Do fellow-feelings and organisational harmony matter for logistic firms?

Jashim Khan, Gary Rivers, Sonjaya S. Gaur, Ali Quazi, Na Zuo, Sunil D. Bhatia

Research output: Contribution to journalArticle

Abstract

Purpose: The purpose of this paper is to explore the mediating role of organisational harmony and fellow-feelings in the relationship between intelligence generations, dissemination and implementation on business performance and explain how market orientation impacts certain aspects of organisational behaviour which in turn lead to the performance of service firms.

Design/methodology/approach: The data set comprises 108 responses of senior managers within the logistics sector. The multi-level sequential mediation path analysis is used to examine the above mediating role.

Findings: Results indicate that intelligence dissemination (ID), response implementation (RI) and business performance relationship is significantly mediated via fellow-feelings and organisational harmony. However, the relationship between dissemination, implementation and overall business performance is mostly mediated by fellow-feelings and followed by organisational harmony. Furthermore, when overall market orientation (intelligence generation, dissemination and RI) is used as a determinant of business performance, organsiational harmony emerged as the most significant contributor to organsiational performance.

Practical implications: Managers are urged to focus on building fellow-feelings among their employees, resulting in a harmonious work environment between functional units and market orientation organisation wide.

Originality/value: Compared to previous research, this is one of the first attempts to develop an understanding of fellow-feelings, contributing to organsiational harmony resulting market orientation and, hence, business performance. Market orientation conceptualisations lump intelligence generation, dissemination and RI of business activities together but do not explain how market orientation impacts fellow-feelings and organisational harmony which in turn leads to performance. The authors specifically address this important lacuna in our conceptualisation and propose that ID and RI lead to fellow-feelings within functional departments and results in organisational harmony.

Original languageEnglish
Pages (from-to)1319-1346
Number of pages28
JournalAsia Pacific Journal of Marketing and Logistics
Volume30
Issue number5
DOIs
Publication statusPublished - 12 Nov 2018

Fingerprint

Harmony
Logistics
Market orientation
Dissemination
Business performance
Conceptualization
Service firms
Senior managers
Work environment
Design methodology
Employees
Business activity
Path analysis
Mediation
Organizational behaviour
Managers

Cite this

Khan, Jashim ; Rivers, Gary ; Gaur, Sonjaya S. ; Quazi, Ali ; Zuo, Na ; Bhatia, Sunil D. / Do fellow-feelings and organisational harmony matter for logistic firms?. In: Asia Pacific Journal of Marketing and Logistics. 2018 ; Vol. 30, No. 5. pp. 1319-1346.
@article{852fa1e64fc340019fad0c759dfaa8b6,
title = "Do fellow-feelings and organisational harmony matter for logistic firms?",
abstract = "Purpose: The purpose of this paper is to explore the mediating role of organisational harmony and fellow-feelings in the relationship between intelligence generations, dissemination and implementation on business performance and explain how market orientation impacts certain aspects of organisational behaviour which in turn lead to the performance of service firms. Design/methodology/approach: The data set comprises 108 responses of senior managers within the logistics sector. The multi-level sequential mediation path analysis is used to examine the above mediating role. Findings: Results indicate that intelligence dissemination (ID), response implementation (RI) and business performance relationship is significantly mediated via fellow-feelings and organisational harmony. However, the relationship between dissemination, implementation and overall business performance is mostly mediated by fellow-feelings and followed by organisational harmony. Furthermore, when overall market orientation (intelligence generation, dissemination and RI) is used as a determinant of business performance, organsiational harmony emerged as the most significant contributor to organsiational performance. Practical implications: Managers are urged to focus on building fellow-feelings among their employees, resulting in a harmonious work environment between functional units and market orientation organisation wide. Originality/value: Compared to previous research, this is one of the first attempts to develop an understanding of fellow-feelings, contributing to organsiational harmony resulting market orientation and, hence, business performance. Market orientation conceptualisations lump intelligence generation, dissemination and RI of business activities together but do not explain how market orientation impacts fellow-feelings and organisational harmony which in turn leads to performance. The authors specifically address this important lacuna in our conceptualisation and propose that ID and RI lead to fellow-feelings within functional departments and results in organisational harmony.",
keywords = "Business performance, Market orientation, Logistics, Fellow-feelings, Organizational harmony",
author = "Jashim Khan and Gary Rivers and Gaur, {Sonjaya S.} and Ali Quazi and Na Zuo and Bhatia, {Sunil D.}",
year = "2018",
month = "11",
day = "12",
doi = "10.1108/APJML-12-2016-0246",
language = "English",
volume = "30",
pages = "1319--1346",
journal = "Asia Pacific Journal of Marketing and Logistics",
issn = "1355-5855",
publisher = "Emerald Group Publishing Ltd.",
number = "5",

}

Do fellow-feelings and organisational harmony matter for logistic firms? / Khan, Jashim; Rivers, Gary; Gaur, Sonjaya S.; Quazi, Ali; Zuo, Na; Bhatia, Sunil D.

