Differentiating between service quality and relationship quality in cyberspace

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	217-232
Number of pages	16
Journal	Journal of Service Theory and Practice
Volume	13
Issue number	3
Publication status	Published - 2003
Externally published	Yes

Cite this

@article{de04f8d7eb0248ffa7412c19066ee6d2,

title = "Differentiating between service quality and relationship quality in cyberspace",

author = "Byron Keating and Robert Rugimbana and Ali Quazi",

year = "2003",

language = "English",

volume = "13",

pages = "217--232",

journal = "Journal of Service Theory and Practice",

issn = "0960-4529",

publisher = "Emerald",

number = "3",

}