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Author

  • Raechel Johns
2011

Technology, Trust and B2B Relationships: A Banking Perspective

Johns (nee Hughes), R., 2011, Impact of E-Business Technologies on Public and Private Organisations. Bak, O. & Stair, N. (eds.). 1 ed. Hershey, PA: IGI Global, p. 79-96 18 p.

Research output: A Conference proceeding or a Chapter in BookChapter

11 Citations (Scopus)

Relationship Marketing in a Self-Service Context: No longer applicable?

Johns (nee Hughes), R., 2012, In : Journal of Relationship Marketing. 11, 2, p. 91-115 25 p.

Research output: Contribution to journalArticle

6 Citations (Scopus)
2013

A qualitative understanding of service-dominant logic in the banking industry

JOHNS, R., 2013, Marketing Relevance : 47th Academy of Marketing Conference 2013 : Papers. Doherty, A. M. (ed.). Cardiff, Wales: University of South Wales, Vol. 1. p. 1-9 9 p.

Research output: A Conference proceeding or a Chapter in BookConference contribution

Open Access
2 Downloads (Pure)

Conceptualising social media: a new understanding of the literature through the 8Cs of social media

JOHNS, R., MUSKAT, B. & MUSKAT, M., 2013, Marketing Relevance : 47th Academy of Marketing Conference 2013 : Papers. Doherty, A. M. (ed.). Cardiff, Wales: University of South Wales, Vol. 1. p. 1-7 7 p.

Research output: A Conference proceeding or a Chapter in BookConference contribution

Open Access

Generation Y: evaluating services experiences through mobile ethnography

MUSKAT, M., MUSKAT, B., Zehrer, A. & JOHNS, R., 2013, In : Tourism Review. 68, 3, p. 55-71 17 p.

Research output: Contribution to journalArticle

Open Access
File
29 Citations (Scopus)
4 Downloads (Pure)

Mobile ethnography as an emerging research method

MUSKAT, M., MUSKAT, B., Zehrer, A. & JOHNS, R., 2013, British Academy of Management Conference Proceedings 2013. UK: British Academy of Management, p. 1-7 7 p.

Research output: A Conference proceeding or a Chapter in BookConference contribution

Open Access

Recovery from service problems : commercial use of internet banking

JOHNS, R., 2013, Marketing Relevance : 47th Academy of Marketing Conference 2013 : Papers. Doherty, A. M. (ed.). Cardiff, Wales: Unversity of South Wales, Vol. 1. p. 1-6 6 p.

Research output: A Conference proceeding or a Chapter in BookConference contribution

Open Access

The use of social media in internal marketing communication: a case study of baixing.com - an Internet Company in China

Ge, J. & JOHNS, R., 2013, Academy of Marketing Conference. Doherty, A. M. (ed.). Cardiff, Wales: University of South Wales, Vol. 1. p. 1-7 7 p.

Research output: A Conference proceeding or a Chapter in BookConference contribution

Open Access
3 Downloads (Pure)
2015

From pre-internationalization to post-internationalization: relationship marketing perspective

Khojastehpour, M. & JOHNS, R., 2015, In : Journal of Strategic Marketing. 23, 2, p. 157-174 18 p.

Research output: Contribution to journalArticle

Open Access
File
6 Citations (Scopus)
15 Downloads (Pure)
Open Access
File
5 Citations (Scopus)
28 Downloads (Pure)

The role of MNC's subsidiaries in creating multinational corporate brand

Khojastehpour, M. & JOHNS, R., 2015, In : Journal of Strategic Marketing. 23, 1, p. 1-14 14 p.

Research output: Contribution to journalArticle

1 Citation (Scopus)

Two Mums and Some Babies: Queering Motherhood

English, R., JOHNS, R. & Dwyer, A., 2015, Natal Signs: Cultural Representations of Pregnancy, Birth and Parenting. Burton, N. (ed.). Bradford West Gwillimbury, Canada: Demeter Press, p. 335-350 16 p.

Research output: A Conference proceeding or a Chapter in BookChapter

2016

Case Study 13: Wellbeing through travel: High value-low impact tourism in the developing country, Bhutan

Johns, R. & Namgyal, T., 1 Jan 2016, Services Marketing Cases in Emerging Markets: An Asian Perspective. Roy, S. K., Mutum, D. S. & Nguyen, B. (eds.). Switzerland: Springer, p. 159-168 10 p.

Research output: A Conference proceeding or a Chapter in BookChapter in text book

Inclusive by design: transformative services and sport-event accessibility

DICKSON, T., Darcy, S., JOHNS, R. & Pentifallo, C., 9 Sep 2016, In : Service Industries Journal. 36, 11-12, p. 532-555 24 p.

Research output: Contribution to journalArticle

17 Citations (Scopus)

Increasing Value of a Tangible Product through Intangible Attributes: Value Co-Creation and Brand

JOHNS, R., 2016, Gender Considerations in Online Consumption Behavior and Internet Use. English, R. & Johns, R. (eds.). Hershey, United States: IGI Global, p. 112-124 13 p. (Advances in Human and Social Aspects of Technology (AHSAT)).

