Abstract
Vulnerable communities create significant challenges for service providers. However, the use of selfservice technologies can play an important role in meeting the needs of physically disabled individuals as the service sector strives to reduce the growing costs of providing customized services, while also
trying to control costs and maintain service quality. Facilitating self-service technology use by people with disabilities may help them to live more independently and enhance their quality of life. It may also save costs for service providers through reduced use of service employees in service encounters.
To this end, this research-in-progress paper provides the conceptual foundation for a study that aims to explore the impact of technology-based service use by this community on their wellbeing.
trying to control costs and maintain service quality. Facilitating self-service technology use by people with disabilities may help them to live more independently and enhance their quality of life. It may also save costs for service providers through reduced use of service employees in service encounters.
To this end, this research-in-progress paper provides the conceptual foundation for a study that aims to explore the impact of technology-based service use by this community on their wellbeing.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 27th Australasian Conference on Information Systems (ACIS2016) |
| Publisher | University of Wollongong |
| Pages | 1-9 |
| Number of pages | 9 |
| ISBN (Print) | 9781741282672 |
| Publication status | Published - 2016 |
| Event | 28th Australasian Conference on Information Systems: Occupying the Sweet Spot: IS at the Intersection, ACIS 2016 - University of Woolongong, Woolongong, Australia Duration: 5 Dec 2016 → 7 Dec 2016 https://business.uow.edu.au/acis-2016/index.html |
Conference
| Conference | 28th Australasian Conference on Information Systems |
|---|---|
| Abbreviated title | ACIS 2016 |
| Country/Territory | Australia |
| City | Woolongong |
| Period | 5/12/16 → 7/12/16 |
| Internet address |
