Designing context-specific service systems: applying pattern design principles to service design

Byron KEATING; Robert FITZGERALD; Stephen BARRASS

Designing context-specific service systems: applying pattern design principles to service design

Byron KEATING, Robert FITZGERALD, Stephen BARRASS

Canberra Business School

Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

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Abstract

This study develops and tests a new pattern language development process for the design of culturally sensitive user interfaces. Drawing on the pattern approach within the human-computer interface literature, we propose a distinctive set of procedures thataim to: (1) improve the validity of patterns; (2) improve the organisation of pattern languages; and (3) integrate stakeholder values into the interface design process. As a proof of concept, we will test our approach in the cultural services setting using data from a sample of gallery visitors.

Original language	English
Title of host publication	Proceedings of the 1st Cambridge Academic Design Management Conference
Editors	Best, Kathryn, Bruce, Margaret, Buijs, Jan, Cooper, Rachel, Gemser, Gerda.
Place of Publication	United Kingdom
Publisher	Cambridge University Press
Pages	1-12
Number of pages	12
Publication status	Published - 2011
Event	Cambridge Academic Design Management Conference - Cambridge, Cambridge, United Kingdom Duration: 7 Sept 2011 → 8 Sept 2011

Conference

Conference	Cambridge Academic Design Management Conference
Country/Territory	United Kingdom
City	Cambridge
Period	7/09/11 → 8/09/11

Access to Document

https://www.ifm.eng.cam.ac.uk/uploads/Resources/Reports/CADMC_2012_Proceedings__web.pdf#page=97

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KEATING, B., FITZGERALD, R., & BARRASS, S. (2011). Designing context-specific service systems: applying pattern design principles to service design. In Best, Kathryn, Bruce, Margaret, Buijs, Jan, Cooper, Rachel, Gemser, & Gerda. (Eds.), Proceedings of the 1st Cambridge Academic Design Management Conference (pp. 1-12). Cambridge University Press. https://www.ifm.eng.cam.ac.uk/uploads/Resources/Reports/CADMC_2012_Proceedings__web.pdf#page=97

KEATING, Byron ; FITZGERALD, Robert ; BARRASS, Stephen. / Designing context-specific service systems: applying pattern design principles to service design. Proceedings of the 1st Cambridge Academic Design Management Conference. editor / Best ; Kathryn ; Bruce ; Margaret ; Buijs ; Jan ; Cooper ; Rachel ; Gemser ; Gerda. United Kingdom : Cambridge University Press, 2011. pp. 1-12

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abstract = "This study develops and tests a new pattern language development process for the design of culturally sensitive user interfaces. Drawing on the pattern approach within the human-computer interface literature, we propose a distinctive set of procedures thataim to: (1) improve the validity of patterns; (2) improve the organisation of pattern languages; and (3) integrate stakeholder values into the interface design process. As a proof of concept, we will test our approach in the cultural services setting using data from a sample of gallery visitors.",

author = "Byron KEATING and Robert FITZGERALD and Stephen BARRASS",

year = "2011",

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editor = "Best and Kathryn and Bruce and Margaret and Buijs and Jan and Cooper and Rachel and Gemser and Gerda.",

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KEATING, B, FITZGERALD, R & BARRASS, S 2011, Designing context-specific service systems: applying pattern design principles to service design. in Best, Kathryn, Bruce, Margaret, Buijs, Jan, Cooper, Rachel, Gemser & Gerda. (eds), Proceedings of the 1st Cambridge Academic Design Management Conference. Cambridge University Press, United Kingdom, pp. 1-12, Cambridge Academic Design Management Conference, Cambridge, United Kingdom, 7/09/11. <https://www.ifm.eng.cam.ac.uk/uploads/Resources/Reports/CADMC_2012_Proceedings__web.pdf#page=97>

Designing context-specific service systems: applying pattern design principles to service design. / KEATING, Byron; FITZGERALD, Robert; BARRASS, Stephen.
Proceedings of the 1st Cambridge Academic Design Management Conference. ed. / Best; Kathryn; Bruce; Margaret; Buijs; Jan; Cooper; Rachel; Gemser; Gerda. United Kingdom: Cambridge University Press, 2011. p. 1-12.

Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

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AU - FITZGERALD, Robert

AU - BARRASS, Stephen

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N2 - This study develops and tests a new pattern language development process for the design of culturally sensitive user interfaces. Drawing on the pattern approach within the human-computer interface literature, we propose a distinctive set of procedures thataim to: (1) improve the validity of patterns; (2) improve the organisation of pattern languages; and (3) integrate stakeholder values into the interface design process. As a proof of concept, we will test our approach in the cultural services setting using data from a sample of gallery visitors.

AB - This study develops and tests a new pattern language development process for the design of culturally sensitive user interfaces. Drawing on the pattern approach within the human-computer interface literature, we propose a distinctive set of procedures thataim to: (1) improve the validity of patterns; (2) improve the organisation of pattern languages; and (3) integrate stakeholder values into the interface design process. As a proof of concept, we will test our approach in the cultural services setting using data from a sample of gallery visitors.

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BT - Proceedings of the 1st Cambridge Academic Design Management Conference

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PB - Cambridge University Press

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T2 - Cambridge Academic Design Management Conference

Y2 - 7 September 2011 through 8 September 2011

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Designing context-specific service systems: applying pattern design principles to service design

Abstract

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