Customer Satisfaction Measurement for the State-Owned Banks in the Developing Countries- The Case of Bangladesh

Monir Mir, Muhammad Knondaker

    Research output: Contribution to journalArticle

    2 Downloads (Pure)
    Original languageEnglish
    Pages (from-to)153-172
    Number of pages20
    JournalJournal of Business and Policy Research
    Volume6
    Issue number2
    Publication statusPublished - 2011

    Cite this

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    title = "Customer Satisfaction Measurement for the State-Owned Banks in the Developing Countries- The Case of Bangladesh",
    keywords = "Service Quality, Customer Satisfaction",
    author = "Monir Mir and Muhammad Knondaker",
    year = "2011",
    language = "English",
    volume = "6",
    pages = "153--172",
    journal = "Journal of Business and Policy Research",
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    Customer Satisfaction Measurement for the State-Owned Banks in the Developing Countries- The Case of Bangladesh. / Mir, Monir; Knondaker, Muhammad.

    In: Journal of Business and Policy Research, Vol. 6, No. 2, 2011, p. 153-172.

    Research output: Contribution to journalArticle

    TY - JOUR

    T1 - Customer Satisfaction Measurement for the State-Owned Banks in the Developing Countries- The Case of Bangladesh

    AU - Mir, Monir

    AU - Knondaker, Muhammad

    PY - 2011

    Y1 - 2011

    KW - Service Quality

    KW - Customer Satisfaction

    UR - http://ro.uow.edu.au/commpapers/2843/

    M3 - Article

    VL - 6

    SP - 153

    EP - 172

    JO - Journal of Business and Policy Research

    JF - Journal of Business and Policy Research

    SN - 1449-387X

    IS - 2

    ER -