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Fingerprint Dive into the research topics where Raechel Johns is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

  • 6 Similar Profiles
social media Social Sciences
marketing Social Sciences
innovation Social Sciences
gambling Social Sciences
social responsibility Social Sciences
photography Social Sciences
mentoring Social Sciences
water management Social Sciences

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Projects 2007 2017

Research Output 2003 2019

Introducing the transformative service mediator: Value creation with vulnerable consumers

Johns, R. & Davey, J., 11 Feb 2019, In : Journal of Services Marketing. 33, 1, p. 5-15 11 p.

Research output: Contribution to journalArticle

Mediator
Vulnerable consumers
Value creation
Value co-creation
Vulnerability
1 Citation (Scopus)

M-payment adoption for bottom of pyramid segment: an empirical investigation

Hussain, M., MOLLIK, A., JOHNS, R. & Rahman, M. S., 2019, In : International Journal of Bank Marketing. 37, 1, p. 362-381 21 p.

Research output: Contribution to journalArticle

Payment
Empirical investigation
Expectancy
Behavioral intention
Lifestyle

The role of empathy in the service experience

Tan, A. H. T., Muskat, B. & Johns, R., 2019, In : Journal of Service Theory and Practice. 29, 2, p. 142-164 23 p.

Research output: Contribution to journalArticle

Empathy
Service experience
Staff
Servicing
Service provision
2 Citations (Scopus)
Mental Competency
Least-Squares Analysis
Relational benefits
Model testing
Mediator

Perils of speed dating: an Australian success story in Chinese outbound tourism

Lindsay, D., Kriz, A. P., Johns, R. & Keating, B. W., 3 Sep 2018, In : Journal of Policy Research in Tourism, Leisure and Events. p. 1-22 22 p.

Research output: Contribution to journalArticle

tourism
Tourism
firm
business relationship
marketing