Digital Workplace Components and their Value in Emergency Services Presenter Information

The digital workplace, which is characterized by its components - physical space, technology, and people, plays a significant role in the digital transformation of organizations. The purpose of this study is to identify the components of a digital workplace in a community-based emergency service organization and to understand its value to various stakeholders. Most existing studies in emergency services discuss general benefits without relating them to specific components of the digital workplace or their specific value for stakeholders. This study is based on data collected from the New South Wales – Rural Fire Services (NSW-RFS) and uses the case study methodology. As a result of our analysis, we identify three values (social, emotional, and functional) eventuating from the digital workplace components in a community-based emergency service organization. The physical space component of the digital workplace generates social value, the technology component generates functional, social, and emotional values, and the people component generates mainly functional value for stakeholders. It was evident that technology provides all three types of values for stakeholders when compared with the other two components of digital workplace. Theoretical and practical implications are discussed.