This chapter provides an assessment of the impact of digitisation on public service production under the Turnbull-Morrison administration. It draws on the findings from a survey of digital thought-leaders working at the heart of the change process, conducted in 2016 and 2019. Three stages of research informed this task. First, at the exploratory stage, we co-designed and processed an online survey of the perceptions of digital thought-leaders regarding the critical challenges of digitisation. Second, we used the findings from the scoping survey to shape the questions for a representative sample of 42 elite interviews that were conducted with senior members of the Australian Public Service (APS) and special advisers on digital change. Then, in February and March 2019, we reinterviewed 10 of the key protagonists to further evaluate the pattern of change.
|Title of host publication||From Turnbull to Morrison|
|Subtitle of host publication||The Trust Divide|
|Editors||Mark Evans, Michelle Grattan, Brendan McCaffrie|
|Place of Publication||Carlton, Australia|
|Publisher||Melbourne University Press|
|Number of pages||17|
|Publication status||Published - 2019|