Factors Affecting Consumer Behaviour during COVID-19:A Case Study in Bangladesh

Farhan Shahriar; Masoud Mohammadian

doi:10.1109/ISCON57294.2023.10112165

Factors Affecting Consumer Behaviour during COVID-19:A Case Study in Bangladesh

Farhan Shahriar
, Masoud Mohammadian

Information Systems

Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

Abstract

Customer shopping behaviour has changed and people are becoming used to accessing, using and adapting to online shopping rather than visiting stores physically due to COVID-19 restrictions. It is not known how long the trend will last but it can be observed that there will be changes in current and future models in almost every business around the world. According to the 'Motivation-need theory' (1943), every individual considers five (5) key elements to fulfil their needs. It includes physiological survival, safety, love, esteem, and self-actualization. The big question is why consumers act differently during the global pandemic, which does not support Maslow's 'Motivation-need theory'. It might be the panic situation all over the world, frustration of losing jobs, mental stress while isolated and many other factors that are making consumers act differently while shopping from e-commerce or different social media platform. This research study aims to examine the factors affecting consumer behaviour toward online purchasing during COVID-19 in Bangladesh. .

Original language	English
Title of host publication	2023 6th International Conference on Information Systems and Computer Networks, ISCON 2023
Publisher	IEEE, Institute of Electrical and Electronics Engineers
Pages	1-7
Number of pages	7
ISBN (Electronic)	9798350346961
DOIs	https://doi.org/10.1109/ISCON57294.2023.10112165
Publication status	Published - 2023
Event	6th International Conference on Information Systems and Computer Networks, ISCON 2023 - Mathura, India Duration: 3 Mar 2023 → 4 Mar 2023

Publication series

Name	2023 6th International Conference on Information Systems and Computer Networks, ISCON 2023

Conference

Conference	6th International Conference on Information Systems and Computer Networks, ISCON 2023
Country/Territory	India
City	Mathura
Period	3/03/23 → 4/03/23

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 12 Responsible Consumption and Production

Access to Document

10.1109/ISCON57294.2023.10112165

Cite this

Shahriar, F., & Mohammadian, M. (2023). Factors Affecting Consumer Behaviour during COVID-19:A Case Study in Bangladesh. In 2023 6th International Conference on Information Systems and Computer Networks, ISCON 2023 (pp. 1-7). (2023 6th International Conference on Information Systems and Computer Networks, ISCON 2023). IEEE, Institute of Electrical and Electronics Engineers. https://doi.org/10.1109/ISCON57294.2023.10112165

Shahriar, Farhan ; Mohammadian, Masoud. / Factors Affecting Consumer Behaviour during COVID-19:A Case Study in Bangladesh. 2023 6th International Conference on Information Systems and Computer Networks, ISCON 2023. IEEE, Institute of Electrical and Electronics Engineers, 2023. pp. 1-7 (2023 6th International Conference on Information Systems and Computer Networks, ISCON 2023).

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title = "Factors Affecting Consumer Behaviour during COVID-19:A Case Study in Bangladesh",

abstract = "Customer shopping behaviour has changed and people are becoming used to accessing, using and adapting to online shopping rather than visiting stores physically due to COVID-19 restrictions. It is not known how long the trend will last but it can be observed that there will be changes in current and future models in almost every business around the world. According to the 'Motivation-need theory' (1943), every individual considers five (5) key elements to fulfil their needs. It includes physiological survival, safety, love, esteem, and self-actualization. The big question is why consumers act differently during the global pandemic, which does not support Maslow's 'Motivation-need theory'. It might be the panic situation all over the world, frustration of losing jobs, mental stress while isolated and many other factors that are making consumers act differently while shopping from e-commerce or different social media platform. This research study aims to examine the factors affecting consumer behaviour toward online purchasing during COVID-19 in Bangladesh. .",

keywords = "ICT, Information science, Online fraud, Privacy, Social media",

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year = "2023",

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Shahriar, F & Mohammadian, M 2023, Factors Affecting Consumer Behaviour during COVID-19:A Case Study in Bangladesh. in 2023 6th International Conference on Information Systems and Computer Networks, ISCON 2023. 2023 6th International Conference on Information Systems and Computer Networks, ISCON 2023, IEEE, Institute of Electrical and Electronics Engineers, pp. 1-7, 6th International Conference on Information Systems and Computer Networks, ISCON 2023, Mathura, India, 3/03/23. https://doi.org/10.1109/ISCON57294.2023.10112165

Factors Affecting Consumer Behaviour during COVID-19:A Case Study in Bangladesh. / Shahriar, Farhan; Mohammadian, Masoud.
2023 6th International Conference on Information Systems and Computer Networks, ISCON 2023. IEEE, Institute of Electrical and Electronics Engineers, 2023. p. 1-7 (2023 6th International Conference on Information Systems and Computer Networks, ISCON 2023).

Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

TY - GEN

T1 - Factors Affecting Consumer Behaviour during COVID-19:A Case Study in Bangladesh

AU - Shahriar, Farhan

AU - Mohammadian, Masoud

PY - 2023

Y1 - 2023

N2 - Customer shopping behaviour has changed and people are becoming used to accessing, using and adapting to online shopping rather than visiting stores physically due to COVID-19 restrictions. It is not known how long the trend will last but it can be observed that there will be changes in current and future models in almost every business around the world. According to the 'Motivation-need theory' (1943), every individual considers five (5) key elements to fulfil their needs. It includes physiological survival, safety, love, esteem, and self-actualization. The big question is why consumers act differently during the global pandemic, which does not support Maslow's 'Motivation-need theory'. It might be the panic situation all over the world, frustration of losing jobs, mental stress while isolated and many other factors that are making consumers act differently while shopping from e-commerce or different social media platform. This research study aims to examine the factors affecting consumer behaviour toward online purchasing during COVID-19 in Bangladesh. .

AB - Customer shopping behaviour has changed and people are becoming used to accessing, using and adapting to online shopping rather than visiting stores physically due to COVID-19 restrictions. It is not known how long the trend will last but it can be observed that there will be changes in current and future models in almost every business around the world. According to the 'Motivation-need theory' (1943), every individual considers five (5) key elements to fulfil their needs. It includes physiological survival, safety, love, esteem, and self-actualization. The big question is why consumers act differently during the global pandemic, which does not support Maslow's 'Motivation-need theory'. It might be the panic situation all over the world, frustration of losing jobs, mental stress while isolated and many other factors that are making consumers act differently while shopping from e-commerce or different social media platform. This research study aims to examine the factors affecting consumer behaviour toward online purchasing during COVID-19 in Bangladesh. .

KW - ICT

KW - Information science

KW - Online fraud

KW - Privacy

KW - Social media

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Shahriar F, Mohammadian M. Factors Affecting Consumer Behaviour during COVID-19:A Case Study in Bangladesh. In 2023 6th International Conference on Information Systems and Computer Networks, ISCON 2023. IEEE, Institute of Electrical and Electronics Engineers. 2023. p. 1-7. (2023 6th International Conference on Information Systems and Computer Networks, ISCON 2023). doi: 10.1109/ISCON57294.2023.10112165

Factors Affecting Consumer Behaviour during COVID-19:A Case Study in Bangladesh

Abstract

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