Customer Satisfaction Using Fuzzy Cognitive Maps

Masoud Mohammadian, Mohammad Yamin

    Research output: A Conference proceeding or a Chapter in BookConference contribution

    Abstract

    Customer Satisfaction Software Engineering Decision Making
    Original languageEnglish
    Title of host publicationProblems and Possibilities of Computational Humanities
    EditorsRene J Jorna, Kecheng Liu, Niels R Faber
    Place of PublicationNetherlands
    PublisherFryske Akademy
    Pages205-212
    Number of pages8
    ISBN (Print)9789490719005
    Publication statusPublished - 2011
    Event13th International Conference on Informatics and Semiotices in Organizations - Leeuwarden, Netherlands
    Duration: 4 Jul 20116 Jul 2011

    Conference

    Conference13th International Conference on Informatics and Semiotices in Organizations
    CountryNetherlands
    CityLeeuwarden
    Period4/07/116/07/11

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    Cite this

    Mohammadian, M., & Yamin, M. (2011). Customer Satisfaction Using Fuzzy Cognitive Maps. In R. J. Jorna, K. Liu, & N. R. Faber (Eds.), Problems and Possibilities of Computational Humanities (pp. 205-212). Netherlands: Fryske Akademy.