., Batra, G., Dale, N. F., Tze, H. K., Bansal, R. & Govindakrishnan, D., Jun 2024, In: Journal of Applied Structural Equation Modeling. 8, 2, p. 1-26 26 p.Research output: Contribution to journal › Article › peer-review
Open AccessFile1 Link opens in a new tab Citation (Scopus)59 Downloads (Pure)
Activities
- 1 Contribution to Inquiries & Commissions
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Inquiry into Canberra’s National Institutions
Dale, N. (Participant)
Apr 2019Activity: Expert Advice and Other › Contribution to Inquiries & Commissions
Prizes
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University of Canberra Teaching Awards and Citations 2022 Winner Programs that Enhance Learning and Teaching
Romano, R. (Recipient), John, B. (Recipient), Dale, N. (Recipient), Copeman, P. (Recipient), Applebee, W. (Recipient), Qureshi, S. (Recipient), Okon, A. (Recipient) & Jayawardana, T. (Recipient), 8 Nov 2022
Prize
Press/Media
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-University of Canberra: New UC research provides clear picture of short-term rental owners and users - and it's not who you might think
16/04/25
2 items of Media coverage
Press/Media: Expert Comment
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-University of Canberra: UC researchers collect new data to dispel myths around short-term rental properties
21/11/24
2 items of Media coverage
Press/Media: Expert Comment
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Findings on Marketing Reported by Investigators at University of Canberra (The Impact of Social Media Use On Customer Experiences Within Physical Service Environments)
Walsh, M., Walsh, M., Dale, N. F. & JOHNS, R.
5/07/23
1 item of Media coverage
Press/Media: Expert Comment
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Fiji Airways set to open direct international flights between Canberra and Nadi airports
12/04/23
1 item of Media coverage
Press/Media: Expert Comment
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Fiji Airways set to open direct international flights to Canberra and Nadi airports
12/04/23
1 item of Media coverage
Press/Media: Expert Comment