An evaluation of neighbourhood decentralisation, part 1: customer and citizen perspectives

Presents an evaluation of a radical decentralisation initiative undertaken by the London Borough of Tower Hamlets. It considers the degree to which the initiative has improved service delivery and involved residents in decision-making. Decentralisation emerges not as a "cure-all' for the problems of local government but as presenting some advantages. A second article to be published in the next issue of the journal will examine decentralisation from the perspective of staff and councillors. -Authors