Enabling intelligent business processes with context awareness

Xiaohui Zhao, Namwook Cho, Sira Yongchareon, Jun Shen, Saif Dewan

Research output: A Conference proceeding or a Chapter in BookConference contribution

1 Citation (Scopus)

Abstract

Sensing technologies provide system applications with the awareness of environmental conditions, customer behaviours, object movements, etc. Further, with such capability, system applications can be smart to intelligently adapt their responses to the changing conditions. With regard to business operations, these system applications ensure that business processes can run more intelligently and adaptively. These features will undoubtedly improve customer experience, enhance the reliability of service delivery and lower the operational cost for a more competitive and sustainable business. To enable context awareness to business process management, this paper proposes a conceptual method of depicting the context of a business process and the related mechanism of perceiving the contextual dynamics. A running example demonstrates the applicability of the proposed method and the improvements to process performance are evaluated using process simulations.

Original languageEnglish
Title of host publicationProceedings - 2018 IEEE International Conference on Services Computing, SCC 2018 - Part of the 2018 IEEE World Congress on Services
PublisherIEEE, Institute of Electrical and Electronics Engineers
Pages153-160
Number of pages8
ISBN (Electronic)9781538672501, 1538672502
ISBN (Print)9781538672518 , 1538672510
DOIs
Publication statusPublished - 5 Sep 2018
Event2018 IEEE International Conference on Services Computing, SCC 2018 - San Francisco, United States
Duration: 2 Jul 20187 Jul 2018

Conference

Conference2018 IEEE International Conference on Services Computing, SCC 2018
CountryUnited States
CitySan Francisco
Period2/07/187/07/18

Fingerprint

Industry
Context-awareness
Business process
Costs
Process simulation
Service delivery
Sustainable business
Technology system
Process performance
Environmental conditions
Customer experience
Customer behavior
Business process management

Cite this

Zhao, X., Cho, N., Yongchareon, S., Shen, J., & Dewan, S. (2018). Enabling intelligent business processes with context awareness. In Proceedings - 2018 IEEE International Conference on Services Computing, SCC 2018 - Part of the 2018 IEEE World Congress on Services (pp. 153-160). [8456413] IEEE, Institute of Electrical and Electronics Engineers. https://doi.org/10.1109/SCC.2018.00027
Zhao, Xiaohui ; Cho, Namwook ; Yongchareon, Sira ; Shen, Jun ; Dewan, Saif. / Enabling intelligent business processes with context awareness. Proceedings - 2018 IEEE International Conference on Services Computing, SCC 2018 - Part of the 2018 IEEE World Congress on Services. IEEE, Institute of Electrical and Electronics Engineers, 2018. pp. 153-160
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Zhao, X, Cho, N, Yongchareon, S, Shen, J & Dewan, S 2018, Enabling intelligent business processes with context awareness. in Proceedings - 2018 IEEE International Conference on Services Computing, SCC 2018 - Part of the 2018 IEEE World Congress on Services., 8456413, IEEE, Institute of Electrical and Electronics Engineers, pp. 153-160, 2018 IEEE International Conference on Services Computing, SCC 2018, San Francisco, United States, 2/07/18. https://doi.org/10.1109/SCC.2018.00027

Enabling intelligent business processes with context awareness. / Zhao, Xiaohui; Cho, Namwook; Yongchareon, Sira; Shen, Jun; Dewan, Saif.

Proceedings - 2018 IEEE International Conference on Services Computing, SCC 2018 - Part of the 2018 IEEE World Congress on Services. IEEE, Institute of Electrical and Electronics Engineers, 2018. p. 153-160 8456413.

Research output: A Conference proceeding or a Chapter in BookConference contribution

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Zhao X, Cho N, Yongchareon S, Shen J, Dewan S. Enabling intelligent business processes with context awareness. In Proceedings - 2018 IEEE International Conference on Services Computing, SCC 2018 - Part of the 2018 IEEE World Congress on Services. IEEE, Institute of Electrical and Electronics Engineers. 2018. p. 153-160. 8456413 https://doi.org/10.1109/SCC.2018.00027