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• 2019

  The role of health locus of control in value co-creation for standardized screening services

  Davey, J., Herbst, J., Johns, R., Parkinson, J., Russell-Bennett, R. & Zainuddin, N., 17 Dec 2019, In: Journal of Service Theory and Practice. p. 1-25 25 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Locus of Control
  • Value Co-creation
  • Screening
  • Health
  • Health Services
  4 Citations (Scopus)

• The role of empathy in the service experience

  Tan, A. H. T., Muskat, B. & Johns, R., 21 Aug 2019, In: Journal of Service Theory and Practice. 29, 2, p. 142-164 23 p.

  Research output: Contribution to journal › Article › peer-review

  • Empathy
  • Staff
  • Student Perceptions
  • Multivariate Analysis of Variance
  • Multi-method
• 2020

  Regulatory influences on CSR practices within banks in an emerging economy: Do banks merely comply?

  Khan, H. Z., Bose, S. & Johns, R., Sep 2020, In: Critical Perspectives on Accounting. 71, p. 1-20 20 p., 102096.

  Research output: Contribution to journal › Article › peer-review

  • Corporate Social Responsibility
  • corporate social responsibility
  • Bangladesh
  • bank
  • Emerging Economies
  4 Citations (Scopus)
• 2019

  Users' sociocultural orientation and smart systems acceptance link: Do demographics matter?

  Talukder, M., Alyammahi, S., Quazi, A., Abdullah, A. & Johns, R., 2019, In: Journal of Organizational Computing and Electronic Commerce. 29, 3, p. 223-247 25 p.

  Research output: Contribution to journal › Article › peer-review

  • Factor analysis
  • Regression analysis
  • Health
  2 Citations (Scopus)

• M-payment adoption for bottom of pyramid segment: an empirical investigation

  Hussain, M., MOLLIK, A., JOHNS, R. & Rahman, M. S., 2019, In: International Journal of Bank Marketing. 37, 1, p. 362-381 20 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • M-Payment
  • Empirical Investigation
  • Behavioral Intention
  • Expectancy
  • Bottom of the Pyramid
  11 Citations (Scopus)
• 2016

  The Web 3.0 Classroom: Implications for Collaborative Deep Learning in Marketing

  JOHNS, R., 2016, Emerging Web 3.0/Semantic Web Applications in Higher Education: Growing Personalization and Wider Interconnections in Learning . Wankel, C. & Stachowicz-Stanusch, A. (eds.). Charlotte, USA: Information Age Publishing, p. 141-157 17 p. ( Research in Management Education and Development).

  Research output: A Conference proceeding or a Chapter in Book › Chapter › peer-review

  • Deep Learning
  • Marketing
  • Innovation
  1 Downloads (Pure)

• The Online Feminine Mystique: Developing a Research Agenda for Women's Use of Social Media

  JOHNS, R., MACKRELL, D., DALE, N. & DEWAN, S., 2016, Gender Considerations in Online Consumption Behavior and Internet Use. English, R. & Johns, R. (eds.). United States: IGI Global, p. 1-12 12 p.

  Research output: A Conference proceeding or a Chapter in Book › Chapter

  • social media
  • Internet
  • literature
  • career
  • industry
  4 Downloads (Pure)
• 2020

  Consumer well-being research: integrating social marketing and service research

  Johns, R., 6 Jan 2020, In: Journal of Social Marketing. 10, 1, p. 125-138 14 p.

  Research output: Contribution to journal › Article › peer-review

  • Social Marketing
  • Marketing Research
  • Marketing
  • Ecosystem Services
  • Profitability
  1 Citation (Scopus)
• 2016

  Inclusive by design: transformative services and sport-event accessibility

  DICKSON, T., Darcy, S., JOHNS, R. & Pentifallo, C., 9 Sep 2016, In: Service Industries Journal. 36, 11-12, p. 532-555 24 p.

  Research output: Contribution to journal › Article › peer-review

  • Sports Events
  • Accessibility
  • Sports
  • Accessible Tourism
  • Tourism
  21 Citations (Scopus)

• Increasing Value of a Tangible Product through Intangible Attributes: Value Co-Creation and Brand

  JOHNS, R., 2016, Gender Considerations in Online Consumption Behavior and Internet Use. English, R. & Johns, R. (eds.). Hershey, United States: IGI Global, p. 112-124 13 p. (Advances in Human and Social Aspects of Technology (AHSAT)).

