A Digital Student Journey: Supporting Students in an Age of Super Complexity

Naomi F Dale, Jennifer MI Loh, Laurie Poretti, Scott Nichols, Scott Pearsall

Research output: A Conference proceeding or a Chapter in BookChapterpeer-review


The University of Canberra (UC) is a public university located in Canberra in the Australian Capital Territory and offers both undergraduate and postgraduate courses. Although still a young university, one of its central aims is to ensure that students from diverse backgrounds, such as Indigenous; low socioeconomic status (SES); and rural, regional, and remote areas are provided with the opportunity and support to achieve their academic goals through a positive university experience. Retention, completion, and success rates among these groups of students have been traditionally low. The Digital Student Journey (DSJ), a digitized CRM platform and Adobe experience cloud, delivers a bespoke landing page for students based on data from across university information systems and provides a solution to the universal problem of disparate working groups not combining forces for greater support for students. As UC works towards becoming one of the most digitally progressive tertiary institutions in the nation, the DSJ project rollout and its expected impacts are covered in this chapter.
Original languageEnglish
Title of host publicationStudent Support Services
EditorsFernando F. Padró, Megan Kek, Henk Huijser
Place of PublicationSingapore
Number of pages18
ISBN (Electronic)9789811333644
Publication statusPublished - 21 Mar 2021


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