Factors Affecting the Adoption of GIS Systems in the Public Sector in Saudi Arabia and Their Impact on Organizational Performance

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Abstract

This study investigates the adoption of the new phenomenon of Geographic Information Systems (GIS) in an organizational context in an emerging economy, namely Saudi Arabia. It explores the determinants of employees’ perceptions of GIS, their actual usage and expected outcomes when they use it. A model was developed for this study based on relevant theories and existing literature. In total 221 responses were collected from the Ministry of Water and Electricity (MOWE) in Saudi Arabia using a structured survey questionnaire. Several statistical techniques were applied to the data collected. Results show that factors having the most significant impact on employees’ perceptions of GIS are managerial support, IT expertise and exposure to GIS. However, some factors did not have any significant impact on employees’ perceptions, these being GIS training and incentives. It also emerges that attitude to GIS has an impact on and relationship with the actual usage of GIS. In the outcomes of GIS adoption, results indicate that its usage influences enhanced risk management and better customer relationships. However, no significant relationship was found that led to more efficient decision-making and saving of costs. This paper also highlights implications and discusses the limitations and suggestions for future research.
Original languageEnglish
Pages (from-to)396-411
Number of pages16
JournalJournal of Geographic Information System
Volume8
DOIs
Publication statusPublished - 2016

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Geographic information systems
Saudi Arabia
Organizational performance
Factors
Public sector
Employee perceptions
Incentives
Customer relationship
Decision making
Risk management
Expertise
Electricity
Costs
Questionnaire survey
Emerging economies
Water
Organizational context

Cite this

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title = "Factors Affecting the Adoption of GIS Systems in the Public Sector in Saudi Arabia and Their Impact on Organizational Performance",
abstract = "This study investigates the adoption of the new phenomenon of Geographic Information Systems (GIS) in an organizational context in an emerging economy, namely Saudi Arabia. It explores the determinants of employees’ perceptions of GIS, their actual usage and expected outcomes when they use it. A model was developed for this study based on relevant theories and existing literature. In total 221 responses were collected from the Ministry of Water and Electricity (MOWE) in Saudi Arabia using a structured survey questionnaire. Several statistical techniques were applied to the data collected. Results show that factors having the most significant impact on employees’ perceptions of GIS are managerial support, IT expertise and exposure to GIS. However, some factors did not have any significant impact on employees’ perceptions, these being GIS training and incentives. It also emerges that attitude to GIS has an impact on and relationship with the actual usage of GIS. In the outcomes of GIS adoption, results indicate that its usage influences enhanced risk management and better customer relationships. However, no significant relationship was found that led to more efficient decision-making and saving of costs. This paper also highlights implications and discusses the limitations and suggestions for future research.",
keywords = "GIS Training, Managerial Support, Incentives, GIS Adoption, Saudi Arabia, GIS Usage.",
author = "Ahmad Alzighaibi and Masoud MOHAMMADIAN and Majharul TALUKDER",
year = "2016",
doi = "10.4236/jgis.2016.83034",
language = "English",
volume = "8",
pages = "396--411",
journal = "Journal of Geographic Information System",
issn = "2151-1969",

}

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AU - Alzighaibi, Ahmad

AU - MOHAMMADIAN, Masoud

AU - TALUKDER, Majharul

PY - 2016

Y1 - 2016

N2 - This study investigates the adoption of the new phenomenon of Geographic Information Systems (GIS) in an organizational context in an emerging economy, namely Saudi Arabia. It explores the determinants of employees’ perceptions of GIS, their actual usage and expected outcomes when they use it. A model was developed for this study based on relevant theories and existing literature. In total 221 responses were collected from the Ministry of Water and Electricity (MOWE) in Saudi Arabia using a structured survey questionnaire. Several statistical techniques were applied to the data collected. Results show that factors having the most significant impact on employees’ perceptions of GIS are managerial support, IT expertise and exposure to GIS. However, some factors did not have any significant impact on employees’ perceptions, these being GIS training and incentives. It also emerges that attitude to GIS has an impact on and relationship with the actual usage of GIS. In the outcomes of GIS adoption, results indicate that its usage influences enhanced risk management and better customer relationships. However, no significant relationship was found that led to more efficient decision-making and saving of costs. This paper also highlights implications and discusses the limitations and suggestions for future research.

AB - This study investigates the adoption of the new phenomenon of Geographic Information Systems (GIS) in an organizational context in an emerging economy, namely Saudi Arabia. It explores the determinants of employees’ perceptions of GIS, their actual usage and expected outcomes when they use it. A model was developed for this study based on relevant theories and existing literature. In total 221 responses were collected from the Ministry of Water and Electricity (MOWE) in Saudi Arabia using a structured survey questionnaire. Several statistical techniques were applied to the data collected. Results show that factors having the most significant impact on employees’ perceptions of GIS are managerial support, IT expertise and exposure to GIS. However, some factors did not have any significant impact on employees’ perceptions, these being GIS training and incentives. It also emerges that attitude to GIS has an impact on and relationship with the actual usage of GIS. In the outcomes of GIS adoption, results indicate that its usage influences enhanced risk management and better customer relationships. However, no significant relationship was found that led to more efficient decision-making and saving of costs. This paper also highlights implications and discusses the limitations and suggestions for future research.

KW - GIS Training

KW - Managerial Support

KW - Incentives

KW - GIS Adoption

KW - Saudi Arabia

KW - GIS Usage.

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