Designing context-specific service systems: applying pattern design principles to service design

Byron KEATING, Robert FITZGERALD, Stephen BARRASS

Research output: A Conference proceeding or a Chapter in BookConference contribution

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Abstract

This study develops and tests a new pattern language development process for the design of culturally sensitive user interfaces. Drawing on the pattern approach within the human-computer interface literature, we propose a distinctive set of procedures thataim to: (1) improve the validity of patterns; (2) improve the organisation of pattern languages; and (3) integrate stakeholder values into the interface design process. As a proof of concept, we will test our approach in the cultural services setting using data from a sample of gallery visitors.
Original languageEnglish
Title of host publicationProceedings of the 1st Cambridge Academic Design Management Conference
Editors Best, Kathryn, Bruce, Margaret, Buijs, Jan, Cooper, Rachel, Gemser, Gerda.
Place of PublicationUnited Kingdom
PublisherCambridge University Press
Pages1-12
Number of pages12
Publication statusPublished - 2011
EventCambridge Academic Design Management Conference - Cambridge, Cambridge, United Kingdom
Duration: 7 Sep 20118 Sep 2011

Conference

ConferenceCambridge Academic Design Management Conference
CountryUnited Kingdom
CityCambridge
Period7/09/118/09/11

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    KEATING, B., FITZGERALD, R., & BARRASS, S. (2011). Designing context-specific service systems: applying pattern design principles to service design. In Best, Kathryn, Bruce, Margaret, Buijs, Jan, Cooper, Rachel, Gemser, & Gerda. (Eds.), Proceedings of the 1st Cambridge Academic Design Management Conference (pp. 1-12). Cambridge University Press.