Corporate social responsibility ombudsman: A proactive perspective

The economic development of a society largely vests on the businesses and the governments who are supposedly responsible for individuals in the society. The conduct of these actors in context is largely influenced by the regulations governing the action rather than moral duty towards autonomous individuals. Ethical CSR initiatives directed towards the society lacks the strength to penetrate the societal social fabric of unethical practices, compliance, and lack of institutional and government legitimacy and support. These issues are astute to successful CSR agendas by businesses and the governments and thus draw researchers’ attention towards strengthening the CSR agendas by proposing ombudsman system. This study specifically examines the drivers of CSR ombudsman system through the theoretical constructs and postulates the outcomes on the social fabric of the society and the nation. Based on the theoretical underpinning, the study proposes a conceptual framework which can further be tested and established through empirical research.