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• 2020

  Consumer well-being research: integrating social marketing and service research

  Johns, R., 6 Jan 2020, In: Journal of Social Marketing. 10, 1, p. 125-138 14 p.

  Research output: Contribution to journal › Article › peer-review

  • Social Marketing 76%
  • Marketing Research 69%
  • Marketing 64%
  • Ecosystem Services 17%
  • Profitability 14%
  2 Citations (Scopus)

• How rude is rude: an exploratory study among Australian Millennials, Generation ‘X’ and Baby Boomers mobile phone users

  Loh, J. MI., Strachan, J. & Johns, R., 12 May 2020, In: Behaviour and Information Technology. p. 1-12 12 p.

  Research output: Contribution to journal › Article › peer-review

  • Incivility 100%
  • Baby Boomers 83%
  • Cell Phone 72%
  • Mobile Phone 59%
  • Cellular telephones 56%

• Regulatory influences on CSR practices within banks in an emerging economy: Do banks merely comply?

  Khan, H. Z., Bose, S. & Johns, R., Sep 2020, In: Critical Perspectives on Accounting. 71, p. 1-20 20 p., 102096.

  Research output: Contribution to journal › Article › peer-review

  • Corporate Social Responsibility 100%
  • corporate social responsibility 80%
  • Bangladesh 61%
  • bank 61%
  • Emerging Economies 58%
  17 Citations (Scopus)

• The dynamic role of rapport on satisfaction-commitment relationship: Testing alternative models

  Fatima, J., Mascio, R., Quazi, A. M. & Johns, R., 29 Mar 2020, In: International Journal of Bank Marketing. 38, 4, p. 917-932 16 p.

  Research output: Contribution to journal › Article › peer-review

  • Relationship Commitment 100%
  • Calculative Commitment 85%
  • Alternative Models 76%
  • Normative Commitment 72%
  • Testing 62%
• 2018

  Impact of relational benefits on trust in the Asian context: Alternative model testing with satisfaction as a mediator and relationship age as a moderator

  FATIMA, J., Mascio, R. D. & JOHNS, R., 1 Jun 2018, In: Psychology and Marketing. 35, 6, p. 443-453 11 p.

  Research output: Contribution to journal › Article › peer-review

  • Relational Benefits 100%
  • Model Testing 87%
  • Mediator 70%
  • Alternative Models 69%
  • Moderator 63%
  9 Citations (Scopus)

• Perils of speed dating: an Australian success story in Chinese outbound tourism

  Lindsay, D., Kriz, A. P., Johns, R. & Keating, B. W., 3 Sep 2018, (E-pub ahead of print) In: Journal of Policy Research in Tourism, Leisure and Events. p. 1-22 22 p.

  Research output: Contribution to journal › Article › peer-review

  • firm 100%
  • tourism 95%
  • Tourism 89%
  • dating 81%
  • speed 68%
• 2017

  Impact of gambling warning messages on advertising perceptions

  JOHNS, R., DALE, N., ALAM, L. & KEATING, B., 2017, Australia: Victorian Responsible Gambling Foundation. 73 p.

  Research output: Book/Report › Reports

  Open Access

  File

  • gambling 100%
  • jurisdiction 25%
  • communication 16%
  98 Downloads (Pure)
• 2016

  Case Study 13: Wellbeing through travel: High value-low impact tourism in the developing country, Bhutan

  Johns, R. & Namgyal, T., 1 Jan 2016, Services Marketing Cases in Emerging Markets: An Asian Perspective. Roy, S. K., Mutum, D. S. & Nguyen, B. (eds.). Switzerland: Springer, p. 159-168 10 p.

  Research output: A Conference proceeding or a Chapter in Book › Chapter in text book › peer-review

  • Tourism Impacts 100%
  • Tourists 69%
  • Well-being 64%
  • Developing Countries 45%
  • Developing Nations 35%

• Inclusive by design: transformative services and sport-event accessibility

  DICKSON, T., Darcy, S., JOHNS, R. & Pentifallo, C., 9 Sep 2016, In: Service Industries Journal. 36, 11-12, p. 532-555 24 p.

  Research output: Contribution to journal › Article › peer-review

  • Sports Events 100%
  • Accessibility 85%
  • Sports 82%
  • Accessible Tourism 67%
  • Tourism 27%
  26 Citations (Scopus)

• Increasing Value of a Tangible Product through Intangible Attributes: Value Co-Creation and Brand

  JOHNS, R., 2016, Gender Considerations in Online Consumption Behavior and Internet Use. English, R. & Johns, R. (eds.). Hershey, United States: IGI Global, p. 112-124 13 p. (Advances in Human and Social Aspects of Technology (AHSAT)).

