Research output per year
Research output per year
Dr
Accepting PhD Students
Research activity per year
Tom Chen is Associate Professor in marketing in the Canberra Business School at the University of Canberra, Australia. He holds an honorary position at the Research School of Population Health and a visiting fellowship at the Research School of Management at the Australian National University. He obtained his PhD from the Queensland University of Technology in 2011. Tom’s research interests span service research, marketing theory and marketing strategy, and include co-creation and engagement. His current research focuses on co-creation initiatives and solutions, co-creative consumers’ psychological states, customer initiation of value co-creation, and customer engagement strategies, particularly in the context of disruptive service systems (e.g., smart cities and platform economies), as well as healthcare service provision and wellbeing.
He is named the "Australia’s research field leader in Marketing 2020" by the Australian (https://specialreports.theaustralian.com.au/1540291/11/). He is the co-founder of the Co-creation in Service and Customer Engagement (CCIS-CE) Symposium and the Sharing Smart Cities Consortium. He has published in the Journal of the Academy of Marketing Science, the International Journal of Research in Marketing, the European Journal of Marketing, the Journal of Business Research, the Journal of Service Management, the Journal of Service Theory and Practice, the Journal of Retailing and Consumer Services, the Journal of Marketing Management, and the Journal of Product & Brand Management, among others. He serves on the editorial boards of the Journal of Service Theory and Practice, the Service Industries Journal and the Journal of Service Marketing. He is also a board member and the Regional Officer (Australia) of the AMA SERVSIG.
PhD, Queensland University of Technology
May 2007 → Dec 2011
Award Date: 1 Dec 2011
Master, Lancaster University
Sep 1999 → Sep 2000
Award Date: 1 Dec 2000
Honorary Associate Professor, Australian National University
Sep 2020 → …Honorary Senior Lecturer - Research School of Population Health - Center for Mental Health Research, Australian National University
Sep 2019 → Sep 2020Visiting Fellow - Research School of Management, Australian National University
Nov 2017 → …Research output: Contribution to journal › Editorial
Research output: Contribution to journal › Article › peer-review
Research output: Contribution to journal › Article › peer-review
Research output: Contribution to journal › Article › peer-review
Research output: Contribution to journal › Article › peer-review
Tom Chen (Speaker)
Activity: Talk or presentation › Invited talk