This paper presents an evaluation of an off-the-shelf commercial speech recognition system. It focuses particularly on two problems. The first problem is how to develop a robust mental model of continuous speech recognition and its use in document preparation. The second is how to learn relevant new work practices in this context. The paper identifies such new work practices and discusses issues that confuse users and hinder their development of a robust mental model. It also suggests how documentation and training might address these matters.
|Title of host publication||Proceedings of the HF2002 Human Factors Conference|
|Subtitle of host publication||Design for the Whole Person - Integrating Physical, Cognitive and Social Aspects : A Joint Conference of the Ergonomics Society of Australia (ESA) and the Computer Human Interaction Special Interest Group (CHISIG)|
|Editors||Frank Vetere, Lorraine Johnston, Ros Kushinsky|
|Place of Publication||Australia|
|Publisher||Swinburne University of Technology|
|Number of pages||8|
|Publication status||Published - 2002|
|Event||HF2002 Human Factors Conference - Melbourne, Australia|
Duration: 25 Nov 2002 → 27 Nov 2002
|Conference||HF2002 Human Factors Conference|
|Period||25/11/02 → 27/11/02|
Collings, P., Wagner, M., & Walker, D. (2002). Developing Mental Models and New Work Practices: an Evaluation of a State-of-the-Art Commercial Speech Recognition System. In F. Vetere, L. Johnston, & R. Kushinsky (Eds.), Proceedings of the HF2002 Human Factors Conference: Design for the Whole Person - Integrating Physical, Cognitive and Social Aspects : A Joint Conference of the Ergonomics Society of Australia (ESA) and the Computer Human Interaction Special Interest Group (CHISIG) (pp. 1-8). Australia: Swinburne University of Technology.