Delivering Optimal Health Outcomes: Making Sense Of A Business Intelligence Decision In A Notfor-Profit Organisation

Dale Mackrell

    Research output: A Conference proceeding or a Chapter in BookConference contribution

    2 Citations (Scopus)
    3 Downloads (Pure)

    Abstract

    In this paper, the researcher reports on an empirical qualitative case study which investigated the
    extant information systems (IS) in a not-for-profit (NFP) healthcare delivery organisation in
    Australia. The researcher was exploring the readiness of the organisation for business intelligence
    (BI) initiatives prior to a decision on the BI project proceeding or otherwise. Shortly after the
    completion of the case study, the executive managers of the organisation reached an unforeseen
    negative decision regarding the BI project although BI remains a strategic objective. The sensemaking
    processes associated with the decision are discussed in this paper with sense making as the
    over-arching conceptual framework. The study found that, despite some support for BI at the
    individual level, corporate memory of a recent failed IT project and lack of a committed business
    sponsor at the organisational level meant that in the quest for meaning, the decision makers had
    reverted to past patterns of sense making to reject the BI project. The contributions of the study are
    derived from utilising sense-making concepts with an industry readiness methodology. This paper
    should be of value to both academics and practitioners worldwide as they work with organisations
    especially in the NFP sector that are considering embarking on complex and innovative BI projects.
    Original languageEnglish
    Title of host publicationThe 16th Pacific-Aisa Conference on Information Systems (PACIS 2012)
    EditorsShan L. Pan, Tru H. Cao
    Place of PublicationUSA
    PublisherAssociation for Information Systems
    Pages1-15
    Number of pages15
    Publication statusPublished - 2012
    Event16th Pacific-Asia Conference on Information Systems (PACIS2 012) - Ho Chi Minh City, Ho Chi Minh City, Viet Nam
    Duration: 11 Jul 201215 Jul 2012

    Conference

    Conference16th Pacific-Asia Conference on Information Systems (PACIS2 012)
    CountryViet Nam
    CityHo Chi Minh City
    Period11/07/1215/07/12

    Fingerprint

    Business intelligence
    Sensemaking
    Profit
    Health outcomes
    Readiness
    Industry
    IT project
    Decision maker
    Conceptual framework
    Healthcare
    Methodology
    Organizational level
    Information systems
    Project business
    Managers
    Strategic objectives

    Cite this

    Mackrell, D. (2012). Delivering Optimal Health Outcomes: Making Sense Of A Business Intelligence Decision In A Notfor-Profit Organisation. In S. L. Pan, & T. H. Cao (Eds.), The 16th Pacific-Aisa Conference on Information Systems (PACIS 2012) (pp. 1-15). USA: Association for Information Systems.
    Mackrell, Dale. / Delivering Optimal Health Outcomes: Making Sense Of A Business Intelligence Decision In A Notfor-Profit Organisation. The 16th Pacific-Aisa Conference on Information Systems (PACIS 2012). editor / Shan L. Pan ; Tru H. Cao. USA : Association for Information Systems, 2012. pp. 1-15
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    title = "Delivering Optimal Health Outcomes: Making Sense Of A Business Intelligence Decision In A Notfor-Profit Organisation",
    abstract = "In this paper, the researcher reports on an empirical qualitative case study which investigated theextant information systems (IS) in a not-for-profit (NFP) healthcare delivery organisation inAustralia. The researcher was exploring the readiness of the organisation for business intelligence(BI) initiatives prior to a decision on the BI project proceeding or otherwise. Shortly after thecompletion of the case study, the executive managers of the organisation reached an unforeseennegative decision regarding the BI project although BI remains a strategic objective. The sensemakingprocesses associated with the decision are discussed in this paper with sense making as theover-arching conceptual framework. The study found that, despite some support for BI at theindividual level, corporate memory of a recent failed IT project and lack of a committed businesssponsor at the organisational level meant that in the quest for meaning, the decision makers hadreverted to past patterns of sense making to reject the BI project. The contributions of the study arederived from utilising sense-making concepts with an industry readiness methodology. This papershould be of value to both academics and practitioners worldwide as they work with organisationsespecially in the NFP sector that are considering embarking on complex and innovative BI projects.",
    author = "Dale Mackrell",
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    Mackrell, D 2012, Delivering Optimal Health Outcomes: Making Sense Of A Business Intelligence Decision In A Notfor-Profit Organisation. in SL Pan & TH Cao (eds), The 16th Pacific-Aisa Conference on Information Systems (PACIS 2012). Association for Information Systems, USA, pp. 1-15, 16th Pacific-Asia Conference on Information Systems (PACIS2 012), Ho Chi Minh City, Viet Nam, 11/07/12.

    Delivering Optimal Health Outcomes: Making Sense Of A Business Intelligence Decision In A Notfor-Profit Organisation. / Mackrell, Dale.

    The 16th Pacific-Aisa Conference on Information Systems (PACIS 2012). ed. / Shan L. Pan; Tru H. Cao. USA : Association for Information Systems, 2012. p. 1-15.

    Research output: A Conference proceeding or a Chapter in BookConference contribution

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    AB - In this paper, the researcher reports on an empirical qualitative case study which investigated theextant information systems (IS) in a not-for-profit (NFP) healthcare delivery organisation inAustralia. The researcher was exploring the readiness of the organisation for business intelligence(BI) initiatives prior to a decision on the BI project proceeding or otherwise. Shortly after thecompletion of the case study, the executive managers of the organisation reached an unforeseennegative decision regarding the BI project although BI remains a strategic objective. The sensemakingprocesses associated with the decision are discussed in this paper with sense making as theover-arching conceptual framework. The study found that, despite some support for BI at theindividual level, corporate memory of a recent failed IT project and lack of a committed businesssponsor at the organisational level meant that in the quest for meaning, the decision makers hadreverted to past patterns of sense making to reject the BI project. The contributions of the study arederived from utilising sense-making concepts with an industry readiness methodology. This papershould be of value to both academics and practitioners worldwide as they work with organisationsespecially in the NFP sector that are considering embarking on complex and innovative BI projects.

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    Mackrell D. Delivering Optimal Health Outcomes: Making Sense Of A Business Intelligence Decision In A Notfor-Profit Organisation. In Pan SL, Cao TH, editors, The 16th Pacific-Aisa Conference on Information Systems (PACIS 2012). USA: Association for Information Systems. 2012. p. 1-15