Differentiating between service quality and relationship quality in cyberspace

Byron Keating, Robert Rugimbana, Ali Quazi

Research output: Contribution to journalArticle

70 Citations (Scopus)
Original languageEnglish
Pages (from-to)217-232
Number of pages16
JournalJournal of Service Theory and Practice
Volume13
Issue number3
Publication statusPublished - 2003
Externally publishedYes

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