Citizen perceptions of e-government in the Kurdistan Region of Iraq

Khosro AHMAD, John CAMPBELL

Research output: Contribution to journalArticle

7 Citations (Scopus)
5 Downloads (Pure)

Abstract

Despite increasing investment by governments globally, citizens in some countries are less willing to engage with e-government innovations. While previous studies have examined what might encourage citizens to adopt e-government services more broadly, further research is required to understand those factors that impede or enable e-government adoption in countries that have, or are in the process of, transitioning to democratic self-rule. This study is the first to investigate citizen attitudes to e-government adoption in the Kurdistan Region of Iraq and thus provides insight into the factors affecting the adoption of e-government within an emerging democratic state. This study also distinguishes between two types of e-government services; informational and transactional. Thus a research model with two elements is developed and tested; one for intention to use informational e-government and one for intention to use transactional e-government. Data were collected through a survey administered to university students and non-academic employees in Arbil the capital city of Kurdistan, and analysed using structural equation modelling. Perceived usefulness, social influence, trust in government and perceived risk were found to be significantly and directly associated with the intention to use both kinds of e-government services. However perceptions of ease of use, information quality and trust in the Internet were not significant.
Original languageEnglish
Pages (from-to)1-29
Number of pages29
JournalAustralasian Journal of Information Systems
Volume19
DOIs
Publication statusPublished - 2015

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Information use
Innovation
Internet
Personnel
Students
Electronic government
Iraq
Government services
Intention to use
Factors

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Citizen perceptions of e-government in the Kurdistan Region of Iraq. / AHMAD, Khosro; CAMPBELL, John.

In: Australasian Journal of Information Systems, Vol. 19, 2015, p. 1-29.

Research output: Contribution to journalArticle

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