Coordination of Welfare Through a Large Integrated Organization: The Australian department of human services

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Abstract

An integrated organization is one option for handling the provision of services in a welfare state. Australia’s welfare administration is centred on a mega department, the largest within the public service, with wide delivery responsibilities. Integration means that many welfare relationships are largely internalized, but this does not preclude the horizontal and vertical coordination problems of a large and complex organization, particularly where elements of the policy system extend outside. The research examines how to explain the use of an integrative form of coordination for service delivery, and how policy and implementation is coordinated.
Original languageEnglish
Pages (from-to)1002-1020
Number of pages19
JournalPublic Management Review
Volume17
Issue number7
DOIs
Publication statusPublished - 2015

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