A national survey of the public's views on quality in dental care

Martin Tickle, Lucy O'malley, Paul Brocklehurst, Anne Glenny, Tanya Walsh, Stephen Campbell

Research output: Contribution to journalShort survey

4 Citations (Scopus)

Abstract

Background There is a lack of evidence and poor understanding of quality measurement and improvement in dentistry. The aim of this study was to undertake a nationally representative survey of the public in England to explore their views on the meaning of quality in dentistry.

Methods A cross sectional survey of the adult population (18 years and over) of England was undertaken. A sample size of 500 was set to provide a precision to plus or minus 5% after allowing for item non-response. A quota sampling approach was used, with predetermined quotas set for sex, age, working status and tenure to ensure the sample was nationally representative. Question selection and design were informed by the literature and a series of interviews with the public. Simple content analysis was used to identify themes in the responses to open questions. Dental service use, gender, age, ethnicity and social class were recorded. Frequency distributions were computed and outputs were cross-tabulated with various population sub-group categories.

Results Five hundred and thirteen people were interviewed. Approximately 20% of patients reported that their care was suboptimal; a third thought it was poor value for money and 20% did not trust their dentist. Good interpersonal communication, politeness and being put at ease were the most important factors that elicited positive responses. Negative factors were cost of care and waiting times. In making an assessment of quality, access (40% of all responses), technical quality of care (35%), professionalism (30%), hygiene/cleanliness (30%), staff attitude (27%), pain-free treatment (23%), value for money (22%), and staff putting patients at ease (21%) all emerged as important factors.

Conclusions Quality in dentistry is multi-dimensional in nature, and includes different elements and emphases to other areas of healthcare. The results will inform the development of a measure of quality in dentistry
Original languageEnglish
Pages (from-to)1-7
Number of pages7
JournalBDJ
Volume219
Issue number3
DOIs
Publication statusPublished - 2015
Externally publishedYes

Fingerprint

Dental Care
Dentistry
England
Attitude of Health Personnel
Quality of Health Care
Quality Improvement
Dentists
Hygiene
Population Groups
Social Class
Sample Size
Tooth
Cross-Sectional Studies
Communication
Interviews
Delivery of Health Care
Costs and Cost Analysis
Surveys and Questionnaires
Population
Therapeutics

Cite this

Tickle, M., O'malley, L., Brocklehurst, P., Glenny, A., Walsh, T., & Campbell, S. (2015). A national survey of the public's views on quality in dental care. BDJ, 219(3), 1-7. https://doi.org/10.1038/sj.bdj.2015.595
Tickle, Martin ; O'malley, Lucy ; Brocklehurst, Paul ; Glenny, Anne ; Walsh, Tanya ; Campbell, Stephen. / A national survey of the public's views on quality in dental care. In: BDJ. 2015 ; Vol. 219, No. 3. pp. 1-7.
@article{010e68b6affa45cfbd6da7b08099d75d,
title = "A national survey of the public's views on quality in dental care",
abstract = "Background There is a lack of evidence and poor understanding of quality measurement and improvement in dentistry. The aim of this study was to undertake a nationally representative survey of the public in England to explore their views on the meaning of quality in dentistry.Methods A cross sectional survey of the adult population (18 years and over) of England was undertaken. A sample size of 500 was set to provide a precision to plus or minus 5{\%} after allowing for item non-response. A quota sampling approach was used, with predetermined quotas set for sex, age, working status and tenure to ensure the sample was nationally representative. Question selection and design were informed by the literature and a series of interviews with the public. Simple content analysis was used to identify themes in the responses to open questions. Dental service use, gender, age, ethnicity and social class were recorded. Frequency distributions were computed and outputs were cross-tabulated with various population sub-group categories.Results Five hundred and thirteen people were interviewed. Approximately 20{\%} of patients reported that their care was suboptimal; a third thought it was poor value for money and 20{\%} did not trust their dentist. Good interpersonal communication, politeness and being put at ease were the most important factors that elicited positive responses. Negative factors were cost of care and waiting times. In making an assessment of quality, access (40{\%} of all responses), technical quality of care (35{\%}), professionalism (30{\%}), hygiene/cleanliness (30{\%}), staff attitude (27{\%}), pain-free treatment (23{\%}), value for money (22{\%}), and staff putting patients at ease (21{\%}) all emerged as important factors.Conclusions Quality in dentistry is multi-dimensional in nature, and includes different elements and emphases to other areas of healthcare. The results will inform the development of a measure of quality in dentistry",
author = "Martin Tickle and Lucy O'malley and Paul Brocklehurst and Anne Glenny and Tanya Walsh and Stephen Campbell",
year = "2015",
doi = "10.1038/sj.bdj.2015.595",
language = "English",
volume = "219",
pages = "1--7",
journal = "British Dental Journal",
issn = "0007-0610",
publisher = "Nature Publishing Group",
number = "3",

}

Tickle, M, O'malley, L, Brocklehurst, P, Glenny, A, Walsh, T & Campbell, S 2015, 'A national survey of the public's views on quality in dental care', BDJ, vol. 219, no. 3, pp. 1-7. https://doi.org/10.1038/sj.bdj.2015.595

A national survey of the public's views on quality in dental care. / Tickle, Martin; O'malley, Lucy; Brocklehurst, Paul; Glenny, Anne; Walsh, Tanya; Campbell, Stephen.

