A Review on AI-based Modeling of Empathetic Conversational Response Generation

Xiaomeng Wang, Dharmendra Sharma, Dinesh Kumar

Research output: A Conference proceeding or a Chapter in BookConference contributionpeer-review


Empathy is a complex psychological concept consisting of affective and cognitive aspects. It plays a crucial role in human communication. Dialogue systems are designed to interact with people in natural language. Integrating empathy into dialogue systems is valuable to enhance user experience, although it is a challenging task. Existing studies in Empathetic Conversational Response Generation (ECRG) have made notable advancements. However, their focus has mainly been on specific facets of empathy, such as mimicking the user’s emotions and integrating commonsense knowledge to enhance cognitive empathy. This leaves opportunities for further exploration in areas such as enhancing self-other awareness. This paper will conduct a comprehensive review of empathy theories to bridge this gap, offering a theoretical understanding of empathy in various dimensions. Additionally, it critically reviews existing studies on ECRG, including algorithms, methods to address affective empathy and cognitive empathy, datasets, and evaluation methods. By highlighting the technical challenges and opportunities, this review provides guidance for researchers on AI research for modeling empathy in dialogue systems by investigating empathetic response generation for conversational AI modeling.
Original languageUndefined
Title of host publication2023 Asia Conference on Cognitive Engineering and Intelligent Interaction (CEII)
EditorsMing Xie, Huiyu Zhou, Xuelong Li, Chao Ma, Yougang Sun, Isao Echizen, Man-Ching Yuen, Eric Yung, Zhiquan Liu, Ruidan Su
Place of PublicationUnited States
PublisherIEEE, Institute of Electrical and Electronics Engineers
Number of pages8
ISBN (Print) 9798350306965
Publication statusPublished - 25 Apr 2024
Event2023 Asia Conference on Cognitive Engineering and Intelligent Interaction (CEII2023) - Hong Kong, Hong Kong, Hong Kong
Duration: 15 Dec 202316 Dec 2023


Conference2023 Asia Conference on Cognitive Engineering and Intelligent Interaction (CEII2023)
Abbreviated titleCEII2023
Country/TerritoryHong Kong
CityHong Kong
Internet address

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