A methodology to support the adoption of IoT innovation and its application to the Italian bank branch security context

Salvatore Ammirato, Francesco Sofo, Alberto Michele Felicetti, Cinzia Raso

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

Purpose: The paper examines the conditions under which the adoption of the Internet of Things (IoT) innovation is justified by business purposes. The purpose of this paper is to propose a methodology capable of guiding prudent and successful investment in the IoT. The paper identifies enabling conditions to maximize the success of IoT security innovation adoption projects in Italian banks. Design/methodology/approach: The methodology proposed is constructed from two key sources: first a literature review and second through impressions gleaned from an informal survey and in-depth interviews with a sample of convenience of six managers of Italian bank security systems. A key purpose of the literature review is to identify enabling conditions for a successful IT innovation adoption project which is then synthesized into an “innovation adoption model” capable of illustrating an IoT adoption decision. Second, the authors identify business process reengineering (BPR) steps required to establishing an appropriate organizational and technical framework to successfully undertake the adoption of the IoT for bank physical security purposes. The resulting methodology refers to a typical BPR project approached from an information system development perspective capable of fusing IoT services with human-based services at best performance values. Findings: The literature review and proposed BPR framework give indications of possible support for the conclusion that the banking sector is ready for the IoT innovations and transformation of traditional bank branch worksites into smart environments. The tentative nature of these findings give sufficient justification for trialing the IoT for banking physical security by introducing an Intelligent Protection System to manage security management processes. Although the authors do not generalize the findings from examining the Italian banking security system, the literature review and the paucity of studies available encourages us to investigate the use of the IoT for bank physical security more broadly. Originality/value: Adoption of the IoT represents the third wave of IT-driven competition and introduces a methodology applicable to the security domain which represents, globally, an area that is becoming a domain of major economic and social concern. The IoT adoption model proposed reflects the current state of knowledge in the field and could be extended to other organizational at-risk areas requiring continuity of highly effective protection. The authors are encouraged by the results that indicate a high likelihood of success to trial an IoT introduction to banking security.

Original languageEnglish
Pages (from-to)146-174
Number of pages29
JournalEuropean Journal of Innovation Management
Volume22
Issue number1
DOIs
Publication statusPublished - 14 Jan 2019

Fingerprint

Innovation
Reengineering
Security systems
Internet of things
Bank branches
Methodology
Industry
Information systems
Managers
Economics
Literature review

Cite this

Ammirato, Salvatore ; Sofo, Francesco ; Felicetti, Alberto Michele ; Raso, Cinzia. / A methodology to support the adoption of IoT innovation and its application to the Italian bank branch security context. In: European Journal of Innovation Management. 2019 ; Vol. 22, No. 1. pp. 146-174.
@article{0665b142ec7649f7970de9a9291bc018,
title = "A methodology to support the adoption of IoT innovation and its application to the Italian bank branch security context",
abstract = "Purpose: The paper examines the conditions under which the adoption of the Internet of Things (IoT) innovation is justified by business purposes. The purpose of this paper is to propose a methodology capable of guiding prudent and successful investment in the IoT. The paper identifies enabling conditions to maximize the success of IoT security innovation adoption projects in Italian banks. Design/methodology/approach: The methodology proposed is constructed from two key sources: first a literature review and second through impressions gleaned from an informal survey and in-depth interviews with a sample of convenience of six managers of Italian bank security systems. A key purpose of the literature review is to identify enabling conditions for a successful IT innovation adoption project which is then synthesized into an “innovation adoption model” capable of illustrating an IoT adoption decision. Second, the authors identify business process reengineering (BPR) steps required to establishing an appropriate organizational and technical framework to successfully undertake the adoption of the IoT for bank physical security purposes. The resulting methodology refers to a typical BPR project approached from an information system development perspective capable of fusing IoT services with human-based services at best performance values. Findings: The literature review and proposed BPR framework give indications of possible support for the conclusion that the banking sector is ready for the IoT innovations and transformation of traditional bank branch worksites into smart environments. The tentative nature of these findings give sufficient justification for trialing the IoT for banking physical security by introducing an Intelligent Protection System to manage security management processes. Although the authors do not generalize the findings from examining the Italian banking security system, the literature review and the paucity of studies available encourages us to investigate the use of the IoT for bank physical security more broadly. Originality/value: Adoption of the IoT represents the third wave of IT-driven competition and introduces a methodology applicable to the security domain which represents, globally, an area that is becoming a domain of major economic and social concern. The IoT adoption model proposed reflects the current state of knowledge in the field and could be extended to other organizational at-risk areas requiring continuity of highly effective protection. The authors are encouraged by the results that indicate a high likelihood of success to trial an IoT introduction to banking security.",
keywords = "Business process reengineering, Disruptive innovation, Innovation adoption model, Intelligent protection system, Operational efficiency",
author = "Salvatore Ammirato and Francesco Sofo and Felicetti, {Alberto Michele} and Cinzia Raso",
year = "2019",
month = "1",
day = "14",
doi = "10.1108/EJIM-03-2018-0058",
language = "English",
volume = "22",
pages = "146--174",
journal = "European Journal of Innovation Management",
issn = "1460-1060",
publisher = "Emerald Group Publishing Ltd.",
number = "1",

}

A methodology to support the adoption of IoT innovation and its application to the Italian bank branch security context. / Ammirato, Salvatore; Sofo, Francesco; Felicetti, Alberto Michele; Raso, Cinzia.

