Enhancing Employee Experience in the Era of Hybrid Work: the Case of Microsoft Viva

The paper presents insights on using employee experience management (EXM) platforms to foster employee engagement within the hybrid work model, which has gained increasing popularity since the pandemic. The study specifically examines the use of Microsoft Viva in a multinational software organization with an established hybrid work model. Based on the qualitative analysis of 26 semi-structured interviews and relevant documentation, we find that Viva contributes to improving employee experience in several ways: developing connections and identification with the team and organization, providing opportunities for self-reflection and self-management, and promoting well-being and work–life balance. We have also identified various issues based on the downsides experienced by employees. The paper concludes with actionable insights for managers and organizational leaders.