Enabling intelligent business processes with context awareness

Xiaohui Zhao, Namwook Cho, Sira Yongchareon, Jun Shen, Saif Dewan

Research output: A Conference proceeding or a Chapter in BookConference contribution

3 Citations (Scopus)

Abstract

Sensing technologies provide system applications with the awareness of environmental conditions, customer behaviours, object movements, etc. Further, with such capability, system applications can be smart to intelligently adapt their responses to the changing conditions. With regard to business operations, these system applications ensure that business processes can run more intelligently and adaptively. These features will undoubtedly improve customer experience, enhance the reliability of service delivery and lower the operational cost for a more competitive and sustainable business. To enable context awareness to business process management, this paper proposes a conceptual method of depicting the context of a business process and the related mechanism of perceiving the contextual dynamics. A running example demonstrates the applicability of the proposed method and the improvements to process performance are evaluated using process simulations.

Original languageEnglish
Title of host publicationProceedings - 2018 IEEE International Conference on Services Computing, SCC 2018 - Part of the 2018 IEEE World Congress on Services
PublisherIEEE, Institute of Electrical and Electronics Engineers
Pages153-160
Number of pages8
ISBN (Electronic)9781538672501, 1538672502
ISBN (Print)9781538672501
DOIs
Publication statusPublished - 5 Sep 2018
Event2018 IEEE International Conference on Services Computing, SCC 2018 - San Francisco, United States
Duration: 2 Jul 20187 Jul 2018

Publication series

NameProceedings - 2018 IEEE International Conference on Services Computing, SCC 2018 - Part of the 2018 IEEE World Congress on Services

Conference

Conference2018 IEEE International Conference on Services Computing, SCC 2018
CountryUnited States
CitySan Francisco
Period2/07/187/07/18

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  • Cite this

    Zhao, X., Cho, N., Yongchareon, S., Shen, J., & Dewan, S. (2018). Enabling intelligent business processes with context awareness. In Proceedings - 2018 IEEE International Conference on Services Computing, SCC 2018 - Part of the 2018 IEEE World Congress on Services (pp. 153-160). [8456413] (Proceedings - 2018 IEEE International Conference on Services Computing, SCC 2018 - Part of the 2018 IEEE World Congress on Services). IEEE, Institute of Electrical and Electronics Engineers. https://doi.org/10.1109/SCC.2018.00027