In: BDJ, Vol. 219, No. 3, 2015, p. 1-7.

Research output: Contribution to journalShort survey

TY - JOUR

T1 - A national survey of the public's views on quality in dental care

AU - Tickle, Martin

AU - O'malley, Lucy

AU - Brocklehurst, Paul

AU - Glenny, Anne

AU - Walsh, Tanya

AU - Campbell, Stephen

PY - 2015

Y1 - 2015

N2 - Background There is a lack of evidence and poor understanding of quality measurement and improvement in dentistry. The aim of this study was to undertake a nationally representative survey of the public in England to explore their views on the meaning of quality in dentistry.Methods A cross sectional survey of the adult population (18 years and over) of England was undertaken. A sample size of 500 was set to provide a precision to plus or minus 5% after allowing for item non-response. A quota sampling approach was used, with predetermined quotas set for sex, age, working status and tenure to ensure the sample was nationally representative. Question selection and design were informed by the literature and a series of interviews with the public. Simple content analysis was used to identify themes in the responses to open questions. Dental service use, gender, age, ethnicity and social class were recorded. Frequency distributions were computed and outputs were cross-tabulated with various population sub-group categories.Results Five hundred and thirteen people were interviewed. Approximately 20% of patients reported that their care was suboptimal; a third thought it was poor value for money and 20% did not trust their dentist. Good interpersonal communication, politeness and being put at ease were the most important factors that elicited positive responses. Negative factors were cost of care and waiting times. In making an assessment of quality, access (40% of all responses), technical quality of care (35%), professionalism (30%), hygiene/cleanliness (30%), staff attitude (27%), pain-free treatment (23%), value for money (22%), and staff putting patients at ease (21%) all emerged as important factors.Conclusions Quality in dentistry is multi-dimensional in nature, and includes different elements and emphases to other areas of healthcare. The results will inform the development of a measure of quality in dentistry

AB - Background There is a lack of evidence and poor understanding of quality measurement and improvement in dentistry. The aim of this study was to undertake a nationally representative survey of the public in England to explore their views on the meaning of quality in dentistry.Methods A cross sectional survey of the adult population (18 years and over) of England was undertaken. A sample size of 500 was set to provide a precision to plus or minus 5% after allowing for item non-response. A quota sampling approach was used, with predetermined quotas set for sex, age, working status and tenure to ensure the sample was nationally representative. Question selection and design were informed by the literature and a series of interviews with the public. Simple content analysis was used to identify themes in the responses to open questions. Dental service use, gender, age, ethnicity and social class were recorded. Frequency distributions were computed and outputs were cross-tabulated with various population sub-group categories.Results Five hundred and thirteen people were interviewed. Approximately 20% of patients reported that their care was suboptimal; a third thought it was poor value for money and 20% did not trust their dentist. Good interpersonal communication, politeness and being put at ease were the most important factors that elicited positive responses. Negative factors were cost of care and waiting times. In making an assessment of quality, access (40% of all responses), technical quality of care (35%), professionalism (30%), hygiene/cleanliness (30%), staff attitude (27%), pain-free treatment (23%), value for money (22%), and staff putting patients at ease (21%) all emerged as important factors.Conclusions Quality in dentistry is multi-dimensional in nature, and includes different elements and emphases to other areas of healthcare. The results will inform the development of a measure of quality in dentistry

UR - http://www.scopus.com/inward/record.url?scp=84939484367&partnerID=8YFLogxK

UR - http://www.mendeley.com/research/national-survey-publics-views-quality-dental-care

U2 - 10.1038/sj.bdj.2015.595

DO - 10.1038/sj.bdj.2015.595

M3 - Short survey

VL - 219

SP - 1

EP - 7

JO - British Dental Journal

JF - British Dental Journal

SN - 0007-0610

IS - 3

ER -

Tickle M, O'malley L, Brocklehurst P, Glenny A, Walsh T, Campbell S. A national survey of the public's views on quality in dental care. BDJ. 2015;219(3):1-7. https://doi.org/10.1038/sj.bdj.2015.595