Developing Mental Models and New Work Practices: an Evaluation of a State-of-the-Art Commercial Speech Recognition System

Penelope Collings; Max Wagner; David Walker

Developing Mental Models and New Work Practices: an Evaluation of a State-of-the-Art Commercial Speech Recognition System

Penelope Collings, Max Wagner, David Walker

Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

Abstract

This paper presents an evaluation of an off-the-shelf commercial speech recognition system. It focuses particularly on two problems. The first problem is how to develop a robust mental model of continuous speech recognition and its use in document preparation. The second is how to learn relevant new work practices in this context. The paper identifies such new work practices and discusses issues that confuse users and hinder their development of a robust mental model. It also suggests how documentation and training might address these matters.

Original language	English
Title of host publication	Proceedings of the HF2002 Human Factors Conference
Subtitle of host publication	Design for the Whole Person - Integrating Physical, Cognitive and Social Aspects : A Joint Conference of the Ergonomics Society of Australia (ESA) and the Computer Human Interaction Special Interest Group (CHISIG)
Editors	Frank Vetere, Lorraine Johnston, Ros Kushinsky
Place of Publication	Australia
Publisher	Swinburne University of Technology
Pages	1-8
Number of pages	8
ISBN (Print)	9780855907895
Publication status	Published - 2002
Event	HF2002 Human Factors Conference - Melbourne, Australia Duration: 25 Nov 2002 → 27 Nov 2002

Conference

Conference	HF2002 Human Factors Conference
Country/Territory	Australia
City	Melbourne
Period	25/11/02 → 27/11/02

Access to Document

https://pdfs.semanticscholar.org/2d39/90edbf75c3f7985ee7f8c2c5b668dccf4c0d.pdf?_ga=2.148537527.1821981870.1579580108-1618588036.1565662314

Cite this

Collings, P., Wagner, M., & Walker, D. (2002). Developing Mental Models and New Work Practices: an Evaluation of a State-of-the-Art Commercial Speech Recognition System. In F. Vetere, L. Johnston, & R. Kushinsky (Eds.), Proceedings of the HF2002 Human Factors Conference: Design for the Whole Person - Integrating Physical, Cognitive and Social Aspects : A Joint Conference of the Ergonomics Society of Australia (ESA) and the Computer Human Interaction Special Interest Group (CHISIG) (pp. 1-8). Swinburne University of Technology. https://pdfs.semanticscholar.org/2d39/90edbf75c3f7985ee7f8c2c5b668dccf4c0d.pdf?_ga=2.148537527.1821981870.1579580108-1618588036.1565662314

Collings, Penelope ; Wagner, Max ; Walker, David. / Developing Mental Models and New Work Practices: an Evaluation of a State-of-the-Art Commercial Speech Recognition System. Proceedings of the HF2002 Human Factors Conference: Design for the Whole Person - Integrating Physical, Cognitive and Social Aspects : A Joint Conference of the Ergonomics Society of Australia (ESA) and the Computer Human Interaction Special Interest Group (CHISIG) . editor / Frank Vetere ; Lorraine Johnston ; Ros Kushinsky. Australia : Swinburne University of Technology, 2002. pp. 1-8

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title = "Developing Mental Models and New Work Practices: an Evaluation of a State-of-the-Art Commercial Speech Recognition System",

abstract = "This paper presents an evaluation of an off-the-shelf commercial speech recognition system. It focuses particularly on two problems. The first problem is how to develop a robust mental model of continuous speech recognition and its use in document preparation. The second is how to learn relevant new work practices in this context. The paper identifies such new work practices and discusses issues that confuse users and hinder their development of a robust mental model. It also suggests how documentation and training might address these matters.",

author = "Penelope Collings and Max Wagner and David Walker",

year = "2002",

language = "English",

isbn = "9780855907895",

pages = "1--8",

editor = "Frank Vetere and Lorraine Johnston and Ros Kushinsky",

booktitle = "Proceedings of the HF2002 Human Factors Conference",

publisher = "Swinburne University of Technology",

note = "HF2002 Human Factors Conference ; Conference date: 25-11-2002 Through 27-11-2002",

}

Collings, P, Wagner, M & Walker, D 2002, Developing Mental Models and New Work Practices: an Evaluation of a State-of-the-Art Commercial Speech Recognition System. in F Vetere, L Johnston & R Kushinsky (eds), Proceedings of the HF2002 Human Factors Conference: Design for the Whole Person - Integrating Physical, Cognitive and Social Aspects : A Joint Conference of the Ergonomics Society of Australia (ESA) and the Computer Human Interaction Special Interest Group (CHISIG) . Swinburne University of Technology, Australia, pp. 1-8, HF2002 Human Factors Conference, Melbourne, Australia, 25/11/02. <https://pdfs.semanticscholar.org/2d39/90edbf75c3f7985ee7f8c2c5b668dccf4c0d.pdf?_ga=2.148537527.1821981870.1579580108-1618588036.1565662314>

Developing Mental Models and New Work Practices: an Evaluation of a State-of-the-Art Commercial Speech Recognition System. / Collings, Penelope; Wagner, Max; Walker, David.

Proceedings of the HF2002 Human Factors Conference: Design for the Whole Person - Integrating Physical, Cognitive and Social Aspects : A Joint Conference of the Ergonomics Society of Australia (ESA) and the Computer Human Interaction Special Interest Group (CHISIG) . ed. / Frank Vetere; Lorraine Johnston; Ros Kushinsky. Australia : Swinburne University of Technology, 2002. p. 1-8.

Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

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T1 - Developing Mental Models and New Work Practices: an Evaluation of a State-of-the-Art Commercial Speech Recognition System

AU - Collings, Penelope

AU - Wagner, Max

AU - Walker, David

PY - 2002

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N2 - This paper presents an evaluation of an off-the-shelf commercial speech recognition system. It focuses particularly on two problems. The first problem is how to develop a robust mental model of continuous speech recognition and its use in document preparation. The second is how to learn relevant new work practices in this context. The paper identifies such new work practices and discusses issues that confuse users and hinder their development of a robust mental model. It also suggests how documentation and training might address these matters.

AB - This paper presents an evaluation of an off-the-shelf commercial speech recognition system. It focuses particularly on two problems. The first problem is how to develop a robust mental model of continuous speech recognition and its use in document preparation. The second is how to learn relevant new work practices in this context. The paper identifies such new work practices and discusses issues that confuse users and hinder their development of a robust mental model. It also suggests how documentation and training might address these matters.

M3 - Conference contribution

SN - 9780855907895

SP - 1

EP - 8

BT - Proceedings of the HF2002 Human Factors Conference

A2 - Vetere, Frank

A2 - Johnston, Lorraine

A2 - Kushinsky, Ros

PB - Swinburne University of Technology

CY - Australia

T2 - HF2002 Human Factors Conference

Y2 - 25 November 2002 through 27 November 2002

ER -

Collings P, Wagner M, Walker D. Developing Mental Models and New Work Practices: an Evaluation of a State-of-the-Art Commercial Speech Recognition System. In Vetere F, Johnston L, Kushinsky R, editors, Proceedings of the HF2002 Human Factors Conference: Design for the Whole Person - Integrating Physical, Cognitive and Social Aspects : A Joint Conference of the Ergonomics Society of Australia (ESA) and the Computer Human Interaction Special Interest Group (CHISIG) . Australia: Swinburne University of Technology. 2002. p. 1-8

Developing Mental Models and New Work Practices: an Evaluation of a State-of-the-Art Commercial Speech Recognition System

Abstract

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