  Research output: A Conference proceeding or a Chapter in Book › Chapter

  • Intangibles 100%
  • Value Co-creation 98%
  • Social Media 24%

• The Online Feminine Mystique: Developing a Research Agenda for Women's Use of Social Media

  JOHNS, R., MACKRELL, D., DALE, N. & DEWAN, S., 2016, Gender Considerations in Online Consumption Behavior and Internet Use. English, R. & Johns, R. (eds.). United States: IGI Global, p. 1-12 12 p.

  Research output: A Conference proceeding or a Chapter in Book › Chapter

  • social media 100%
  • Internet 50%
  • literature 17%
  • career 13%
  • industry 11%
  4 Downloads (Pure)

• The Web 3.0 Classroom: Implications for Collaborative Deep Learning in Marketing

  JOHNS, R., 2016, Emerging Web 3.0/Semantic Web Applications in Higher Education: Growing Personalization and Wider Interconnections in Learning . Wankel, C. & Stachowicz-Stanusch, A. (eds.). Charlotte, USA: Information Age Publishing, p. 141-157 17 p. ( Research in Management Education and Development).

  Research output: A Conference proceeding or a Chapter in Book › Chapter › peer-review

  • Deep Learning 100%
  • Marketing 62%
  • Innovation 50%
  1 Downloads (Pure)

• Transition of self: Repositioning the celebrity brand through social media-The case of Elizabeth Gilbert

  JOHNS, R. & English, R., 2016, In: Journal of Business Research. 69, 1, p. 65-72 8 p.

  Research output: Contribution to journal › Article › peer-review

  • Celebrity 100%
  • Social Media 70%
  • Political Marketing 18%
  • Endorsements 13%
  • Limited Attention 13%
  15 Citations (Scopus)

  1 Downloads (Pure)
• 2015

  From pre-internationalization to post-internationalization: relationship marketing perspective

  Khojastehpour, M. & JOHNS, R., 2015, In: Journal of Strategic Marketing. 23, 2, p. 157-174 18 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Internationalization 100%
  • Internationalization Process 93%
  • Psychic Distance 38%
  • Market Entry 29%
  • Positioning 25%
  7 Citations (Scopus)

  35 Downloads (Pure)

• The power of celebrity: Exploring the basis for Oprah's successful endorsement of Australia as a vacation destination

  JOHNS, R., WEIR, B. & Weir, R., 2015, In: Journal of Vacation Marketing. 21, 2, p. 117-130 14 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • vacation 100%
  • Celebrity 99%
  • Endorsements 96%
  • Vacation 88%
  • tourism 73%
  7 Citations (Scopus)

  34 Downloads (Pure)

• The role of MNC's subsidiaries in creating multinational corporate brand

  Khojastehpour, M. & JOHNS, R., 2015, In: Journal of Strategic Marketing. 23, 1, p. 1-14 14 p.

  Research output: Contribution to journal › Article › peer-review

  • Corporate Brand 100%
  • Subsidiaries 91%
  • Multinationals 68%
  • Multinational Corporations 35%
  • Branding 32%
  2 Citations (Scopus)

• Two Mums and Some Babies: Queering Motherhood

  English, R., JOHNS, R. & Dwyer, A., 2015, Natal Signs: Cultural Representations of Pregnancy, Birth and Parenting. Burton, N. (ed.). Bradford West Gwillimbury, Canada: Demeter Press, p. 335-350 16 p.

  Research output: A Conference proceeding or a Chapter in Book › Chapter
• 2014

  Career development in higher education through group mentoring: A case study of desirable attributes and perceptions of a current programme

  JOHNS, R. & McNamara, J., 2014, In: Australian Journal of Career Development. 23, 2, p. 79-87 9 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Career development 100%
  • mentoring 87%
  • education 30%
  • Group 29%
  • career 15%
  6 Citations (Scopus)

  57 Downloads (Pure)

• Community change: Water management through the use of social media, the case of Australia's Murray-Darling Basin

  JOHNS, R., 2014, In: Public Relations Review. 40, 5, p. 865-867 3 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Water Management 100%
  • Water management 98%
  • Information theory 87%
  • water management 85%
  • Social Media 65%
  5 Citations (Scopus)

  14 Downloads (Pure)

• Do self-service technologies affect interfirm relationships? A B2B perspective

  JOHNS, R., 2014, In: Australasian Journal of Information Systems. 18, 3, p. 5-27 23 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Self-service Technology 100%
  • Interfirm Relationships 93%
  • Marketing Theory 56%
  • Industry 32%
  • Interpersonal Relationships 28%
  2 Citations (Scopus)

