Identification of key determinants of caseworker workplace wellbeing in Family and Community Services, NSW

In 2018 Charles Sturt University began an investigation into workplace wellbeing for the New South Wales Department of Family and Community Services (FACS). The goals of this project were to identify the key issues, challenges and enablers of workplace wellbeing among caseworkers in FACS. Also, to develop appropriate evidence-based indicators and measures of workforce wellbeing within the organisational context of FACS, benchmarked across similar occupational groups in Australia and internationally.
This project will inform the Department’s development of workplace wellbeing strategies to support caseworkers and other frontline workers.
The project will enable the Department to determine appropriate workplace wellbeing initiatives to support caseworkers and provide a baseline against which the Department will be able to monitor, and review the effectiveness of initiatives designed to enhance caseworker wellbeing.
This project was undertaken in two phases. The first phase, Workforce Wellbeing in Family and Community Services; Understanding the Context – A literature review was provided to the Department in December 2018.
The second phase is described in this report: ‘Identification of key determinants of Caseworker workplace wellbeing in FACS’.