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Accepting PhD Students

20072020

Research output per year

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Personal profile

Biography

Tom Chen is Associate Professor in marketing in the Canberra Business School at the University of Canberra, Australia. He holds an honorary position at the Research School of Population Health and a visiting fellowship at the Research School of Management at the Australian National University. He obtained his PhD from the Queensland University of Technology in 2011. Tom’s research interests span service research, marketing theory and marketing strategy, and include co-creation and engagement. His current research focuses on co-creation initiatives and solutions, co-creative consumers’ psychological states, customer initiation of value co-creation, and customer engagement strategies, particularly in the context of disruptive service systems (e.g., smart cities and platform economies), as well as healthcare service provision and wellbeing. He is the co-founder of the Co-creation in Service and Customer Engagement (CCIS-CE) Symposium and the Sharing Smart Cities Consortium. He has published in the Journal of the Academy of Marketing Science, the International Journal of Research in Marketing, the European Journal of Marketing, the Journal of Business Research, the Journal of Service Management, the Journal of Service Theory and Practice, the Journal of Retailing and Consumer Services, the Journal of Marketing Management, and the Journal of Product & Brand Management, among others. He serves on the editorial boards of the Journal of Service Theory and Practice, the Service Industries Journal and the Journal of Service Marketing. He is also a board member and the Regional Officer (Australia) of the AMA SERVSIG.

Education/Academic qualification

PhD, Queensland University of Technology

May 2007Dec 2011

Award Date: 1 Dec 2011

Master, Lancaster University

Sep 1999Sep 2000

Award Date: 1 Dec 2000

External positions

Honorary Senior Lecturer, Center for Mental Health Research; Research School of Population Health; The Australian National University; Canberra ACT Australia

Sep 2019 → …

Visiting Fellow, Research School of Management, Australian National University

Nov 2017 → …

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Research Output

Co-creation and engagement: maturing and broadening the horizon

Chen, T. & Dean, A., 2020, In : Journal of Service Theory and Practice. 30, 1, p. 1-4 4 p.

Research output: Contribution to journalEditorial

Dynamics of wellbeing co-creation: a psychological ownership perspective

Chen, T., Dodds, S., Finsterwalder, J., Witell, L., Cheung, L., Falter, M., Garry, T., Snyder, H. & McColl-Kennedy, J. R., Jun 2020, In : Journal of Service Management. p. 1-24 24 p.

Research output: Contribution to journalArticle

  • Organizing actor Engagement: A platform perspective

    Blasco-Arcas, L., Alexander, M., Sörhammar, D., Jonas, J. M., Raithel, S. & Chen, T., Sep 2020, In : Journal of Business Research. 118, p. 74-85 12 p.

    Research output: Contribution to journalArticle

  • SD logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM

    Hollebeek, L. D., Srivastava, R. K. & Chen, T., 2019, In : Journal of the Academy of Marketing Science. 47, 1, p. 161-185 25 p.

    Research output: Contribution to journalArticle

  • 130 Citations (Scopus)

    Working consumers’ psychological states in firm-hosted virtual communities

    Leo, W. W. C., Chou, C. Y. & Chen, T., 2019, In : Journal of Service Management. 30, 3, p. 302-325 24 p.

    Research output: Contribution to journalArticle

  • 1 Citation (Scopus)

    Activities

    • 1 Invited talk

    The rise of smart consuemrs

    Tom Chen (Speaker)

    3 Oct 2013

    Activity: Talk or presentationInvited talk