This paper reports an investigation and assessment of the digital information, provided via multiple channels, for the 2015 World Exposition (Expo) in Milan. Using emerging theoretical constructs in cross-channel information architecture as a lens, the researchers examined aspects of the digital information ecology that supported the Exposition event. This study focused, firstly, on how well information and its structure maintain a coherence that is useful and meaningful to its target audience across various technologies and platforms. Secondly, it attended to the means and mechanisms for moving from one information artefact to another and it comments on the ease with which global audiences traversed the multiple channels that formed the information environment of Expo 2015.
Burford, S., & Resmini, A. (2017). Cross-channel information architecture for a world exposition. International Journal of Information Management, 37(6), 547-552. https://doi.org/10.1016/j.ijinfomgt.2017.05.010