Indigenous students' voices: monitoring Indigenous student satisfaction and retention in a large Australian university

Mahsood Shah, Jacquie Widin

    Research output: Contribution to journalArticle


    Indigenous student satisfaction with the university learning and teaching experience matters. From a student perspective, retention matters as successful completion of tertiary education improves the life chances of students in relation to employment opportunities, being able to support themselves financially and contributing to the society in many ways. From an institutional perspective, high student satisfaction results in high retention and success and high retention means better funding of universities for designated equity groups such as Indigenous students. Australian universities have implemented different strategies to gain and retain students based on research and experiences; however there has been limited focus on using student voices to improve student satisfaction and retention of Indigenous students. This article outlines a strategy used by a large Australian university to listen to Indigenous students’ voices by initiating an Indigenous Student Satisfaction Survey. The survey data contributed to the development of strategies to further enhance student satisfaction and retention explicitly for Indigenous students.
    Original languageEnglish
    Pages (from-to)28-41
    Number of pages14
    JournalAssessment and Evaluation in Higher Education
    Issue number1
    Publication statusPublished - 2010


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