Developing Mental Models and New Work Practices: an Evaluation of a State-of-the-Art Commercial Speech Recognition System

Penelope Collings, Max Wagner, David Walker

    Research output: A Conference proceeding or a Chapter in BookConference contribution

    Abstract

    This paper presents an evaluation of an off-the-shelf commercial speech recognition system. It focuses particularly on two problems. The first problem is how to develop a robust mental model of continuous speech recognition and its use in document preparation. The second is how to learn relevant new work practices in this context. The paper identifies such new work practices and discusses issues that confuse users and hinder their development of a robust mental model. It also suggests how documentation and training might address these matters.
    Original languageEnglish
    Title of host publicationProceedings of the HF2002 Human Factors Conference
    Subtitle of host publicationDesign for the Whole Person - Integrating Physical, Cognitive and Social Aspects : A Joint Conference of the Ergonomics Society of Australia (ESA) and the Computer Human Interaction Special Interest Group (CHISIG)
    EditorsFrank Vetere, Lorraine Johnston, Ros Kushinsky
    Place of PublicationAustralia
    PublisherSwinburne University of Technology
    Number of pages8
    ISBN (Print)9780855907895
    Publication statusPublished - 2002
    EventHF2002 Human Factors Conference - Melbourne, Australia
    Duration: 25 Nov 200227 Nov 2002

    Conference

    ConferenceHF2002 Human Factors Conference
    CountryAustralia
    CityMelbourne
    Period25/11/0227/11/02

    Cite this

    Collings, P., Wagner, M., & Walker, D. (2002). Developing Mental Models and New Work Practices: an Evaluation of a State-of-the-Art Commercial Speech Recognition System. In F. Vetere, L. Johnston, & R. Kushinsky (Eds.), Proceedings of the HF2002 Human Factors Conference: Design for the Whole Person - Integrating Physical, Cognitive and Social Aspects : A Joint Conference of the Ergonomics Society of Australia (ESA) and the Computer Human Interaction Special Interest Group (CHISIG) Australia: Swinburne University of Technology.
    Collings, Penelope ; Wagner, Max ; Walker, David. / Developing Mental Models and New Work Practices: an Evaluation of a State-of-the-Art Commercial Speech Recognition System. Proceedings of the HF2002 Human Factors Conference: Design for the Whole Person - Integrating Physical, Cognitive and Social Aspects : A Joint Conference of the Ergonomics Society of Australia (ESA) and the Computer Human Interaction Special Interest Group (CHISIG) . editor / Frank Vetere ; Lorraine Johnston ; Ros Kushinsky. Australia : Swinburne University of Technology, 2002.
    @inproceedings{3e3d5eb6345e4dd0b0953b4c39893208,
    title = "Developing Mental Models and New Work Practices: an Evaluation of a State-of-the-Art Commercial Speech Recognition System",
    abstract = "This paper presents an evaluation of an off-the-shelf commercial speech recognition system. It focuses particularly on two problems. The first problem is how to develop a robust mental model of continuous speech recognition and its use in document preparation. The second is how to learn relevant new work practices in this context. The paper identifies such new work practices and discusses issues that confuse users and hinder their development of a robust mental model. It also suggests how documentation and training might address these matters.",
    author = "Penelope Collings and Max Wagner and David Walker",
    year = "2002",
    language = "English",
    isbn = "9780855907895",
    editor = "Frank Vetere and Lorraine Johnston and Ros Kushinsky",
    booktitle = "Proceedings of the HF2002 Human Factors Conference",
    publisher = "Swinburne University of Technology",

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    Collings, P, Wagner, M & Walker, D 2002, Developing Mental Models and New Work Practices: an Evaluation of a State-of-the-Art Commercial Speech Recognition System. in F Vetere, L Johnston & R Kushinsky (eds), Proceedings of the HF2002 Human Factors Conference: Design for the Whole Person - Integrating Physical, Cognitive and Social Aspects : A Joint Conference of the Ergonomics Society of Australia (ESA) and the Computer Human Interaction Special Interest Group (CHISIG) . Swinburne University of Technology, Australia, HF2002 Human Factors Conference, Melbourne, Australia, 25/11/02.

    Developing Mental Models and New Work Practices: an Evaluation of a State-of-the-Art Commercial Speech Recognition System. / Collings, Penelope; Wagner, Max; Walker, David.

    Proceedings of the HF2002 Human Factors Conference: Design for the Whole Person - Integrating Physical, Cognitive and Social Aspects : A Joint Conference of the Ergonomics Society of Australia (ESA) and the Computer Human Interaction Special Interest Group (CHISIG) . ed. / Frank Vetere; Lorraine Johnston; Ros Kushinsky. Australia : Swinburne University of Technology, 2002.

    Research output: A Conference proceeding or a Chapter in BookConference contribution

    TY - GEN

    T1 - Developing Mental Models and New Work Practices: an Evaluation of a State-of-the-Art Commercial Speech Recognition System

    AU - Collings, Penelope

    AU - Wagner, Max

    AU - Walker, David

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    Y1 - 2002

    N2 - This paper presents an evaluation of an off-the-shelf commercial speech recognition system. It focuses particularly on two problems. The first problem is how to develop a robust mental model of continuous speech recognition and its use in document preparation. The second is how to learn relevant new work practices in this context. The paper identifies such new work practices and discusses issues that confuse users and hinder their development of a robust mental model. It also suggests how documentation and training might address these matters.

    AB - This paper presents an evaluation of an off-the-shelf commercial speech recognition system. It focuses particularly on two problems. The first problem is how to develop a robust mental model of continuous speech recognition and its use in document preparation. The second is how to learn relevant new work practices in this context. The paper identifies such new work practices and discusses issues that confuse users and hinder their development of a robust mental model. It also suggests how documentation and training might address these matters.

    M3 - Conference contribution

    SN - 9780855907895

    BT - Proceedings of the HF2002 Human Factors Conference

    A2 - Vetere, Frank

    A2 - Johnston, Lorraine

    A2 - Kushinsky, Ros

    PB - Swinburne University of Technology

    CY - Australia

    ER -

    Collings P, Wagner M, Walker D. Developing Mental Models and New Work Practices: an Evaluation of a State-of-the-Art Commercial Speech Recognition System. In Vetere F, Johnston L, Kushinsky R, editors, Proceedings of the HF2002 Human Factors Conference: Design for the Whole Person - Integrating Physical, Cognitive and Social Aspects : A Joint Conference of the Ergonomics Society of Australia (ESA) and the Computer Human Interaction Special Interest Group (CHISIG) . Australia: Swinburne University of Technology. 2002