In: Asia Pacific Journal of Marketing and Logistics, Vol. 30, No. 5, 12.11.2018, p. 1319-1346.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Do fellow-feelings and organisational harmony matter for logistic firms?

AU - Khan, Jashim

AU - Rivers, Gary

AU - Gaur, Sonjaya S.

AU - Quazi, Ali

AU - Zuo, Na

AU - Bhatia, Sunil D.

PY - 2018/11/12

Y1 - 2018/11/12

N2 - Purpose: The purpose of this paper is to explore the mediating role of organisational harmony and fellow-feelings in the relationship between intelligence generations, dissemination and implementation on business performance and explain how market orientation impacts certain aspects of organisational behaviour which in turn lead to the performance of service firms. Design/methodology/approach: The data set comprises 108 responses of senior managers within the logistics sector. The multi-level sequential mediation path analysis is used to examine the above mediating role. Findings: Results indicate that intelligence dissemination (ID), response implementation (RI) and business performance relationship is significantly mediated via fellow-feelings and organisational harmony. However, the relationship between dissemination, implementation and overall business performance is mostly mediated by fellow-feelings and followed by organisational harmony. Furthermore, when overall market orientation (intelligence generation, dissemination and RI) is used as a determinant of business performance, organsiational harmony emerged as the most significant contributor to organsiational performance. Practical implications: Managers are urged to focus on building fellow-feelings among their employees, resulting in a harmonious work environment between functional units and market orientation organisation wide. Originality/value: Compared to previous research, this is one of the first attempts to develop an understanding of fellow-feelings, contributing to organsiational harmony resulting market orientation and, hence, business performance. Market orientation conceptualisations lump intelligence generation, dissemination and RI of business activities together but do not explain how market orientation impacts fellow-feelings and organisational harmony which in turn leads to performance. The authors specifically address this important lacuna in our conceptualisation and propose that ID and RI lead to fellow-feelings within functional departments and results in organisational harmony.

AB - Purpose: The purpose of this paper is to explore the mediating role of organisational harmony and fellow-feelings in the relationship between intelligence generations, dissemination and implementation on business performance and explain how market orientation impacts certain aspects of organisational behaviour which in turn lead to the performance of service firms. Design/methodology/approach: The data set comprises 108 responses of senior managers within the logistics sector. The multi-level sequential mediation path analysis is used to examine the above mediating role. Findings: Results indicate that intelligence dissemination (ID), response implementation (RI) and business performance relationship is significantly mediated via fellow-feelings and organisational harmony. However, the relationship between dissemination, implementation and overall business performance is mostly mediated by fellow-feelings and followed by organisational harmony. Furthermore, when overall market orientation (intelligence generation, dissemination and RI) is used as a determinant of business performance, organsiational harmony emerged as the most significant contributor to organsiational performance. Practical implications: Managers are urged to focus on building fellow-feelings among their employees, resulting in a harmonious work environment between functional units and market orientation organisation wide. Originality/value: Compared to previous research, this is one of the first attempts to develop an understanding of fellow-feelings, contributing to organsiational harmony resulting market orientation and, hence, business performance. Market orientation conceptualisations lump intelligence generation, dissemination and RI of business activities together but do not explain how market orientation impacts fellow-feelings and organisational harmony which in turn leads to performance. The authors specifically address this important lacuna in our conceptualisation and propose that ID and RI lead to fellow-feelings within functional departments and results in organisational harmony.

KW - Business performance

KW - Market orientation

KW - Logistics

KW - Fellow-feelings

KW - Organizational harmony

UR - http://www.scopus.com/inward/record.url?scp=85056204570&partnerID=8YFLogxK

U2 - 10.1108/APJML-12-2016-0246

DO - 10.1108/APJML-12-2016-0246

M3 - Article

VL - 30

SP - 1319

EP - 1346

JO - Asia Pacific Journal of Marketing and Logistics

JF - Asia Pacific Journal of Marketing and Logistics

SN - 1355-5855

IS - 5

ER -