Differentiating between service quality and relationship quality in cyberspace

Byron Keating, Robert Rugimbana, Ali Quazi

Research output: Contribution to journalArticle

68 Citations (Scopus)
Original languageEnglish
Pages (from-to)217-232
Number of pages16
JournalJournal of Service Theory and Practice
Volume13
Issue number3
Publication statusPublished - 2003
Externally publishedYes

Cite this

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title = "Differentiating between service quality and relationship quality in cyberspace",
author = "Byron Keating and Robert Rugimbana and Ali Quazi",
year = "2003",
language = "English",
volume = "13",
pages = "217--232",
journal = "Journal of Service Theory and Practice",
issn = "0960-4529",
publisher = "Emerald Group Publishing Ltd.",
number = "3",

}

Differentiating between service quality and relationship quality in cyberspace. / Keating, Byron; Rugimbana, Robert; Quazi, Ali.

In: Journal of Service Theory and Practice, Vol. 13, No. 3, 2003, p. 217-232.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Differentiating between service quality and relationship quality in cyberspace

AU - Keating, Byron

AU - Rugimbana, Robert

AU - Quazi, Ali

PY - 2003

Y1 - 2003

M3 - Article

VL - 13

SP - 217

EP - 232

JO - Journal of Service Theory and Practice

JF - Journal of Service Theory and Practice

SN - 0960-4529

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