  11 Downloads (Pure)

• Internationalization and relationship marketing: an introduction

  Khojastehpour, M. & JOHNS, R., 2014, In: European Business Review. 26, 3, p. 238-253 16 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Internationalization 100%
  • Internationalization Process 31%
  13 Citations (Scopus)

  10 Downloads (Pure)

• Mothers influencing mothers : the use of virtual discussion boards and their influence on consumption

  JOHNS, R. & English, R., 2014, In: International Journal of Web Based Communities. 10, 3, p. 319-338 20 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Marketing 100%
  • influencing behavior 12%
  • reference group 10%
  • studies (academic) 9%
  • dollar 8%
  9 Citations (Scopus)

• The changing nature of B2B relationships: A self-service perspective

  JOHNS, R., 2014, Academy of Marketing Conference : Services and Custome Relationship Management. Robson, J. & Memery, J. (eds.). United Kingdom: Academy of Marketing, p. 1-11 11 p.

  Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

  Open Access

  • B2B Relationships 100%
  • Interpersonal Relationships 27%
  • Marketing Theory 26%
  • Business Relationships 24%
  • Qualitative Study 22%

• The effect of environmental CSR issues on corporate/brand reputation and corporate profitability

  Khojastehpour, M. & JOHNS, R., 2014, In: European Business Review. 26, 4, p. 330-339 10 p.

  Research output: Contribution to journal › Article › peer-review

  • Corporate Social Responsibility 100%
  • Brand Reputation 89%
  • Profitability 85%
  • Corporate Brand 83%
  • Resource Utilization 79%
  51 Citations (Scopus)

  7 Downloads (Pure)
• 2013

  A qualitative understanding of service-dominant logic in the banking industry

  JOHNS, R., 2013, Marketing Relevance : 47th Academy of Marketing Conference 2013 : Papers. Doherty, A. M. (ed.). Cardiff, Wales: University of South Wales, Vol. 1. p. 1-9 9 p.

  Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

  Open Access
  2 Downloads (Pure)

• Conceptualising social media: a new understanding of the literature through the 8Cs of social media

  JOHNS, R., MUSKAT, B. & MUSKAT, M., 2013, Marketing Relevance : 47th Academy of Marketing Conference 2013 : Papers. Doherty, A. M. (ed.). Cardiff, Wales: University of South Wales, Vol. 1. p. 1-7 7 p.

  Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

  Open Access

  • social media 100%
  • literature 51%
  • credibility 28%
  • conversation 23%
  • communication 16%

• Generation Y: evaluating services experiences through mobile ethnography

  MUSKAT, M., MUSKAT, B., Zehrer, A. & JOHNS, R., 2013, In: Tourism Review. 68, 3, p. 55-71 17 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • ethnography 100%
  • Ethnography 86%
  • Generation Y 82%
  • museum 69%
  • services 42%
  35 Citations (Scopus)

  5 Downloads (Pure)

• Mobile ethnography as an emerging research method

  MUSKAT, M., MUSKAT, B., Zehrer, A. & JOHNS, R., 2013, British Academy of Management Conference Proceedings 2013. UK: British Academy of Management, p. 1-7 7 p.

  Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

  Open Access

  • ethnography 100%
  • research method 91%
  • management 26%
  • field research 18%
  • health promotion 17%

• Recovery from service problems : commercial use of internet banking

  JOHNS, R., 2013, Marketing Relevance : 47th Academy of Marketing Conference 2013 : Papers. Doherty, A. M. (ed.). Cardiff, Wales: Unversity of South Wales, Vol. 1. p. 1-6 6 p.

  Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

  Open Access

  • Internet Banking 100%
  • Commercial Banking 15%
  • Service Delivery 11%
  • Qualitative Research 11%
  • Customer Needs 11%

• The use of social media in internal marketing communication: a case study of baixing.com - an Internet Company in China

  Ge, J. & JOHNS, R., 2013, Academy of Marketing Conference. Doherty, A. M. (ed.). Cardiff, Wales: University of South Wales, Vol. 1. p. 1-7 7 p.

  Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

  Open Access

  • social media 100%
  • marketing 80%
  • communication 59%
  • recommendation 11%
  • climate 8%
  3 Downloads (Pure)
• 2011

  Technology, Trust and B2B Relationships: A Banking Perspective

  Johns (nee Hughes), R., 2011, Impact of E-Business Technologies on Public and Private Organisations. Bak, O. & Stair, N. (eds.). 1 ed. Hershey, PA: IGI Global, p. 79-96 18 p.

  Research output: A Conference proceeding or a Chapter in Book › Chapter

  11 Citations (Scopus)