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ChatGPT and service: opportunities, challenges, and research directions
Marianna Sigala
, Keng Boon Ooi
, Garry Wei Han Tan
, Eugene Cheng Xi Aw
, Tat Huei Cham
, Yogesh K. Dwivedi
, Werner H. Kunz
, Kate Letheren
, Anubhav Mishra
,
Rebekah Russell-Bennett
, Jochen Wirtz
Canberra Business School
Research output
:
Contribution to journal
›
Article
›
peer-review
40
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Keyphrases
Service Research
100%
Chat Generative Pre-trained Transformer (ChatGPT)
100%
Service Opportunity
100%
Service Cost
15%
Service Management
15%
Digital Services
15%
Customer Experience
15%
Service Users
7%
Customer Service
7%
Value Chain
7%
Design Methodology
7%
Services Marketing
7%
Technological Progress
7%
Service Sector
7%
Effective Service
7%
Potential Loss
7%
Service Employees
7%
Traditional Services
7%
Service Organizations
7%
Service Practice
7%
Forward Thinking
7%
Service Domain
7%
Perspective Approaches
7%
Corporate Digital Responsibility
7%
Guiding Light
7%
Human Touch
7%
Service Excellence
7%
Service Journey
7%
Computer Science
Research Direction
100%
ChatGPT
100%
Research Agenda
23%
Customer Experience
15%
Digital Service
15%
Service Management
15%
Information Systems
7%
Security and Privacy
7%
Value Chain
7%
Technological Advance
7%
Negative Outcome
7%
Oriented Perspective
7%
Service Consumer
7%
Service Offering
7%
Domain Service
7%
Social Sciences
ChatGPT
100%
Services Management
15%
Value Chain
7%
Information Systems
7%
Marketing of Service
7%
Design Methodology
7%
Consumer Service
7%
Tertiary Sector
7%