Cross-channel information architecture for a world exposition

Sally Burford, Andrea Resmini

    Research output: Contribution to journalArticlepeer-review

    14 Citations (Scopus)


    This paper reports an investigation and assessment of the digital information, provided via multiple channels, for the 2015 World Exposition (Expo) in Milan. Using emerging theoretical constructs in cross-channel information architecture as a lens, the researchers examined aspects of the digital information ecology that supported the Exposition event. This study focused, firstly, on how well information and its structure maintain a coherence that is useful and meaningful to its target audience across various technologies and platforms. Secondly, it attended to the means and mechanisms for moving from one information artefact to another and it comments on the ease with which global audiences traversed the multiple channels that formed the information environment of Expo 2015.
    Original languageEnglish
    Pages (from-to)547-552
    Number of pages6
    JournalInternational Journal of Information Management
    Issue number6
    Publication statusPublished - 1 Dec 2017


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