Customer Satisfaction Measurement for the State-Owned Banks in the Developing Countries: The Case of Bangladesh

Monir Mir, Muhammad Knondaker

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Original language	English
Pages (from-to)	153-172
Number of pages	20
Journal	Journal of Business and Policy Research
Volume	6
Issue number	2
Publication status	Published - 2011

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title = "Customer Satisfaction Measurement for the State-Owned Banks in the Developing Countries: The Case of Bangladesh",

keywords = "Service Quality, Customer Satisfaction",

author = "Monir Mir and Muhammad Knondaker",

year = "2011",

language = "English",

volume = "6",

pages = "153--172",

journal = "Journal of Business and Policy Research",

issn = "1449-387X",

number = "2",

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T1 - Customer Satisfaction Measurement for the State-Owned Banks in the Developing Countries

T2 - The Case of Bangladesh

AU - Mir, Monir

AU - Knondaker, Muhammad

PY - 2011

Y1 - 2011

KW - Service Quality

KW - Customer Satisfaction

M3 - Article

SN - 1449-387X

VL - 6

SP - 153

EP - 172

JO - Journal of Business and Policy Research

JF - Journal of Business and Policy Research

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