GovUI-Onto: An Ontological Method for Investigating Alignment of Government User Interfaces to Legislation

Research output: A Conference proceeding or a Chapter in BookConference contributionpeer-review


The research being reported exapts a method to build an ontology, and a method for detecting terms from text, and applies these to the problem of identifying potential misalignment of government user interfaces (GovUI) to the legislation it is meant to be implementing. Misalignment may suggest that when government may be collecting too much, or too little information. Too much information suggests privacy issues, while too little requires customers to provide additional information to enable government to determine their eligibility for limited government services. This paper presents the GovUI-Onto, an ontological method that can be used to identify misalignment. The method is applied in the welfare, taxation, and immigration settings, using the definition of ‘Australian resident’. The findings indicate significant misalignment in all settings. The GovUI-Onto method can be used to detect potential misalignment of GovUIs to the legislation, and it can also be used to avoid misalignment.
Original languageEnglish
Title of host publicationProceedings of the Pacific Asia Conference on Information Systems PACIS 2021
EditorsM.N. Ravishankar, Xi (Jacky) Zhang
Place of PublicationNetherlands
PublisherAssociation for Information Systems
Number of pages15
ISBN (Print)9781733632577
Publication statusPublished - 12 Jul 2021
EventPACIS 2021: Information Systems For The Future - Dubai, Dubai, United Arab Emirates
Duration: 12 Jul 202114 Jul 2021


ConferencePACIS 2021
Abbreviated titlePACIS 2021
Country/TerritoryUnited Arab Emirates
Internet address


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