From Design to Operations: A Process Management Life-Cycle Performance Measurement System for Public-Private Partnerships

Henry Liu, Peter Love, Jim Smith, Zahir Irani, Nick Hajli, Michael Sing

Research output: Contribution to journalArticle

13 Citations (Scopus)

Abstract

Public–Private Partnerships (PPPs) have become a critical vehicle for delivering infrastructure worldwide. Yet, the use of such a procurement strategy has received considerable criticism, as they have been prone to experiencing time/cost overruns and during their operation poorly managed. A key issue contributing to the poor performance of PPPs is the paucity of an effective and comprehensive performance measurement system. There has been a tendency for the performance of PPPs to be measured based on their ex-post criteria of time, cost and quality. Such criteria do not accommodate the complexities and lifecycle of an asset. In addressing this problem, the methodology of sequential triangulation is used to develop and examine the effectiveness of a ‘Process Management Life Cycle Performance Measurement System’. The research provides public authorities and private-sector entities embarking on PPPs with a robust mechanism to effectively measure, control and manage their projects’ life cycle performances, ensuring the assets are ‘future proofed’.
Original languageEnglish
Pages (from-to)68-83
Number of pages16
JournalProduction Planning and Control
Volume29
Issue number1
DOIs
Publication statusPublished - 2018
Externally publishedYes

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