Research output: A Conference proceeding or a Chapter in BookChapter

The Online Feminine Mystique: Developing a Research Agenda for Women's Use of Social Media

JOHNS, R., MACKRELL, D., DALE, N. & DEWAN, S., 2016, Gender Considerations in Online Consumption Behavior and Internet Use. English, R. & Johns, R. (eds.). United States: IGI Global, p. 1-12 12 p.

Research output: A Conference proceeding or a Chapter in BookChapter

4 Downloads (Pure)

The Web 3.0 Classroom: Implications for Collaborative Deep Learning in Marketing

JOHNS, R., 2016, Emerging Web 3.0/Semantic Web Applications in Higher Education: Growing Personalization and Wider Interconnections in Learning . Wankel, C. & Stachowicz-Stanusch, A. (eds.). Charlotte, USA: Information Age Publishing, p. 141-157 17 p. ( Research in Management Education and Development).

Research output: A Conference proceeding or a Chapter in BookChapter

1 Downloads (Pure)

Transition of self: Repositioning the celebrity brand through social media-The case of Elizabeth Gilbert

JOHNS, R. & English, R., 2016, In : Journal of Business Research. 69, 1, p. 65-72 8 p.

Research output: Contribution to journalArticle

15 Citations (Scopus)
1 Downloads (Pure)
2017

Impact of gambling warning messages on advertising perceptions

JOHNS, R., DALE, N., ALAM, L. & KEATING, B., 2017, Australia: Victorian Responsible Gambling Foundation. 73 p.

Research output: Book/ReportReports

Open Access
File
34 Downloads (Pure)
2018
5 Citations (Scopus)

Perils of speed dating: an Australian success story in Chinese outbound tourism

Lindsay, D., Kriz, A. P., Johns, R. & Keating, B. W., 3 Sep 2018, In : Journal of Policy Research in Tourism, Leisure and Events. p. 1-22 22 p.

Research output: Contribution to journalArticle

2019

#travelgram: live tourist snaps have turned solo adventures into social occasions

Walsh, M., Dale, N. F. & Johns, R., 27 Dec 2019, The Conversation, 2019, p. 1-7 7 p.

Research output: Contribution to Newspaper/Magazine/BulletinArticle

Open Access
File
9 Downloads (Pure)

Health consumers’ social media adoption behaviours: evidence from Australia

Khan, I., Saleh, A., Johns, R. & Quazi, A. M., Dec 2019, p. 1244-1244. 1 p.

Research output: Contribution to conference (non-published works)Abstract

Introducing the transformative service mediator: Value creation with vulnerable consumers

Johns, R. & Davey, J., 11 Feb 2019, In : Journal of Services Marketing. 33, 1, p. 5-15 11 p.

Research output: Contribution to journalArticle

2 Citations (Scopus)

Mediation effects of service features on rapport–dependency link in emerging market

Fatima, J. K., di Mascio, R., Johns, R. & Quazi, A., 2019, In : Journal of Service Theory and Practice. 29, 5/6, p. 639-660 22 p.

Research output: Contribution to journalArticle

1 Citation (Scopus)

M-payment adoption for bottom of pyramid segment: an empirical investigation

Hussain, M., MOLLIK, A., JOHNS, R. & Rahman, M. S., 2019, In : International Journal of Bank Marketing. 37, 1, p. 362-381 20 p.

Research output: Contribution to journalArticle

Open Access
7 Citations (Scopus)

The role of empathy in the service experience

Tan, A. H. T., Muskat, B. & Johns, R., 21 Aug 2019, In : Journal of Service Theory and Practice. 29, 2, p. 142-164 23 p.

Research output: Contribution to journalArticle

The role of health locus of control in value co-creation for standardized screening services

Davey, J., Herbst, J., Johns, R., Parkinson, J., Russell-Bennett, R. & Zainuddin, N., 17 Dec 2019, In : Journal of Service Theory and Practice. p. 1-25 25 p.

Research output: Contribution to journalArticle

Open Access
1 Citation (Scopus)

The social media tourist gaze: social media photography and its disruption at the zoo

WALSH, M., JOHNS, R. & Dale, N. F., 10 Sep 2019, In : Information Technology and Tourism. 21, 3, p. 391-412 22 p.

Research output: Contribution to journalArticle

2 Citations (Scopus)

Users' sociocultural orientation and smart systems acceptance link: Do demographics matter?

Talukder, M., Alyammahi, S., Quazi, A., Abdullah, A. & Johns, R., 2019, In : Journal of Organizational Computing and Electronic Commerce. 29, 3, p. 223-247 25 p.

Research output: Contribution to journalArticle

2 Citations (Scopus)
2020

Consumer well-being research: integrating social marketing and service research

Johns, R., 6 Jan 2020, In : Journal of Social Marketing. 10, 1, p. 125-138 14 p.

Research output: Contribution to journalArticle

Regulatory influences on CSR practices within banks in an emerging economy: Do banks merely comply?

Khan, H. Z., Bose, S. & Johns, R., Sep 2020, In : Critical Perspectives on Accounting. 71, p. 1-20 20 p., 102096.

Research output: Contribution to journalArticle

2 Citations (Scopus)