Impact of Strategic Alignment on IT Outsourcing Success in a Complex Service Setting

Byron KEATING, Shirley Gregor, John CAMPBELL

    Research output: A Conference proceeding or a Chapter in BookConference contribution

    2 Citations (Scopus)
    5 Downloads (Pure)

    Abstract

    Improved conceptual and methodological understanding of strategic alignment is essential for better IT outsourcing decisions. This research will investigate how strategically well aligned ITO investments can lead to improved performance and greater competitive advantage. The strategic alignment literature is dominated by a focus on strategy formulation at a single point in time. In contrast, little is known about how strategic alignment is enacted in the choices managers make over time, and in particular, as it applies to IT outsourcing decisions in complex service settings. To address this situation we: (1) develop a novel dynamic alignment model that links espoused and enacted strategies, (2) operationalize strategy as a set of strategic decisions around capabilities, and (3) apply a range of novel methods to measure the decisions managers make.
    Original languageEnglish
    Title of host publicationProceedings of the Nineteenth Americas Conference on Information Systems 2013
    EditorsJP Shim, Yujong Hwang, Stacie Petter
    Place of PublicationUSA
    PublisherAssociation for Information Systems
    Pages1-10
    Number of pages10
    ISBN (Print)9780615559070
    Publication statusPublished - 2013
    EventAmericas Conference on Information Systems - Chicago, Illinois, United States
    Duration: 15 Aug 201317 Aug 2013

    Conference

    ConferenceAmericas Conference on Information Systems
    CountryUnited States
    CityIllinois
    Period15/08/1317/08/13

    Fingerprint

    Outsourcing success
    Strategic alignment
    IT outsourcing
    Managers
    Strategy formulation
    Alignment
    Strategic decisions
    Competitive advantage

    Cite this

    KEATING, B., Gregor, S., & CAMPBELL, J. (2013). Impact of Strategic Alignment on IT Outsourcing Success in a Complex Service Setting. In JP. Shim, Y. Hwang, & S. Petter (Eds.), Proceedings of the Nineteenth Americas Conference on Information Systems 2013 (pp. 1-10). USA: Association for Information Systems.
    KEATING, Byron ; Gregor, Shirley ; CAMPBELL, John. / Impact of Strategic Alignment on IT Outsourcing Success in a Complex Service Setting. Proceedings of the Nineteenth Americas Conference on Information Systems 2013. editor / JP Shim ; Yujong Hwang ; Stacie Petter. USA : Association for Information Systems, 2013. pp. 1-10
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    abstract = "Improved conceptual and methodological understanding of strategic alignment is essential for better IT outsourcing decisions. This research will investigate how strategically well aligned ITO investments can lead to improved performance and greater competitive advantage. The strategic alignment literature is dominated by a focus on strategy formulation at a single point in time. In contrast, little is known about how strategic alignment is enacted in the choices managers make over time, and in particular, as it applies to IT outsourcing decisions in complex service settings. To address this situation we: (1) develop a novel dynamic alignment model that links espoused and enacted strategies, (2) operationalize strategy as a set of strategic decisions around capabilities, and (3) apply a range of novel methods to measure the decisions managers make.",
    keywords = "IT outsourcing, strategic alignment, IS strategy",
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    KEATING, B, Gregor, S & CAMPBELL, J 2013, Impact of Strategic Alignment on IT Outsourcing Success in a Complex Service Setting. in JP Shim, Y Hwang & S Petter (eds), Proceedings of the Nineteenth Americas Conference on Information Systems 2013. Association for Information Systems, USA, pp. 1-10, Americas Conference on Information Systems, Illinois, United States, 15/08/13.

    Impact of Strategic Alignment on IT Outsourcing Success in a Complex Service Setting. / KEATING, Byron; Gregor, Shirley; CAMPBELL, John.

    Proceedings of the Nineteenth Americas Conference on Information Systems 2013. ed. / JP Shim; Yujong Hwang; Stacie Petter. USA : Association for Information Systems, 2013. p. 1-10.

    Research output: A Conference proceeding or a Chapter in BookConference contribution

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    KEATING B, Gregor S, CAMPBELL J. Impact of Strategic Alignment on IT Outsourcing Success in a Complex Service Setting. In Shim JP, Hwang Y, Petter S, editors, Proceedings of the Nineteenth Americas Conference on Information Systems 2013. USA: Association for Information Systems. 2013. p. 1-10