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Highly recommended paper award by Journal of Service Theory and Practice 2026

Prize: Honorary award

Description

This Award was given in the 14th SERVSIG Conference for the paper published in JSTP
Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services.

https://doi.org/10.1108/JSTP-10-2023-0282
Awarded date2026
Degree of recognitionInternational

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