Delivering Optimal Health Outcomes: Making Sense Of A Business Intelligence Decision In A Notfor-Profit Organisation

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    In this paper, the researcher reports on an empirical qualitative case study which investigated the
    extant information systems (IS) in a not-for-profit (NFP) healthcare delivery organisation in
    Australia. The researcher was exploring the readiness of the organisation for business intelligence
    (BI) initiatives prior to a decision on the BI project proceeding or otherwise. Shortly after the
    completion of the case study, the executive managers of the organisation reached an unforeseen
    negative decision regarding the BI project although BI remains a strategic objective. The sensemaking
    processes associated with the decision are discussed in this paper with sense making as the
    over-arching conceptual framework. The study found that, despite some support for BI at the
    individual level, corporate memory of a recent failed IT project and lack of a committed business
    sponsor at the organisational level meant that in the quest for meaning, the decision makers had
    reverted to past patterns of sense making to reject the BI project. The contributions of the study are
    derived from utilising sense-making concepts with an industry readiness methodology. This paper
    should be of value to both academics and practitioners worldwide as they work with organisations
    especially in the NFP sector that are considering embarking on complex and innovative BI projects.
    Original languageEnglish
    Title of host publicationThe 16th Pacific-Aisa Conference on Information Systems (PACIS 2012)
    EditorsShan L. Pan, Tru H. Cao
    Place of PublicationUSA
    PublisherAssociation for Information Systems
    Number of pages15
    Publication statusPublished - 2012
    Event16th Pacific-Asia Conference on Information Systems (PACIS2 012) - Ho Chi Minh City, Ho Chi Minh City, Viet Nam
    Duration: 11 Jul 201215 Jul 2012


    Conference16th Pacific-Asia Conference on Information Systems (PACIS2 012)
    Country/TerritoryViet Nam
    CityHo Chi Minh City


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