A conversational analysis model for examining aviation communication in context: part I - processes for representing data

Appropriate and effective verbal communication is essential for many areas of aviation operations. This paper is the first of two which together present a model for representing and analyzing verbal communication in detail, as it occurs in context. The model draws on methods, insights, and findings of conversation analysis, an established academic field within sociology. The model can be used whenever it is possible to make detailed transcriptions from audio and video recordings of naturally occurring aviation communication. This paper deals with representing recorded communication data, and outlines a rationale and processes for transcribing communication in micro-detail. The proposed model can be used to complement other means of examining communication for accident investigation, human factors research, and operations and training purposes