In: European Journal of Innovation Management, Vol. 22, No. 1, 14.01.2019, p. 146-174.

Research output: Contribution to journalArticle

TY - JOUR

T1 - A methodology to support the adoption of IoT innovation and its application to the Italian bank branch security context

AU - Ammirato, Salvatore

AU - Sofo, Francesco

AU - Felicetti, Alberto Michele

AU - Raso, Cinzia

PY - 2019/1/14

Y1 - 2019/1/14

N2 - Purpose: The paper examines the conditions under which the adoption of the Internet of Things (IoT) innovation is justified by business purposes. The purpose of this paper is to propose a methodology capable of guiding prudent and successful investment in the IoT. The paper identifies enabling conditions to maximize the success of IoT security innovation adoption projects in Italian banks. Design/methodology/approach: The methodology proposed is constructed from two key sources: first a literature review and second through impressions gleaned from an informal survey and in-depth interviews with a sample of convenience of six managers of Italian bank security systems. A key purpose of the literature review is to identify enabling conditions for a successful IT innovation adoption project which is then synthesized into an “innovation adoption model” capable of illustrating an IoT adoption decision. Second, the authors identify business process reengineering (BPR) steps required to establishing an appropriate organizational and technical framework to successfully undertake the adoption of the IoT for bank physical security purposes. The resulting methodology refers to a typical BPR project approached from an information system development perspective capable of fusing IoT services with human-based services at best performance values. Findings: The literature review and proposed BPR framework give indications of possible support for the conclusion that the banking sector is ready for the IoT innovations and transformation of traditional bank branch worksites into smart environments. The tentative nature of these findings give sufficient justification for trialing the IoT for banking physical security by introducing an Intelligent Protection System to manage security management processes. Although the authors do not generalize the findings from examining the Italian banking security system, the literature review and the paucity of studies available encourages us to investigate the use of the IoT for bank physical security more broadly. Originality/value: Adoption of the IoT represents the third wave of IT-driven competition and introduces a methodology applicable to the security domain which represents, globally, an area that is becoming a domain of major economic and social concern. The IoT adoption model proposed reflects the current state of knowledge in the field and could be extended to other organizational at-risk areas requiring continuity of highly effective protection. The authors are encouraged by the results that indicate a high likelihood of success to trial an IoT introduction to banking security.

AB - Purpose: The paper examines the conditions under which the adoption of the Internet of Things (IoT) innovation is justified by business purposes. The purpose of this paper is to propose a methodology capable of guiding prudent and successful investment in the IoT. The paper identifies enabling conditions to maximize the success of IoT security innovation adoption projects in Italian banks. Design/methodology/approach: The methodology proposed is constructed from two key sources: first a literature review and second through impressions gleaned from an informal survey and in-depth interviews with a sample of convenience of six managers of Italian bank security systems. A key purpose of the literature review is to identify enabling conditions for a successful IT innovation adoption project which is then synthesized into an “innovation adoption model” capable of illustrating an IoT adoption decision. Second, the authors identify business process reengineering (BPR) steps required to establishing an appropriate organizational and technical framework to successfully undertake the adoption of the IoT for bank physical security purposes. The resulting methodology refers to a typical BPR project approached from an information system development perspective capable of fusing IoT services with human-based services at best performance values. Findings: The literature review and proposed BPR framework give indications of possible support for the conclusion that the banking sector is ready for the IoT innovations and transformation of traditional bank branch worksites into smart environments. The tentative nature of these findings give sufficient justification for trialing the IoT for banking physical security by introducing an Intelligent Protection System to manage security management processes. Although the authors do not generalize the findings from examining the Italian banking security system, the literature review and the paucity of studies available encourages us to investigate the use of the IoT for bank physical security more broadly. Originality/value: Adoption of the IoT represents the third wave of IT-driven competition and introduces a methodology applicable to the security domain which represents, globally, an area that is becoming a domain of major economic and social concern. The IoT adoption model proposed reflects the current state of knowledge in the field and could be extended to other organizational at-risk areas requiring continuity of highly effective protection. The authors are encouraged by the results that indicate a high likelihood of success to trial an IoT introduction to banking security.

KW - Business process reengineering

KW - Disruptive innovation

KW - Innovation adoption model

KW - Intelligent protection system

KW - Operational efficiency

UR - http://www.scopus.com/inward/record.url?scp=85052586358&partnerID=8YFLogxK

U2 - 10.1108/EJIM-03-2018-0058

DO - 10.1108/EJIM-03-2018-0058

M3 - Article

VL - 22

SP - 146

EP - 174

JO - European Journal of Innovation Management

JF - European Journal of Innovation Management

SN - 1460-1060

IS - 1

ER -