Impact of Strategic Alignment on IT Outsourcing Success in a Complex Service Setting

Byron KEATING, Shirley Gregor, John CAMPBELL

Research output: A Conference proceeding or a Chapter in BookConference contributionpeer-review

2 Citations (Scopus)
5 Downloads (Pure)


Improved conceptual and methodological understanding of strategic alignment is essential for better IT outsourcing decisions. This research will investigate how strategically well aligned ITO investments can lead to improved performance and greater competitive advantage. The strategic alignment literature is dominated by a focus on strategy formulation at a single point in time. In contrast, little is known about how strategic alignment is enacted in the choices managers make over time, and in particular, as it applies to IT outsourcing decisions in complex service settings. To address this situation we: (1) develop a novel dynamic alignment model that links espoused and enacted strategies, (2) operationalize strategy as a set of strategic decisions around capabilities, and (3) apply a range of novel methods to measure the decisions managers make.
Original languageEnglish
Title of host publicationProceedings of the Nineteenth Americas Conference on Information Systems 2013
EditorsJP Shim, Yujong Hwang, Stacie Petter
Place of PublicationUSA
PublisherAssociation for Information Systems
Number of pages10
ISBN (Print)9780615559070
Publication statusPublished - 2013
EventAmericas Conference on Information Systems - Chicago, Illinois, United States
Duration: 15 Aug 201317 Aug 2013


ConferenceAmericas Conference on Information Systems
Country/TerritoryUnited States


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