Experience sharing

Tom Chen, Judy Drennan, Lynda Andrews

Research output: Contribution to journalArticle

37 Citations (Scopus)

Abstract

This conceptual paper continues the dialogue advancing the understanding of co-creation of value aligned to the actor-to-actor worldview (Vargo & Lusch, 2011), and builds on the work of Grönroos (2011) and Ramaswamy (2011). We introduce an effort-centric lens that interprets value as embedded in experience that is derived from individual efforts expended in co-creation processes. We conceptualise ‘experience sharing’ as a value creation effort for the direct benefit of others, ‘value-in-experience’ as an effort-based meaning of value creation, and ‘value initiators’ as actors who perform ‘experience sharing’. In turn, we put forward an integrated framework to expand our understanding of ‘co-creative’ interpretation of service provision.
Original languageEnglish
Pages (from-to)1535-1552
Number of pages18
JournalJournal of Marketing Management
Volume28
Issue number 13-14
DOIs
Publication statusPublished - 2012
Externally publishedYes

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