Effective Use of Self-service Technology by Physically Disabled Individuals

Marjan ASLANZADEH, Byron Keating

Research output: A Conference proceeding or a Chapter in BookConference contribution

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Abstract

Vulnerable communities create significant challenges for service providers. However, the use of selfservice technologies can play an important role in meeting the needs of physically disabled individuals as the service sector strives to reduce the growing costs of providing customized services, while also
trying to control costs and maintain service quality. Facilitating self-service technology use by people with disabilities may help them to live more independently and enhance their quality of life. It may also save costs for service providers through reduced use of service employees in service encounters.
To this end, this research-in-progress paper provides the conceptual foundation for a study that aims to explore the impact of technology-based service use by this community on their wellbeing.
Original languageEnglish
Title of host publicationProceedings of the 27th Australasian Conference on Information Systems (ACIS2016)
PublisherUniversity of Wollongong
Pages1-9
Number of pages9
ISBN (Print)9781741282672
Publication statusPublished - 2016
EventAustralasian Conference on Information Systems : Occupying the Sweet Spot: IS at the Intersection, ACIS 2016 - University of Woolongong, Woolongong, Australia
Duration: 5 Dec 20167 Dec 2016
https://business.uow.edu.au/acis-2016/index.html

Conference

ConferenceAustralasian Conference on Information Systems
Abbreviated titleACIS 2016
CountryAustralia
CityWoolongong
Period5/12/167/12/16
Internet address

Fingerprint

Self-service technology
Service provider
Costs
Service encounter
Cost control
Well-being
Quality of life
Service quality
Technology use
Service employees
Service sector

Cite this

ASLANZADEH, M., & Keating, B. (2016). Effective Use of Self-service Technology by Physically Disabled Individuals. In Proceedings of the 27th Australasian Conference on Information Systems (ACIS2016) (pp. 1-9). University of Wollongong.
ASLANZADEH, Marjan ; Keating, Byron. / Effective Use of Self-service Technology by Physically Disabled Individuals. Proceedings of the 27th Australasian Conference on Information Systems (ACIS2016). University of Wollongong, 2016. pp. 1-9
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ASLANZADEH, M & Keating, B 2016, Effective Use of Self-service Technology by Physically Disabled Individuals. in Proceedings of the 27th Australasian Conference on Information Systems (ACIS2016). University of Wollongong, pp. 1-9, Australasian Conference on Information Systems , Woolongong, Australia, 5/12/16.

Effective Use of Self-service Technology by Physically Disabled Individuals. / ASLANZADEH, Marjan; Keating, Byron.

Proceedings of the 27th Australasian Conference on Information Systems (ACIS2016). University of Wollongong, 2016. p. 1-9.

Research output: A Conference proceeding or a Chapter in BookConference contribution

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ASLANZADEH M, Keating B. Effective Use of Self-service Technology by Physically Disabled Individuals. In Proceedings of the 27th Australasian Conference on Information Systems (ACIS2016). University of Wollongong. 2016. p. 1-9