  Research output: A Conference proceeding or a Chapter in Book › Chapter

  • Intangibles
  • Value Co-creation
  • Social Media
• 2019

  Introducing the transformative service mediator: Value creation with vulnerable consumers

  Johns, R. & Davey, J., 11 Feb 2019, In: Journal of Services Marketing. 33, 1, p. 5-15 11 p.

  Research output: Contribution to journal › Article › peer-review

  • Vulnerable Consumers
  • Mediator
  • Value Creation
  • Value Co-creation
  • Vulnerability
  5 Citations (Scopus)

• The social media tourist gaze: social media photography and its disruption at the zoo

  WALSH, M., JOHNS, R. & Dale, N. F., 10 Sep 2019, In: Information Technology and Tourism. 21, 3, p. 391-412 22 p.

  Research output: Contribution to journal › Article › peer-review

  • Photography
  • photography
  • social media
  • experience
  • Tourism
  4 Citations (Scopus)
• 2020

  How rude is rude: an exploratory study among Australian Millennials, Generation ‘X’ and Baby Boomers mobile phone users

  Loh, J. MI., Strachan, J. & Johns, R., 12 May 2020, In: Behaviour and Information Technology. p. 1-12 12 p.

  Research output: Contribution to journal › Article › peer-review

  • Incivility
  • Baby Boomers
  • Cell Phone
  • Mobile Phone
  • Cellular telephones
• 2018

  Perils of speed dating: an Australian success story in Chinese outbound tourism

  Lindsay, D., Kriz, A. P., Johns, R. & Keating, B. W., 3 Sep 2018, In: Journal of Policy Research in Tourism, Leisure and Events. p. 1-22 22 p.

  Research output: Contribution to journal › Article › peer-review

  • firm
  • tourism
  • Tourism
  • dating
  • speed
• 2016

  Case Study 13: Wellbeing through travel: High value-low impact tourism in the developing country, Bhutan

  Johns, R. & Namgyal, T., 1 Jan 2016, Services Marketing Cases in Emerging Markets: An Asian Perspective. Roy, S. K., Mutum, D. S. & Nguyen, B. (eds.). Switzerland: Springer, p. 159-168 10 p.

  Research output: A Conference proceeding or a Chapter in Book › Chapter in text book › peer-review

  • Tourism Impacts
  • Tourists
  • Well-being
  • Developing Countries
  • Developing Nations
• 2019

  #travelgram: live tourist snaps have turned solo adventures into social occasions

  Walsh, M., Dale, N. F. & Johns, R., 27 Dec 2019, The Conversation, 2019, p. 1-7 7 p.

  Research output: Contribution to Newspaper/Magazine/Bulletin › Article

  Open Access

  File

  • travel
  • social media
  • time
  9 Downloads (Pure)

• Mediation effects of service features on rapport–dependency link in emerging market

  Fatima, J. K., di Mascio, R., Johns, R. & Quazi, A., 2019, In: Journal of Service Theory and Practice. 29, 5/6, p. 639-660 22 p.

  Research output: Contribution to journal › Article › peer-review

  • Mediation Effect
  • Emerging Markets
  • Service Quality
  • Mediation
  • Structural Equation Modeling
  1 Citation (Scopus)
• 2016

  Transition of self: Repositioning the celebrity brand through social media-The case of Elizabeth Gilbert

  JOHNS, R. & English, R., 2016, In: Journal of Business Research. 69, 1, p. 65-72 8 p.

  Research output: Contribution to journal › Article › peer-review

  • Celebrity
  • Social Media
  • Political Marketing
  • Endorsements
  • Limited Attention
  15 Citations (Scopus)

  1 Downloads (Pure)
• 2018

  Impact of relational benefits on trust in the Asian context: Alternative model testing with satisfaction as a mediator and relationship age as a moderator

  FATIMA, J., Mascio, R. D. & JOHNS, R., 1 Jun 2018, In: Psychology and Marketing. 35, 6, p. 443-453 11 p.

  Research output: Contribution to journal › Article › peer-review

  • Relational Benefits
  • Model Testing
  • Mediator
  • Alternative Models
  • Moderator
  6 Citations (Scopus)
• 2019

  Health consumers’ social media adoption behaviours: evidence from Australia

  Khan, I., Saleh, A., Johns, R. & Quazi, A. M., Dec 2019, p. 1244-1244. 1 p.

  Research output: Contribution to conference (non-published works) › Abstract › peer-review

  • Consumer Health
  • Social Media
  • Media Usage
  • Self-efficacy
  • Healthcare