A hybrid plithogenic decision-making approach with quality function deployment for selecting supply chain sustainability metrics

Supply chain sustainability has become one of the most attractive decision management topics. There are many articles that have focused on this field presenting many different points of view. This research is centred on the evaluation of supply chain sustainability based on two critical dimensions. The first is the importance of evaluation metrics based on economic, environmental and social aspects, and the second is the degree of difficulty of information gathering. This paper aims to increase the accuracy of the evaluation. The proposed method is a combination of quality function deployment (QFD) with plithogenic aggregation operations. The aggregation operation is applied to aggregate: Firstly, the decision maker's opinions of requirements that are needed to evaluate the supply chain sustainability; secondly, the evaluation metrics based on the requirements; and lastly, the evaluation of information gathering difficulty. To validate the proposed model, this study presented a real world case study of Thailand's sugar industry. The results showed the most preferred and the lowest preferred metrics in order to evaluate the sustainability of the supply chain strategy.