Abstract
| Original language | English |
|---|---|
| Title of host publication | 2013 Australia New Zealand Marketing Academy Conference (ANZMAC) |
| Editors | Rod Brodie |
| Place of Publication | Auckland |
| Publisher | Australian and New Zealand Academy of Management (ANZAM) |
| Pages | 1-7 |
| Number of pages | 7 |
| Volume | 1 |
| ISBN (Print) | 9780646563305 |
| Publication status | Published - 2013 |
| Event | Australian and New Zealand Academy of Management, ANZMAC 2013: Engineering in Our Future - Auckland, Auckland, New Zealand Duration: 1 Dec 2013 → 4 Dec 2013 |
Conference
| Conference | Australian and New Zealand Academy of Management, ANZMAC 2013 |
|---|---|
| Abbreviated title | ANZMAC 2013 |
| Country | New Zealand |
| City | Auckland |
| Period | 1/12/13 → 4/12/13 |
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A comparative study of service quality measures in conventional and islamic banking. / SALEH, Abu; QUAZI, Ali; Gaur, Sanjaya.
2013 Australia New Zealand Marketing Academy Conference (ANZMAC). ed. / Rod Brodie. Vol. 1 Auckland : Australian and New Zealand Academy of Management (ANZAM), 2013. p. 1-7.Research output: A Conference proceeding or a Chapter in Book › Conference contribution
TY - GEN
T1 - A comparative study of service quality measures in conventional and islamic banking
AU - SALEH, Abu
AU - QUAZI, Ali
AU - Gaur, Sanjaya
PY - 2013
Y1 - 2013
N2 - The research establishes an inter-link between service quality and satisfaction through the dimensions of banking services in a comparative research setting. An extended theoretical model rooted in the SERVQUAL framework has been developed and tested using quantitative technique (SEM). The data for the study were collected from sample of 225 clients from conventional banks and 229 from Islamic banks in Bangladesh. The results suggest that the quality of services provided by Islamic banking sector are superior that those of the conventional sector. The findings have important implications for the development of service management strategies for both conventional and Islamic banking sectors for present and potential clients
AB - The research establishes an inter-link between service quality and satisfaction through the dimensions of banking services in a comparative research setting. An extended theoretical model rooted in the SERVQUAL framework has been developed and tested using quantitative technique (SEM). The data for the study were collected from sample of 225 clients from conventional banks and 229 from Islamic banks in Bangladesh. The results suggest that the quality of services provided by Islamic banking sector are superior that those of the conventional sector. The findings have important implications for the development of service management strategies for both conventional and Islamic banking sectors for present and potential clients
KW - service quality
KW - conventional bank
KW - islamic bank
UR - http://pandora.nla.gov.au/pan/25410/20140311-1105/anzmac.info/conference/anzmac-2013-conference-proceedings/index.html
UR - http://pandora.nla.gov.au/pan/25410/20140311-1105/anzmac.info/conference/anzmac-2013-conference-proceedings/anzmac-2013-herdc-information/index.html
M3 - Conference contribution
SN - 9780646563305
VL - 1
SP - 1
EP - 7
BT - 2013 Australia New Zealand Marketing Academy Conference (ANZMAC)
A2 - Brodie, Rod
PB - Australian and New Zealand Academy of Management (ANZAM)
CY - Auckland
ER -