Consumer Participation in Service Evaluation and Quality Improvement : Key Ingredients for a System to Deliver National Indicators

Karen Oakley, Gillian Malins, Louisa Riste, John Allan

Research output: Contribution to journalArticlepeer-review

3 Citations (Scopus)

Abstract

Objectives: The aim of this paper is to describe the fundamental components of a system to ensure consumer participation in mental health service evaluation and quality improvement.
Conclusions: The seven fundamental components identified provide the basis for a system to deliver national indicators for consumer participation in quality improvement under the National Health Performance domain of “responsiveness to consumers”. The MH-CoPES Framework satisfies these criteria and may be drawn upon as the basis for developing local systems for consumer participation in quality improvement within mental health services.
Original languageEnglish
Pages (from-to)493-497
Number of pages5
JournalAustralasian Psychiatry
Volume19
Issue number6
DOIs
Publication statusPublished - 1 Dec 2011
Externally publishedYes

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